Cancellation Lifesum: Easy Method

What is Lifesum

Overview

Lifesum is a health and wellness app that helps you track nutrition, exercise and general wellbeing using meal plans, calorie and macro tracking, and recipes.

The app offers a free tier and Premium subscription plans for additional features such as personalised meal plans and advanced tracking.

Core features

Key features include food logging, barcode scanning, meal plans and progress tracking across devices.

Subscriptions auto-renew unless cancelled in the platform where you purchased them.

How to cancel Lifesum

Mobile stores

• App Store (iOS): Open the App Store → Account → Subscriptions → Lifesum → Cancel. Lifesum cannot cancel App Store subscriptions for you. Lifesum cancellation help
• Google Play Store (Android): Open Play Store → Account → Payments & subscriptions → Lifesum → Cancel subscription. Follow Google’s flow to confirm cancellation. Lifesum cancellation help
• Samsung Galaxy Store: Open Galaxy Store → Menu → Subscriptions → Lifesum → Unsubscribe. Confirm the unsubscribe action in Galaxy Store. Lifesum cancellation help

Web & third-party purchases

• Website (Adyen): Log in at lifesum.com → Manage Subscription → Cancel subscription. Cancelling on the site stops web-based auto-renewals. Lifesum cancellation help
• Paddle (ads/third-party): Visit paddle.net → Look up purchase by email → Cancel the subscription through Paddle’s lookup and cancellation flow.
• Timing: Cancel at least three days before renewal to ensure processing and to avoid an unwanted auto-renewal.

What happens when you cancel

Access and features

Cancelling stops future auto-renewals but does not immediately remove access to Premium features for the period you already paid for.

You keep Premium access until the end of the current billing period, after which your account will revert to the free tier.

Billing, data and account

Cancellation does not delete your account or personal data; Lifesum retains data according to its privacy policy unless you request deletion separately.

Make sure you sign into the same account used to purchase to confirm subscription status after cancelling.

Will I get a refund?

14-day refund right

There is a general 14‑day refund window for recent purchases, but availability and approval vary by platform and payment method.

Cancelling a subscription does not automatically generate a refund; refunds must be requested and approved according to platform rules.

Platform-specific refund steps

• App Store (iOS): Contact Apple Support within 14 days; Apple handles refunds and approvals.
• Google Play Store: Follow Google’s refund instructions within 14 days of purchase.
• Website (credit card) & PayPal: Contact Lifesum with your receipt or purchase ID within 14 days to request a refund. Requesting a refund
• Samsung Galaxy Store: Contact Samsung support or use Galaxy Store refund flow with your receipt within 14 days.

Lifesum plans and pricing

Pricing table

Notes

Prices are based on South African App Store in-app listings and are shown in ZAR. Plans auto-renew unless cancelled.

Check your platform’s subscription settings to confirm exact local pricing and billing dates.

Auto-renewal

Subscriptions renew automatically at the end of each billing period unless cancelled in the store or site where you purchased.

To avoid charges, cancel at least three days before the renewal date.

Your consumer rights in South Africa

Cooling-off under ECTA

Under the Electronic Communications and Transactions Act (ECTA) 2002, consumers can cancel online service contracts within 7 days without penalty.

Refunds under ECTA should generally be processed within 30 days of cancellation.

Consumer Protection Act (CPA)

The Consumer Protection Act provides additional rights, including cancelling direct-marketing contracts within 5 business days in some cases.

Suppliers must follow CPA refund timelines and fair-dealing obligations, which may include refunding within specified business days.

Customer experiences

Positive feedback

Users commonly praise Lifesum for a clean, intuitive interface and a useful free tier without intrusive ads.

Many find the meal plans and basic tracking helpful for simple nutrition management.

Common complaints

Reported issues include incorrect calorie or macro logging from AI or barcode scans and unreliable AI-driven food suggestions.

Some users report difficulties when cancelling subscriptions and delays or non-responses for refund requests.

Documentation checklist

What to gather

• Receipt or purchase confirmation email showing date, price and purchase ID.
• The account email used to buy the subscription (Apple ID, Google account or Lifesum account).
• Screenshot of your subscription page showing active status and renewal date.

How to present

• When requesting a refund via Lifesum, attach the receipt or purchase ID and clearly state the purchase date.
• For store refunds, use the platform’s refund request flow (Apple/Google/Samsung) and keep reference numbers.

Common mistakes

Timing mistakes

Waiting until the renewal date to cancel is risky; processing delays can cause the platform to charge you again.

Always cancel at least three days before renewal to allow time for the platform to process the cancellation.

Wrong platform or account

Attempting to cancel on the Lifesum website when you purchased through Apple or Google will not stop the store from renewing your subscription.

Always cancel in the same store/account where the original purchase was made (Apple ID, Google account, Galaxy Store, Paddle or Lifesum web).

Comparative recap

Quick comparison

After cancelling

Check your subscription

Confirm the subscription status in the store or on lifesum.com to ensure cancellation is recorded.

Keep confirmation screenshots or emails showing the change to avoid disputes later.

If you need help

• For cancellation steps and platform guidance, see Lifesum’s cancellation help: Cancel subscription
• For refund requests and policy details, see Lifesum’s refund page: Request a refund

Address

Company address

Lifesum AB - Repslagargatan 17B, 118 46 Stockholm, Sweden.

Notes

This address is listed publicly for Lifesum AB; billing and subscription handling are done via the app stores or Lifesum’s payment providers depending on where you purchased.

For account-specific billing queries, use the relevant store support or the Lifesum help pages linked above.