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Cancel NUMAN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Numan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Numan: Easy Method
What is Numan
Overview
Numan is a subscription‑based men’s health service offering treatments, consultations and prescription delivery for issues such as hair loss, erectile dysfunction and testosterone support.
Services
Services include online medical assessments, video consultations and recurring medication deliveries where clinically appropriate.
How to cancel Numan
Cancel or pause via your account
- Log in to your Numan account dashboard and look for a "Pause" or "Suspend" button for eligible treatments (for example, some weight‑loss plans).
- Follow the on‑screen prompts to confirm pause or suspension; changes take effect as shown in your dashboard.
- Reference: How do I cancel or pause my subscription?.
TRT and appointments
- Testosterone replacement therapy (TRT) cannot be canceled via the app; you must contact Numan support directly to pause or cancel TRT subscriptions.
- Video consultations can be canceled or rescheduled from your account dashboard using "Cancel appointment" or "Reschedule". See: How do I reschedule or cancel my video consultation?.
What happens when you cancel
Effect on future orders
Cancelling stops future renewals and recurring deliveries for the subscription going forward.
Any orders already dispatched or dispensed cannot be stopped or returned for safety reasons.
Account and medical records
Your account will remain accessible unless you request deletion; medical records and communications are retained according to Numan’s policies.
Contact support if you need confirmation about data retention or deletion options.
Will I get a refund?
General refund rule
No refund is issued once medication has been dispensed or dispatched for safety and regulatory reasons.
See Numan’s guidance: cancel or pause article.
Exceptions and guarantees
- Damaged, faulty, or incorrect prescription items can be reported (validated claims may be refunded or replaced); reports are typically accepted up to two months after receipt and processed within about 4 - 5 working days.
- Non‑medical (non‑sealed) products may be returnable within 14 days of delivery subject to conditions.
- Numan offers specific guarantees: a 90‑day full refund for confirmed Low‑T venous blood test cases and a money‑back element for some hair‑loss treatments between 180 - 210 days if evidence criteria are met. Processing times vary.
- Phone clinic appointments may be eligible for a full refund if cancelled at least 24 hours before the appointment (check confirmation email link).
- Sources summarising these exceptions: refund & returns summary.
Numan plans and pricing
Pricing availability
Numan publishes pricing for its UK market in GBP. No official South African (ZAR) pricing was found in public sources.
If you can access a South Africa‑specific display (app store or local site), share it and pricing can be clarified.
Contact for precise local pricing
| Plan | Period | Price |
|---|---|---|
| Subscription (general) | Ongoing | Contact for pricing (no ZAR listed) |
| Testosterone Replacement Therapy (TRT) | Ongoing | Contact for pricing (no ZAR listed) |
Your consumer rights in South Africa
Key rights under South African law
South African consumer protection law provides remedies for defective goods and services not delivered as agreed, such as repair, replacement or refund.
Consumers also have rights to clear information, fair contract terms and protection against misleading claims.
How these rights apply to prescriptions
- Prescription medicines are commonly treated as non‑returnable for safety reasons; statutory remedies usually apply where goods are defective or not as described.
- Check your records, report faults promptly and retain evidence (photos, delivery notes, order numbers) when seeking remedies.
Customer experiences
Positive experiences
- Many reviewers praise responsive and helpful customer service, noting prompt, polite and knowledgeable agents.
- Fast issue resolution and friendly staff are commonly cited in positive feedback.
Negative experiences
- Some customers report confusion over "cancel anytime" when committed to multi‑month plans, leading to unexpected charges if cancelled early.
- Other complaints include order errors, delays in approvals or consultations, and frustration with app‑based communication - these have been reported in public forums.
Documentation checklist
Essential account details
- Numan account email and username.
- Order or subscription ID(s) and dates.
Evidence for refunds or disputes
- Photos of damaged or incorrect items and delivery packaging.
- Consultation confirmation emails, appointment links and payment receipts.
Common mistakes
Misunderstanding commitment terms
Many users assume "cancel anytime" applies during fixed commitment periods (3, 6, 12 months). This can result in charges for the full term if cancelled early.
Always check the specific commitment length before subscribing.
Expecting refunds after dispatch
Trying to cancel or get a refund after medication has been dispensed is a frequent source of disappointment.
Dispensed or dispatched prescription items are typically non‑refundable for safety and regulatory reasons.
Comparative recap
At a glance
| Feature | Numan - what to expect |
|---|---|
| Cancellation method | Account dashboard for many plans; support contact required for TRT |
| Refunds for dispatched meds | No refunds once dispensed or dispatched (safety reasons) |
| Video consultation changes | Cancelable/reschedulable via dashboard |
| Special guarantees | Targeted guarantees for Low‑T and some hair‑loss products with conditions |
After cancelling
Immediate next steps
Save confirmation of cancellation and any reference numbers. Monitor your account and bank statements for upcoming charges.
Where to get help
- Subscription cancellation and pause info: Numan help - cancel or pause.
- Video consultation changes: Numan help - reschedule or cancel consultation.
- Refunds, returns and special guarantees summary: Summary of refund & return scenarios.
Address
Corporate address
Numan Ltd, Eastcastle Street 50, London W1W 8EA, United Kingdom.
Contact advice
For subscription or medical‑service questions, use the Numan account dashboard to reach support or follow help article links above for the correct contact process.