Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel MEDIHELP
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Medihelp service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Medihelp: Easy Method
What is Medihelp
Overview
Medihelp is a South African medical scheme that provides healthcare cover through a range of plans for individuals, families and employers.
The scheme offers hospital, day‑to‑day and savings benefits depending on the chosen plan, and members pay monthly contributions for cover.
Key features
Medihelp plans vary from entry‑level, savings and network options to high‑cover comprehensive plans.
Plans may include hospital cover, savings components and additional day‑to‑day benefits depending on the option selected.
How to cancel Medihelp
Timing and notice
Medihelp generally requires at least one month (30 days) notice before the desired termination date.
Membership typically ends at the end of the month following the notice period; submit cancellation at least 30 days before you want cover to stop (source: Gometa).
Step-by-step cancellation
- Prepare a written cancellation request stating your full name, membership number and desired termination date.
- Send the written notice to Medihelp’s head office address (see Address section below) or deliver it in person where available.
- Ask for written confirmation of receipt and the effective date of termination; retain this confirmation.
- Settle any outstanding contributions and submit any pending claims before the termination date.
What happens when you cancel
Access to benefits
Once the cancellation notice is processed, your membership is scheduled to end at the end of the following month after the 30‑day notice.
Cover normally remains active until the confirmed termination date; confirm exact day with Medihelp when you submit your request.
Claims and records
Claims for services provided before the termination date are typically processed subject to the scheme’s rules and any outstanding documentation.
Medihelp retains membership records in line with regulatory requirements; request copies of important statements before you lose online access.
Will I get a refund?
Standard policy
There is no publicly documented standard refund policy or 14‑day cooling‑off right for Medihelp found in the sources provided.
Medical schemes in South Africa are regulated under the Medical Schemes Act, and typical consumer‑goods refund frameworks do not directly apply.
Possible exceptions
- If you overpaid contributions, raise the matter with Medihelp and request reconciliation and repayment evidence.
- Any refund or credit would depend on the scheme’s accounting of contributions, claims and outstanding amounts; confirm details with Medihelp.
Medihelp plans and pricing
Pricing summary
The table below lists starting contribution rates for main members as published for the 2025 benefit year and selected 2026 figures where noted.
Use the table to compare plan types and base monthly contributions; final rates depend on membership category and dependants.
| Plan | Price (Main member) | Period | Features |
|---|---|---|---|
| MedVital Elect (Basic) | R2 244 | Monthly | Entry-level basic plan with limited cover |
| MedVital | R2 880 | Monthly | Basic plan with full hospital and some day‑to‑day benefits |
| MedAdd Elect (Savings) | R2 970 | Monthly | Savings plan (Elect - network) with R5 328 savings/year |
| MedAdd | R3 720 | Monthly | Savings plan with R6 696 savings/year |
| MedSaver | R3 900 | Monthly | Savings plan with R11 664 savings/year |
| MedElect (Comprehensive) | R3 126 | Monthly | Comprehensive plan (network) entry‑level |
| MedPrime Elect | R4 344 | Monthly | Comprehensive plan (network) with savings component |
| MedPrime | R5 304 | Monthly | Comprehensive any‑hospital plan with savings component |
| MedElite | R8 172 | Monthly | High‑end comprehensive plan |
| MedPlus | R14 184 | Monthly | Most comprehensive unlimited‑cover plan |
| MedMove! (Standard) | R1 452 | Monthly | Digitally enabled affordable plan |
| MedMove Student | R750 | Monthly | Student plan at 50% discount |
| MedReach | R3 360 | Monthly | Rebranded MedElect comprehensive network‑based plan (2026 pricing) |
Your consumer rights in South Africa
Regulation framework
Medical schemes are regulated under the Medical Schemes Act in South Africa rather than general consumer‑goods legislation.
This means some standard consumer‑refund provisions - such as a 14‑day cooling‑off right for goods - do not automatically apply to medical scheme memberships.
Dispute routes
- If you have unresolved disputes about claims or cancellation, escalate to Medihelp’s internal complaints process first.
- If unresolved, you may approach the statutory regulator, the Council for Medical Schemes (CMS), for guidance or to lodge complaints.
Customer experiences
Positive feedback
- Some members report full cover for pregnancy and neonatal stays on appropriate plans.
- Industry recognition: Medihelp has been noted in local customer satisfaction rankings and holds an AA credit rating in some reviews.
Negative feedback
- Common complaints include delays in claim payments, issues with preauthorisations and poor customer service response times.
- There are reports of administrative problems such as payment allocation errors and slow processing of applications.
Documentation checklist
Essential documents
- Written cancellation letter with full name, membership number and signature.
- Requested termination date (ensure at least 30 days’ notice).
- Copy of your ID or passport for verification.
Helpful extras
- Proof of payment for recent contributions if you suspect overpayment.
- Copies of outstanding claims or invoices you want processed before termination.
- Details of any new medical cover if you are switching providers.
Common mistakes
Missing the notice period
One common error is failing to submit written notice at least 30 days before the desired termination, which can extend your liability for another month.
Not getting confirmation
Not requesting and keeping written confirmation of cancellation can lead to disputes over whether and when cover ended.
Always obtain and retain acknowledgment from Medihelp showing the effective termination date.
Comparative recap
Quick comparison
The table below summarises key points to help decide and plan a cancellation.
| Topic | What to expect | Action |
|---|---|---|
| Notice period | At least 30 days; membership ends end of following month | Send written notice ≥30 days before desired end date |
| Refunds | No standard cooling‑off or refund policy publicly documented | Request account reconciliation if you believe you overpaid |
| Claims | Claims for services before termination are usually processed | Submit pending claims early and keep proof |
| Customer experience | Mixed: some strong cover experiences, but recurring complaints about delays | Keep thorough records and escalate unresolved issues to the regulator if needed |
After cancelling
Practical next steps
Obtain written confirmation of termination and keep a final membership statement for your records.
Check that outstanding claims and contributions are reconciled and request refunds where appropriate.
Helpful links
Address
Primary head office
Send written cancellation notices to the head office street address: 410 Steve Biko Road, Arcadia, Pretoria, Gauteng, 0007, South Africa.
Other contact notes
Additional head office addresses (Clark Street) and postal options (PO Box) are used by Medihelp; confirm the preferred delivery method when you submit your request.