Cancellation Lovi Skincare: Easy Method

What is Lovi Skincare

Overview

Lovi Skincare is a personalised skincare service and app that provides tailored routines and subscription products based on individual skin needs.

It operates via a website and mobile apps with recurring subscription options and one-off downloadable products such as workbooks.

How it is delivered

Users receive recommendations and can manage subscriptions through the Lovi app or the website account area and receipt emails.

Purchases may also be processed through third-party stores (Apple App Store, Google Play) depending on the platform used.

How to cancel Lovi Skincare

Cancel via Lovi website or app

• Open the Lovi app or go to your account on the website and locate the subscription management page.
• Use the subscription management option or the link provided in your receipt email to cancel.
• Alternatively, contact support via email: [email protected] and request cancellation.

Cancel via third-party stores

• Apple (App Store): Cancel through your Apple ID - Settings → Profile → Subscriptions → Lovi → Cancel Subscription. Request refunds through Apple support channels.
• Google Play: Cancel via your Google Play account subscription settings (process follows Google Play subscription management).

What happens when you cancel

Access and renewal

After cancellation your subscription will stop future automatic renewals. Access may continue until the end of the current paid billing period depending on the platform.

For store-billed subscriptions (Apple/Google), the provider’s billing rules apply to access and renewal timing.

Data and account

Cancellation typically does not automatically delete your account or personal data; account details and history may remain unless you request deletion.

To remove your data, contact [email protected] and specify an account deletion request if required.

Will I get a refund?

Website (direct) refunds

Lovi’s policy allows refunds for website subscriptions if you contact them within 30 days of purchase.

Approved refunds are processed to the original payment method, typically within 14 days.

App Store and other refunds

App Store (Apple) purchases: refunds must be requested through Apple (for example via Apple’s support/refund channels). Apple handles those refund decisions and timeframes.

Google Play: refunds for Google-billed purchases follow Google Play policies and must be requested through Google Play account support.

Exceptions and non-refundable items

• Lifetime subscriptions and downloadable workbook purchases are non-refundable.
• Refund eligibility may vary by purchase channel; store rules (Apple/Google) can override vendor policy for their billed transactions.

Lovi Skincare plans and pricing

Pricing availability

No verified public pricing was available in the provided information.

If you need exact pricing, contact Lovi support or check your account/receipt for the plan and price details.

Contact for pricing

Use your account, receipt email, or [email protected] to request current plan pricing and billing details.

Your consumer rights in South Africa

Cooling-off and refunds

South African consumer law provides a 7-day cooling-off period for certain purchases, but digital subscriptions and downloads may be excluded.

Lovi offers a voluntary 30-day refund window for website subscriptions, which is more generous than the statutory minimum in many cases.

Platform-specific limits

Purchases made through the Apple App Store or Google Play are subject to those stores’ refund and dispute procedures.

For disputes or clarity on enforceability under South African law, contact local consumer protection agencies or a legal advisor.

Customer experiences

Positive feedback

• Many users report helpful personalised skincare guidance and improvements in skin condition.
• Users praise convenience, detailed routines and useful insights provided by the app.

Negative feedback

• Complaints about unclear subscription costs and unexpected or accidental charges.
• Reports of confusing or obstructive cancellation flows in some app experiences, including difficulties completing cancellations.

Documentation checklist

Essential items to gather

• Order number or subscription ID (from receipt or account).
• Receipt email or screenshot showing the charge and date.
• The email address used for the Lovi account.

Optional helpful items

• Last 4 digits of the payment card used (for verification).
• Screenshot(s) of subscription status or cancellation attempt screens.
• Any correspondence with Lovi support or store support agents.

Common mistakes

Assuming store purchases can be refunded by Lovi

Users sometimes contact Lovi for refunds for App Store or Google Play charges; those refunds are controlled by the store and must be requested through the store’s process.

Always check where the charge originated (Apple/Google or Lovi website) before requesting a refund.

Missing the refund window or wrong cancellation path

Delaying contact can exceed the 30-day website refund window. For Apple/Google, their shorter or different windows may apply.

Also avoid trying to cancel an App Store subscription through the Lovi app - use your Apple ID or Google Play account settings for store-billed subscriptions.

Comparative recap

At-a-glance comparison

After cancelling

What to check next

Confirm your subscription status in the app or on the website and keep a copy of any cancellation confirmation or email.

Monitor your payment method to ensure no further unwanted charges occur after the cancellation date.

Where to get help

• Contact Lovi support by email: [email protected] for website/direct purchases and account issues.
• For App Store refunds use Apple’s support and refund channels; for Google Play use Google Play support.

Address

Registered address

1209 Orange Street, Wilmington, County of New Castle, DE 19801, USA

Contact

Email for cancellations and support: [email protected]