Cancellation Nutrimate: Easy Method

What is Nutrimate

Short description

Nutrimate is a subscription-based health and wellness app that offers personalised meal plans, tracking and nutrition guidance. It operates on recurring subscriptions delivered digitally.

How it is delivered

The service is available as a web subscription and through mobile stores (Apple App Store and Google Play). Billing and cancellation steps differ by purchase channel.

How to cancel Nutrimate

Cancel a web subscription (direct via nutrimate.fit)

• Open the Nutrimate app or website and go to Profile → Settings → Manage subscription → Cancel.
• Cancel at least 24 hours before the renewal date to avoid being billed for the next period.
• See the developer explanation about auto‑renewal: Nutrimate auto‑renewal (support).

Cancel App Store (iOS) or Google Play (Android) subscriptions

• iOS: Cancel through your Apple ID subscription settings - you cannot cancel an App Store subscription from the Nutrimate website.
• Android: Cancel through Google Play > Subscriptions in the Play Store app - Google handles billing and cancellations for Play purchases.
• For step‑by‑step guidance for store cancellations, see: How to cancel Nutrimate (joinchargeback).

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but typically leaves access to already‑paid time until the current billing period ends. You should verify the exact expiry date in your subscription settings.

Renewal and billing

• Auto‑renewal will be disabled once cancellation is processed for web subscriptions and store purchases, but you must cancel before the renewal deadline.
• For App Store and Google Play purchases, Apple or Google process billing and refunds, not the Nutrimate website.

Will I get a refund?

General refund policy

There is no single clearly published, general refund policy for Nutrimate; users report mixed results when requesting refunds.

Expect case-by-case handling and that refunds are not guaranteed.

How to request a refund

• Web subscriptions: disable auto‑renewal and email [email protected] with the subject "NutriMate.Review" to request a refund.
• App Store refunds: request a refund via Apple’s system (Apple handles App Store refunds).
• Google Play refunds: request a refund using Google Play’s "Report a problem" flow.
• Guidance on refund requests is summarised here: How to get a Nutrimate refund (joinchargeback).

Nutrimate plans and pricing

Pricing accuracy note

Exact South African App Store prices for Nutrimate are not publicly visible. The following ZAR figures are inferred from a related app by the same developer and should be treated as approximate.

Available plans (approximate)

Your consumer rights in South Africa

Cooling‑off rights under the CPA

Under the South African Consumer Protection Act (CPA), consumers who buy goods or services electronically (distance contracts) usually have a 14‑day cooling‑off right.

Within 14 days you may cancel without reason and expect a full refund unless the service was fully performed with your consent.

Other remedies and enforcement

• If cancellation fails or you suffer unauthorised charges, you may lodge a complaint with the National Consumer Commission.
• You can also contact your bank to request a chargeback if you were billed without valid authorisation.
• Auto‑renewal terms must be clear and cancellation mechanisms must work; repeated failures may amount to prohibited practices under the CPA.

Customer experiences

Positive feedback

Some users report that Nutrimate helped with weight loss and provided useful daily nutritional guidance.

A number of reviews praise responsive support staff who assisted with cancellations in specific cases.

Negative feedback

Many users report unexpected or repeated charges, difficulty cancelling, and slow or unhelpful customer support.

Several reviewers describe persistent billing despite attempted cancellations; see user reviews: Nutrimate reviews (Trustpilot).

Documentation checklist

What to collect before you complain

• Subscription receipts or order confirmations showing charge dates and amounts.
• Screenshots of subscription settings, cancellation pages and any error messages.
• Copies of emails sent to support (including date, time and subject).

Bank and platform evidence

• Bank or card statements showing the charges you dispute.
• Apple/Google purchase receipts (if bought via App Store or Google Play).
• Any cancellation confirmation numbers or messages from the app or store.

Common mistakes

Assuming website cancellation works for store purchases

Many users try to cancel via the Nutrimate website when the subscription was purchased through Apple or Google.

Remember: App Store and Google Play subscriptions must be cancelled in the respective store settings.

Missing renewal deadlines and poor record keeping

Users often miss the 24‑hour (or store‑specific) cut‑off and get charged for another period.

Always keep screenshots and emails proving when and how you attempted to cancel.

Comparative recap

Quick channel comparison

After cancelling

Follow up steps

• Save any cancellation confirmation and monitor your bank card for recurring charges.
• If you continue to be billed, contact your bank to dispute the charge and consider a chargeback.

Useful links and support pages

• Auto‑renewal explanation: Nutrimate auto‑renewal (support)
• Cancel guides and refund help: Cancel Nutrimate (joinchargeback)
• Refund guidance and community reports: Get a Nutrimate refund (joinchargeback)
• User reviews and experiences: Nutrimate reviews (Trustpilot)
• Reports about refund difficulty: Cancellation experiences (postclic)

Address

Registered office

Subhadra Nagar R926 1 M.G. Udyan, Kopargaon, Ahmednagar, Maharashtra, India, 423601.

Contact note

For refunds or subscription support, email [email protected] and keep copies of all correspondence and receipts.