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Cancel MEDSHIELD
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I hereby notify you of my decision to terminate the contract relating to the Medshield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Medshield: Easy Method
What is Medshield
Overview
Medshield is a South African medical scheme offering a range of subscription-based medical aid plans that cover hospital and day‑to‑day healthcare needs.
Plans vary from basic hospital-only cover to comprehensive options with savings funds and extended benefits aimed at individuals and families.
How it operates
Membership is subscription-based with monthly contributions and benefit rules set by the scheme and the Medical Schemes Act.
Benefits, waiting periods and claim rules depend on the specific plan you choose and the scheme's rules.
How to cancel Medshield
Standard cancellation steps
- Confirm you are outside any fixed contract term and identify your billing cycle to calculate notice start.
- Provide one calendar month’s written notice to the scheme - this is the common requirement for medical schemes in South Africa.
- Send the cancellation in writing (email or registered post) and keep proof of delivery and the cancellation date.
Alternate channels and subscriptions
- If you subscribed through the Apple App Store, cancel via iOS Settings → Subscriptions on your device.
- If you subscribed via Google Play, cancel via Google Play → Profile → Payments & Subscriptions on your device.
- Cancellation through app stores stops future billing but does not automatically guarantee a refund from the scheme.
What happens when you cancel
Access to cover
Your membership normally continues for the one-month notice period after the scheme receives your cancellation.
Cover ends at the conclusion of that notice period; claims made during notice will be processed under normal rules.
Re-enrolment and records
If you later rejoin a medical scheme you may face waiting periods and late-joiner penalties under the Medical Schemes Act.
The scheme will keep records of your membership and claims; request copies if needed before cancellation.
Will I get a refund?
Cooling-off period
There is commonly a cooling-off (free-look) period of roughly 14 days (sometimes up to 31 days) for comparable insurance-type products in South Africa.
If you cancel within that cooling-off window and no claims have been made, a pro‑rata refund may apply subject to deductions for any cover used.
Outside the cooling-off period
Once the cooling-off period has passed, medical scheme premiums are generally non-refundable; refunds are uncommon except where legally required.
Any refund calculations are typically prorated and may be reduced by the cost of benefits already used during the membership period.
Medshield plans and pricing
Pricing snapshot
Below are published monthly contribution amounts for 2025 as reported by ReHealth on 7 January 2025.
For the latest pricing or plan details contact the scheme or an authorised broker.
| Plan | Main | Adult | Child | Period | Features |
|---|---|---|---|---|---|
| MediCurve | R1,701 | R1,701 | R450 | Monthly | Basic hospital plan |
| MediCore | R3,891 | R3,291 | R897 | Monthly | Hospital network with no day-to-day savings |
| MediPhila | R2,004 | R2,004 | R519 | Monthly | Saver/fund plan with family fund allocation |
| MediValue | R2,997 | R2,616 | R846 | Monthly | Limited hospital cover with day-to-day fund |
| MediValue Compact | R2,715 | R2,373 | R762 | Monthly | Compact version of MediValue with similar benefits |
| MediPlus | R4,989 | R3,561 | R1,116 | Monthly | Unlimited hospital cover, savings fund |
| MediPlus Compact | R4,533 | R3,234 | R1,020 | Monthly | Compact version of MediPlus |
| MediSaver | R4,977 | R4,122 | R1,212 | Monthly | Comprehensive network plan with savings |
| MediBonus | R8,346 | R5,859 | R1,737 | Monthly | Enhanced hospital cover up to 200%, higher day-to-day benefits |
| Premium Plus | R8,784 | R8,046 | R1,680 | Monthly | Most comprehensive cover; unlimited hospital, high savings, wide benefits |
Your consumer rights in South Africa
Cooling-off and cancellation rights
You are typically entitled to a cooling-off/free-look period (commonly 14 - 31 days) during which you may cancel without cost if no claims were made.
Refer to the scheme’s terms for the exact cooling-off period that applies to your membership.
Notice, refunds and re-joining
- Outside the cooling-off period you generally must give one month’s notice to cancel a medical scheme membership.
- Refunds after the cooling-off window are uncommon; any refund is likely to be pro‑rata and reduced by benefits used.
- If you let cover lapse and later rejoin, waiting periods and late-joiner penalties can apply under the Medical Schemes Act.
Customer experiences
Positive feedback
Some members report that value-oriented plans (for example, lower-cost capitation/saver options) can be affordable for families and provide reasonable GP and maternity benefits.
Users have highlighted certain plans as offering good Rand value relative to benefits when matched to individual needs.
Negative feedback
Other members report issues with customer service, delays in claims processing and difficulty obtaining authorisations.
Complaints often focus on responsiveness and claim outcomes, so check recent feedback and ask the scheme about service standards before deciding.
Documentation checklist
What to send
- Written cancellation request including membership number and effective cancellation date.
- Proof of identity (ID/passport) and the main member’s signature.
- Banking details if a refund is expected and allowed.
What to keep
- Copies of your cancellation letter or email and proof of postage/delivery.
- Copies of your membership schedule, recent statements and any correspondence about claims.
- Records of authorisations or approvals for care that occurred during the notice period.
Common mistakes
Assuming immediate termination
Some members assume cancellation is instant; in reality, a one-month notice typically applies and cover continues until the end of that period.
Failing to account for this can leave you without cover once expenses arise or double-paying for overlapping cover.
Expecting automatic refunds
Members sometimes expect refunds after cancelling; outside of the cooling-off period refunds are uncommon and usually prorated only in limited circumstances.
Also, cancelling an app subscription does not automatically cancel the scheme membership unless the scheme confirms this.
Comparative recap
Key comparisons
Below is a short comparison of typical features related to cancellation and refunds for Medshield versus common South African medical scheme practice.
Use this to confirm expectations before you cancel.
| Item | Medshield (as reported) | Typical SA medical scheme practice |
|---|---|---|
| Notice required | One calendar month | One calendar month |
| Cooling-off period | Approximately 14 - 31 days (common practice) | Usually 14 - 31 days if applicable; must be unused |
| Refunds | Pro‑rata only within cooling-off; otherwise generally non-refundable | Pro‑rata within cooling-off; rare afterwards |
| App store subscriptions | Cancel via Apple/Google; scheme refund not guaranteed | Same - platform cancellation stops billing but scheme refund follows scheme rules |
| Re-joining consequences | Waiting periods and late-joiner penalties may apply | Same - waiting periods and penalties possible under the Medical Schemes Act |
After cancelling
Follow-up steps
Keep your proof of cancellation and any final statements from the scheme for at least a year in case of disputes.
Check outstanding claims and request final explanations of benefits for care provided during the notice period.
Helpful links and further reading
For general advice on cancelling medical cover and considerations, see guidance on cancelling medical aids:
Factors to consider before cancelling your medical aid
For terms that describe cooling-off and contract conditions used by comparable providers, see standard terms examples:
Medway terms & conditions (example of cooling-off wording)
For guidance on app-store subscription cancellations, consult platform terms:
App-based subscription examples and cancellation notes
Address
Primary office
Medshield head office physical address (for in-person or registered-post correspondence):
288 Kent Avenue, Corner Kent Avenue and Harley Street, Ferndale, Randburg, Johannesburg, Gauteng, South Africa.
Mailing and contact notes
If you send cancellation notices by post, use registered or recorded delivery and retain the tracking reference.
Always include your membership number and contact details to help the scheme process the request quickly.