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Cancellation Lifewise: Step-by-Step Guide
What is Lifewise
Overview
Lifewise is a South Africa-based subscription health and wellness service that offers personalised health plans, coaching and nutritional guidance.
It operates as a membership/subscription service rather than a traditional investment product, with members receiving ongoing digital and human support to improve well-being.
Services and scope
Services include fitness coaching, dietary plans and tailored resources delivered via the Lifewise platform and support teams.
Pricing and certain cover-like offerings (where applicable) are provided on request rather than published publicly.
How to cancel Lifewise
Before you cancel
Check your start date and whether you are still within the statutory cooling-off period (typically 30 - 31 days).
Gather your policy or membership number, proof of payment, and any membership terms you received at signup.
Step-by-step cancellation
- Confirm whether you are within the 30 - 31 day cooling-off window (eligible for a full refund if no claim has been made).
- Prepare a written cancellation notice including your name, membership/policy number, contact details and effective cancellation date.
- Submit the written notice via Lifewise’s official contact channel. Start at the Lifewise site: staylifewise.co.za.
- Keep proof of submission (email copy, delivery receipt or screenshot) and allow for any contractual notice period (commonly 31 days after the cooling-off period).
What happens when you cancel
Access and services
Services typically continue for any active notice period; if you cancel during cooling-off, access may end once refund and processing are completed.
If a formal notice period applies (commonly 31 days after cooling-off), cover or access usually remains active until that period ends.
Data, records and renewals
Account data is normally retained according to Lifewise’s data policy; request confirmation of data deletion or retention when you cancel.
If you later rejoin, you will generally need to sign up again and request a fresh quote or membership setup through the Lifewise site.
Will I get a refund?
Refund during cooling-off
If you cancel within the statutory cooling-off period (typically 30 - 31 days from policy or membership start) you are usually entitled to a full refund of premiums or fees paid, provided no claim has been made.
Examples of this industry practice appear in South African funeral cover terms; Lifewise follows the same sector practice for cancellable membership-like products.
Refund after cooling-off
- After the cooling-off period, most policies and membership agreements do not refund premiums or fees already paid.
- Cancellation usually requires written notice (commonly 31 days), cover or access continues during that notice, and there is no refund for past premiums once cooling-off has expired.
- For example, see typical provider terms and timelines: Ditswako terms and NLA terms.
Lifewise plans and pricing
How pricing is provided
Lifewise does not publicly publish fixed ZAR prices for membership or cover on its website as of 2024/2025.
Members and prospective customers are asked to request a personalised quote via the Lifewise site or contact channels.
Contact for a quote
To get exact pricing, use the official Lifewise contact or quote tool at: staylifewise.co.za.
| Plan | Period | Price (ZAR) |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off rights
Consumers have a statutory right to cancel certain insurance or membership-like contracts within 30 - 31 days of start for a full refund, provided no claim has been made.
This cooling-off right is standard across South African funeral and membership sectors and applies to comparable Lifewise offerings.
No cash or surrender value & written notice
- Funeral-type cover and many membership products do not build cash or surrender value; premiums paid are generally non-refundable after cooling-off.
- Cancellation after the cooling-off period commonly requires written notice (often 31 days) with cover or access remaining in force during that notice period.
- For contractual examples see provider terms: Ditswako terms and NLA terms.
Customer experiences
Positive feedback
Lifewise’s South African site includes testimonials that highlight affordability, quick payouts in sector examples, and caring service treating members like family.
See Lifewise testimonials on the official site: staylifewise.co.za.
Negative feedback
Searches of public review platforms did not reveal verified, recurring negative reviews specific to Lifewise South Africa in the provided sources.
If you find issues, collect documentation and contact Lifewise directly for resolution before escalating to regulators or dispute channels.
Documentation checklist
What to prepare before you cancel
- Membership or policy number and start date.
- Proof of payment (receipts, bank statements, card confirmation).
- Valid ID and contact details (phone and email).
What to include with your written notice
- Clear statement of cancellation and requested effective date.
- Reason for cancellation (optional but helpful).
- Signature, date and proof of delivery (email copy or postal receipt).
Common mistakes
Mistakes to avoid
Assuming you will get a refund after the cooling-off window has closed is a frequent error; most products do not refund premiums once active.
Failing to submit a written notice or to keep proof of submission can delay or complicate the cancellation process.
Practical tips
Submit cancellation in writing and keep copies. If you are within cooling-off, state this clearly and request confirmation of refund timelines.
Confirm whether any claims have been submitted, as a claim usually voids the right to a cooling-off refund.
Comparative recap
Quick comparison overview
The table below summarises common sector practice and Lifewise-related expectations for cancellations, refunds and notice periods.
Notes on sources
Entries reflect standard South African sector terms and examples from provider terms supplied in the verified sources.
| Feature | Lifewise (sector expectation) | Typical provider example |
|---|---|---|
| Cooling-off period | 30 - 31 days from start (full refund if no claim) | 30 - 31 days (see Ditswako) |
| Cancellation notice after cooling-off | Written notice commonly required; often 31 days | 31 days’ written notice; cover continues during notice (see NLA) |
| Refund after cooling-off | No refund once cooling-off has expired | No refund; policies typically have no surrender value (see Ditswako) |
After cancelling
Next steps
Confirm receipt of your cancellation and any refund timeline in writing. Retain proof of submission and the provider’s acknowledgement.
If you need alternative cover or wellness services, request a transitional plan or ask about pause/rejoin options before leaving entirely.
Helpful links
- Lifewise official site: staylifewise.co.za
- Example provider terms (industry practice): Ditswako terms
- Example provider terms (notice period example): NLA terms
Address
Registered office
Somerset Office Estate, 604 Kudu Street, Allen's Nek, Roodepoort, 1737, South Africa.
Contact methods
Start cancellations or quote requests via the official Lifewise site: staylifewise.co.za.
Keep written notice and proof of delivery when you submit any cancellation request.
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Written by Ryan du Plessis
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.