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Cancel LOSE IT
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lose It service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lose It: Easy Method
What is Lose It
Overview
Lose It is a weight-loss and calorie-tracking app that helps users log food, exercise and weight to meet personalised goals.
The app offers tracking tools, integrations and subscription upgrades for advanced features.
Main features
Core features include calorie and macronutrient tracking, barcode scanning and progress reports.
Premium subscriptions add advanced insights, meal planning and device integrations.
How to cancel Lose It
Cancel on Android (Google Play)
- Open the Google Play app on your Android device.
- Tap Profile → Payments & subscriptions → Subscriptions.
- Select “Lose It!” and tap Cancel subscription; access continues until the end of the current billing cycle.
Cancel on iOS (App Store) and Web
- iOS: Settings → Your Name → Subscriptions → select “Lose It!” → Cancel Subscription. Cancel at least 24 hours before renewal to avoid charges; Apple handles refunds.
- Web: Log in on the Lose It website, go to Account Settings or Subscription, click “Cancel Subscription” and follow the prompts. Deleting the app does not cancel the subscription.
For consolidated guidance see the cancellation summary at postclic - Cancel Lose It.
What happens when you cancel
Access and billing
Cancelling stops future renewals but does not usually end current paid access immediately.
You normally retain full access until the end of your current billing period.
Data and account
Your Lose It account and logged data typically remain unless you explicitly delete the account.
Deleting the mobile app does not cancel a subscription; follow the platform cancellation steps above.
Will I get a refund?
Policy summary
- Lose It allows refunds for purchases made via the Web or Google Play within 35 days of purchase under their stated terms.
- App Store purchases must be refunded through Apple’s system; Lose It does not control those refunds.
- Lifetime purchases are generally non-refundable. There is no automatic 14-day statutory refund stated in Lose It’s policy.
- Lose It states it does not prorate or refund charges for partial use after cancellation, except as required by applicable law.
How to request a refund
For Google Play or web purchases, follow the platform or merchant refund procedure and supply proof of purchase and reason.
For App Store purchases, request a refund through Apple’s report-a-problem or Apple Support flow; Lose It cannot process App Store refunds for you.
Reference: postclic - refund and cancellation notes.
Lose It plans and pricing
Pricing availability
Public pricing details were not available in the verified sources used for this guide.
If you need exact current rates, contact Lose It via your app store purchase page or account settings.
Contact for pricing
| Plan | Description | Price / Notes |
|---|---|---|
| Free | Basic tracking features | Contact for pricing |
| Premium | Advanced insights and premium features | Contact for pricing |
| Lifetime | One-time purchase for premium | Contact for pricing (note: typically non-refundable) |
Your consumer rights in South Africa
Rights overview
Statutory consumer protections may apply in South Africa and could affect refund and remedy options.
Terms that say “no refunds” or “no prorating” can be overridden by local consumer law in certain circumstances.
Recommended actions in South Africa
- Keep proof of purchase, transaction IDs and screenshots of subscription pages.
- If you believe a refund or remedy is due, contact the merchant first and keep written records.
- If unresolved, consider contacting local consumer protection authorities or your bank for charge disputes.
Customer experiences
Positive feedback
Some users praise Lose It for intuitive calorie counting, macronutrient tracking and motivating design.
User reviews on Trustpilot highlight successful weight loss stories and helpful integrations. See customer reviews at Trustpilot - Lose It.
Negative feedback
Common complaints include difficulty cancelling (especially free trials), unexpected charges and slow or unhelpful customer service responses.
Some users reported loss of previous functionality after redesigns and issues getting refunds or account support.
Documentation checklist
Before you cancel
- Account email and username used to sign up.
- Transaction receipts or bank/card statement entries showing the subscription charge.
- Screenshots of subscription settings and renewal dates.
If you need a refund or dispute
- Proof of cancellation attempts (screenshots, dates and confirmation messages).
- Copies of correspondence with customer support and any case/reference numbers.
- Record of platform used to purchase (Google Play, App Store, Web) and relevant order IDs.
Common mistakes
Deleting the app instead of cancelling
Many users delete the mobile app but forget to cancel the subscription via the app store or web, resulting in continued charges.
Always cancel through the original purchase platform (Google Play, App Store or web account) to stop renewals.
Waiting too late or misunderstanding trial rules
Failing to cancel at least 24 hours before an iOS renewal or missing the 35-day refund window for web/Google Play purchases can limit options.
Assume platform rules apply (Apple handles App Store refunds; Google Play handles its refunds) and act early.
Comparative recap
At-a-glance comparison
| Comparison point | Lose It | Typical outcome |
|---|---|---|
| Cancellation method | Cancel via Google Play, App Store or Lose It web account | Subscription continues until period end; delete app does not cancel |
| Refund route | Web/Google Play: possible within 35 days; App Store via Apple | Platform rules determine refund success |
| Customer support | Mixed reports of responsiveness | Keep records and escalate via platform or payment provider if needed |
After cancelling
What to monitor
Check your bank or card statements for any unexpected future charges after cancellation.
Retain confirmation of cancellation and the date your access will end.
Next steps and useful links
- If you need guidance on cancellation or refunds, review the consolidated guide at postclic.
- To see other users’ experiences before or after cancelling, consult reviews at Trustpilot.
Address
Company address
FitNow, Inc., the company behind Lose It, is listed at:
101 Tremont Street, Floor 9, Boston, Massachusetts 02108, United States.
Notes on contacting
No South Africa office was identified in the sources used for this guide.
For subscription actions tied to app stores, contact Apple or Google Play support directly through their platforms.