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Cancel NOOM
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Noom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Noom: Easy Method
What is Noom
Overview
Noom is a subscription-based health and wellness app that focuses on weight management through behavior change and habit-building. It combines tracking tools, educational lessons and coaching support to help users form healthier routines.
How it works
Noom delivers personalized programs via mobile apps and a web portal. Subscriptions auto-renew unless cancelled through the store or account used to subscribe.
How to cancel Noom
Cancel if you subscribed via iOS
- If you subscribed through Apple, you must cancel through the App Store - not via Noom directly.
- See Noom’s official cancellation guide for details: Noom cancellation help.
Cancel if you subscribed via Google Play, Noom app, or web
- Google Play: cancel in the Play Store if you used Android/Google Play to subscribe.
- Noom app (self-subscribed): open the app → Profile → Settings → Manage Subscription → follow the prompts to cancel.
- Web (Subscription Portal): log in to Noom’s Subscription Portal → click "Cancel Subscription" → follow on-screen steps.
- Important: simply uninstalling the app does not cancel your subscription.
What happens when you cancel
Access after cancellation
When you cancel, you generally retain access to paid features until the end of the current billing period. Auto-renewal will be turned off for future billing cycles.
Data and account status
Your account data (progress, history) typically remains in your Noom account unless you request deletion through Noom support or account settings.
Will I get a refund?
Standard refund policy
Noom’s published policy offers refund eligibility for initial subscriptions if requested within 14 days of the first charge for Noom Weight and Noom Med (subject to conditions).
Exceptions and important limits
- Renewal charges are generally not refundable.
- No refunds or credits for partially used billing periods, except at Noom’s sole discretion.
- Noom Med: no refund once a prescription has been written.
- These rules are stated in Noom’s terms and conditions: Noom terms.
Noom plans and pricing
Pricing availability
Noom’s pricing can vary by market and over time, and current South Africa pricing was not provided in the verified sources.
How to get exact pricing
Open the Noom app or the web subscription portal to view plan pricing for your country, or contact Noom support via the app for current offers.
| Plan | Period | Price |
|---|---|---|
| Noom Weight | Contact for pricing | Contact for pricing |
| Noom Med | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Relevant law and scope
South Africa’s Consumer Protection Act contains protections like cooling-off rights for some direct-marketing sales, but applicability to online subscriptions is limited and fact-specific.
Enforcement and remedies
- Within Noom’s stated refund window (14 days for initial charge) you may request refunds per Noom policy.
- If you experience unfair renewal practices (e.g., charges after cancellation), you can lodge a complaint with the National Consumer Commission (NCC) and/or dispute charges with your bank.
- Keep proof (receipts, screenshots, correspondence) to support any complaint or bank dispute.
Customer experiences
Positive feedback
Users often praise Noom’s behavior-change approach, intuitive interface and accountability features, citing weight loss and improved habits as outcomes.
See user reviews for examples: Capterra South Africa and G2 reviews.
Negative feedback
Many negative reports involve billing and cancellation difficulties: unexpected charges after attempting to cancel, overlapping plans, and limited refunds.
These issues have led to disputes and examples of users escalating to their banks or consumer authorities.
Documentation checklist
Before you contact Noom or your bank
- Subscription confirmation email or receipt showing charge date.
- Screenshots of account settings showing cancellation status or attempts.
- Bank/credit card statements showing the charge(s).
When filing complaints or disputes
- Copies of all communication with Noom support (dates and content).
- Evidence of app-store cancellation if applicable (App Store/Google Play purchase history screenshot).
- Reference numbers from support conversations or chargeback filings.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the Noom app does not stop billing. Many users continue to be charged after deleting the app because they did not cancel through the App Store, Play Store, Noom app or web portal.
Not checking the original payment method
If you subscribed via Apple or Google, cancelling inside the Noom app or website will not stop renewals. Confirm and cancel in the same store where you purchased.
Comparative recap
At-a-glance comparison
The table below summarises key differences in cancellation and refund expectations to help decide next steps.
| Feature | Noom (what to expect) | Recommended action |
|---|---|---|
| Cancellation method | Must cancel via the store used to subscribe or Noom Subscription Portal | Cancel in App Store, Play Store, Noom app, or Subscription Portal |
| Refund window | 14 days for initial charge; renewals usually non-refundable | Request refund within 14 days; retain evidence |
| Common billing issues | Reports of charges after cancellation and overlapping plans | Collect proof and contact support or bank if needed |
After cancelling
Immediate next steps
- Confirm cancellation by checking your subscription status in the App Store, Play Store, Noom app, or Subscription Portal.
- Save confirmation screenshots or emails showing cancellation and the end date of access.
If you were charged after cancelling
- Contact Noom support with evidence and request a refund if within policy.
- If Noom does not resolve the charge, contact your bank or card issuer to dispute the payment and consider lodging a complaint with the NCC in South Africa.
Address
Legal and mailing address
Noom, Inc., Attn: Legal Department, One Palmer Square, Suite 441, Princeton, NJ 08542
Where to find official policies
Official cancellation instructions: Noom cancellation help.
Terms and refund policies: Noom terms and conditions.