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Cancel LUVLY FACE YOGA
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Luvly Face Yoga service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Luvly Face Yoga: Easy Method
What is Luvly Face Yoga
Overview
Luvly Face Yoga is a subscription-based app offering guided facial exercises, massage plans and skin-care routines designed to improve facial tone and circulation.
Service delivery
The service is delivered as digital content through the mobile app and in-app purchases on the iOS App Store and Google Play Store in South Africa.
How to cancel Luvly Face Yoga
Primary cancellation routes
- Cancel via the store where you purchased the subscription: App Store (iOS) or Google Play (Android).
- The Luvly app typically does not include an in-app “cancel subscription” button; the store controls renewals.
Step-by-step cancellation (iOS and Android)
- iPhone / iPad (App Store): Open Settings → tap your name → Subscriptions → find Luvly Face Yoga → Cancel Subscription.
- Android (Google Play): Open Google Play Store → tap profile icon → Payments & subscriptions → Subscriptions → find Luvly Face Yoga → Cancel subscription.
- If you used a website link or social media to subscribe, check the store account that processed the payment; subscriptions sometimes do not appear where expected.
- If you cannot find the subscription in the store, check your purchase receipts or bank card statement to identify the merchant and the app store used.
- If cancellation via store fails, contact Luvly support by email and include proof of purchase and your subscription details.
What happens when you cancel
Access after cancelling
When you cancel, you typically retain access to premium features until the end of the already-paid billing period.
Renewal and data
Cancelling stops auto-renewal but does not automatically delete your account or personal data stored by the app.
To remove an account or request data deletion, contact Luvly customer support directly and keep written records of requests.
Will I get a refund?
General policy
Luvly does not advertise a standard 14-day cooling-off refund for digital subscriptions in South Africa.
Under the app’s published policies, refunds for digital subscriptions are not guaranteed once content has been accessed.
Exceptions and practical options
- User reports indicate refunds are generally denied, though isolated partial refunds (e.g., ~25 - 30%) have been issued after persistent requests.
- If you believe a charge is unauthorized or incorrect, you can dispute it with your bank or payment provider (chargeback/dispute).
- Document all contact and keep receipts; persistence with customer support can sometimes produce a partial remedy.
Luvly Face Yoga plans and pricing
Available plans (South Africa iOS App Store listing)
The following in‑app purchase options were listed in the iOS App Store for South Africa at the last available crawl.
Price list
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Face gym & skincare | R119.99 | One-time | Face gym & skincare access |
| Full access | R99.99 | One-time | Full access |
| Premium Face Yoga Program | R399.99 | One-time | Premium Face Yoga Program |
| Premium Face Massage Plan | R269.99 | One-time | Premium Face Massage Plan |
| Quarterly Premium Access | R529.99 | Quarterly | 3-month premium access |
| Half-year Premium Access | R999.99 | Half-year | 6-month premium access |
| Premium Face Yoga & Skin Care | R849.99 | One-time | Bundle: Face Yoga & Skin Care |
| Yearly Premium Access | R529.99 | Annual | 1-year premium access |
| Monthly Premium Access | R499.99 | Monthly | 1-month premium access |
Your consumer rights in South Africa
Cooling-off and digital content
South African consumer law generally excludes automatic 14‑day cooling-off rights for digital content once it has been accessed or downloaded.
This means refunds are not automatically required by law for digital subscriptions already used.
Other remedies
- You can dispute unauthorized or incorrect charges with your bank or card issuer.
- If you suspect deceptive marketing (for example, hidden auto-renewals or misleading “trial” claims), you may lodge complaints with consumer enforcement bodies or seek civil remedies.
- Keep clear records: receipts, screenshots, and correspondence to support any dispute or complaint.
Customer experiences
Positive feedback
Some reviewers describe the face yoga content as effective, relaxing and well presented, praising the app’s exercises and interface.
Negative feedback
- Many users report problems with auto-renewals, difficulty cancelling and being charged after attempting to cancel.
- Several reviews cite slow or unhelpful customer service; some call the subscription practices deceptive.
For examples of user reviews and aggregated ratings, see app listings and review platforms linked below.
Documentation checklist
Before contacting support
- Purchase receipt or App Store / Google Play order ID.
- Bank or card statement showing the charge (date and amount).
- Screenshots of subscription screens, lack of in-app cancel option, and any trial or marketing claims.
When disputing a charge
- Copies of all emails/messages to Luvly customer support and their replies.
- Exact dates when you cancelled, plus screenshots confirming cancellation where possible.
- Your preferred resolution (refund, partial refund, confirmation of cancellation).
Common mistakes
Assuming in-app cancellation exists
Many users expect an in-app cancel button; Luvly commonly requires cancellation through the App Store or Google Play.
Check the store subscriptions area rather than the app settings.
Not checking which account was charged
If you subscribed via a link, social ad or website, the charge may have been processed under a different store account.
Verify the exact Apple ID or Google account used and the card shown on your receipt before contacting support.
Comparative recap
Quick comparison
The table below summarises cancellation routes, typical ease of cancellation and refund likelihood based on user reports and app listings.
Key takeaways
| Method | How to cancel | Ease of cancellation | Refund likelihood |
|---|---|---|---|
| App Store (iOS) | Cancel via Settings → Subscriptions or App Store Subscriptions | Moderate - works when subscription is listed | Low - refunds rare; dispute with Apple or bank if needed |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Moderate - depends on subscription visibility | Low - refunds rare; contact Google or bank if necessary |
| Website / Social link | Check receipt to identify processor; cancel in corresponding store account or contact support | Challenging - users report hidden or unclear subscription routing | Very low - some partial refunds reported after persistence |
After cancelling
Immediate checks
- Confirm cancellation in the store and keep the confirmation screenshot or email.
- Monitor your bank statement for at least one billing cycle to ensure no further charges occur.
If you are charged after cancelling
- Contact Luvly support with proof of cancellation and receipts; be persistent and keep records.
- If Luvly does not cooperate, dispute the charge with your bank or card issuer.
- Review community reports and aggregated reviews to see common resolutions: see app listing and review pages below.
Official pages and review aggregators:
- Luvly / LuvingBeauty return policy
- App listing & pricing (appsRankings)
- Aggregated app reviews (Grand-Screen)
- Trustpilot reviews
Address
Company correspondence address
Huckletree Soho, Ingestre Place, London, W1F 0JL, United Kingdom.
Using the address
Use this address for formal written correspondence if requested by support or for complaints that require a postal contact.
For subscription cancellation and refund requests, follow the steps above and use digital records first before sending postal mail.