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Cancel NURX
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Nurx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nurx: Easy Method
What is Nurx
Service overview
Nurx is a telehealth company that provides online consultations and prescription delivery for services such as birth control, PrEP, and certain skincare treatments.
How it works at a glance
Users complete an online intake, receive remote clinician review, and can have prescriptions delivered on a recurring schedule or as a one‑time order.
How to cancel Nurx
Cancel in the app or on the website
- Open the Nurx app or log in to your dashboard on the website.
- Look for Manage Subscription or Cancel Treatment in the app, or go to My Account → Prescriptions → Cancel Subscription on the web.
- Follow the on‑screen prompts to confirm cancellation.
- Reference: Nurx cancellation help.
Cancel by contacting support
- Message from inside the app or website support chat to request cancellation.
- Email support@nurx.com or support@nurx.co to ask them to cancel your subscription.
- Call the US phone numbers listed by Nurx if you prefer voice support (business hours apply).
- Additional how‑to guidance is summarised at PostClic's cancellation guide.
What happens when you cancel
Access to service
Cancelling stops future auto‑refills and recurring orders; you retain access to any medications already delivered until they are used or expire.
Timing and processing
- If an order has already been processed or shipped before cancellation, it cannot be stopped and you may still be charged.
- To avoid the next refill charge, cancel at least within 48 hours of the refill reminder (per Nurx guidance).
Will I get a refund?
General refund policy
Consultation fees are typically non‑refundable. Nurx’s refund practice depends on the order status and internal policies.
Exceptions and special cases
- No refunds for prescriptions already filled or shipped.
- If you cancel before a prescription is processed you may be eligible for a partial refund - contact support to request one.
- In rare cases of clear typographical pricing errors, Nurx may issue a credit to your card.
- Source summary: PostClic summary of refund rules.
Nurx plans and pricing
Pricing availability
No verified South African Rand (ZAR) pricing is available for Nurx services. Public pricing is presented in USD for the U.S. market.
Contact for exact costs
If you need exact local pricing or a quote, contact Nurx support or check your account dashboard for region‑specific information.
| Service | Period (期間) | Price |
|---|---|---|
| Birth control prescriptions | Per prescription | Contact for pricing |
| PrEP prescriptions | Per prescription | Contact for pricing |
| Clinician consultation | One‑time | Contact for pricing |
Your consumer rights in South Africa
Cooling‑off rules and refunds
There is no automatic statutory 14‑day 'cooling‑off' refund right that applies to prescription medication or medical consultations; refunds are generally determined by the provider’s policy.
Returning medicines and safety
- Returning prescription medications is generally restricted for legal and safety reasons - pharmacies and services commonly do not accept returns.
- If you believe you were charged unfairly, gather records and contact Nurx support first; you can also contact local consumer protection authorities if needed.
Customer experiences
Positive feedback
- Some users report thorough, kind, and communicative provider experiences and long periods of satisfactory service.
- Positive testimonials can be found on public review pages such as Trustpilot.
Negative feedback
- Many reviewers describe problems with customer service delays, billing confusion, cancellation difficulty, and shipping issues.
- Expect mixed reviews; see user reports on Trustpilot.
Documentation checklist
What to prepare before contacting support
- Account email and full name used on the Nurx account.
- Order number(s) or prescription ID, if available.
- Dates of recent charges and screenshots of billing or renewal reminders.
Extra items that help resolve disputes
- Last four digits of the payment card used, or PayPal transaction IDs.
- Copies of messages exchanged with Nurx support and any delivery tracking details.
Common mistakes
Timing errors
Waiting until after a refill has been processed is a frequent mistake; processed or shipped orders are usually not refundable.
Assuming auto‑cancellation through payment method
Stopping automatic payments (for example in PayPal) does not always update the merchant’s system - always notify Nurx directly to ensure the subscription is cancelled on their side.
Comparative recap
Quick feature comparison
The table below highlights typical differences between Nurx and a conventional local pharmacy or clinic.
| Feature | Nurx | Typical local pharmacy/clinic |
|---|---|---|
| Access | Online intake and remote clinician review | In‑person visit or local telehealth through a clinic |
| Prescription delivery | Home delivery and recurring refills | Collect in‑store or delivery via local pharmacy |
| Refunds & returns | Refunds limited; shipped orders not refundable | Medicines rarely returnable; refunds handled per store policy |
| Customer support | App/website messaging, email, limited phone support | Face‑to‑face support and local regulatory recourse |
After cancelling
Verify the cancellation
- Check your Nurx account dashboard or app to confirm subscription status shows cancelled.
- Save confirmation messages or screenshots from support as proof.
Practical next steps
- Monitor your bank or card statements for any unexpected charges and dispute with your bank if necessary.
- If you used PayPal, cancel the automatic payment profile there and still notify Nurx to fully close the account.
- Official how‑to resources: Nurx cancellation help and a step summary at PostClic.
Address
Primary mailing information
Nurx (corporate mailing): 548 Market Street, Suite #94061, San Francisco, CA 94104‑5401, United States.
Alternate headquarters listing
Alternative address sometimes listed: 81 Langton Street, Unit 11, San Francisco, CA 94103‑3959, United States.