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Cancellation The Coach App: Easy Method
What is The Coach App
Overview
The Coach App is a subscription-based health and wellness platform that offers personalised plans, coaching and progress tracking for fitness and intimate health.
It connects users with certified coaches and uses in-app plans and optional supplements as part of its programs.
Subscription model
Access requires a paid subscription through the App Store, Google Play or a direct web purchase.
Trials and recurring billing (auto-renewal) are used for paid plans, so managing subscriptions requires action in the store or account settings.
How to cancel The Coach App
Cancel via App Store (Apple ID)
- Open your Apple ID account settings on your iPhone, iPad or at appleid.apple.com.
- Find Subscriptions, select The Coach App and turn off auto‑renewal at least 24 hours before the trial or subscription period ends.
- Note: deleting the app does not cancel the subscription; you must disable auto‑renewal in Apple settings.
Cancel via Google Play
- Open Google Play on your Android device or visit play.google.com and sign in with the account used to subscribe.
- Go to Subscriptions, select The Coach App and cancel auto‑renewal at least 24 hours before the period ends.
- Note: deleting the app or account does not stop billing unless the subscription is cancelled in Google Play.
Cancel via Website / In‑app (web direct)
- If you purchased directly, open the Coach App and go to Profile → Support (Android) or Profile → Account Settings (iOS).
- Follow the in‑app Account or Support steps to cancel before the current billing period ends.
- If you cannot cancel in the app, contact support as shown in the app or on the provider site.
What happens when you cancel
Access after cancellation
When you cancel, your access usually continues until the end of the paid period you already paid for.
There is no immediate prorated access extension after cancellation; services typically stop once the period ends.
Renewal and billing
Turning off auto‑renewal prevents future charges but does not automatically refund past charges.
Make sure you cancel at least 24 hours before the renewal or trial end to avoid being charged for the next period.
Data and account
Canceling a subscription does not necessarily delete your account or personal data; check Account Settings or contact support for data removal.
Deleting the app from your device does not delete your account or stop billing; you must cancel the subscription via the store or in‑app settings.
Will I get a refund?
App Store and Google Play purchases
- Apple App Store purchases: request refunds directly from Apple under Apple’s refund policy.
- Google Play purchases: request refunds directly from Google under Google’s refund policy.
- The Coach App does not control App Store / Google Play refund decisions and cannot issue those refunds itself.
Web (direct) purchases and exceptions
- Web purchases made directly with the provider may be eligible for a refund at the provider’s discretion, subject to published policies.
- Refunds are generally not available after a subscription period ends, except as stated in the provider’s refund policy.
- Technical or results‑based exceptions: refunds may be possible within 30 days for technical issues that make use impossible, or if you see no results while following the plan (subject to conditions), per the provider’s Refund Policy.
The Coach App plans and pricing
Pricing availability
No specific public pricing was available in the reviewed policies and sources provided.
If you need exact prices, contact The Coach App support or check the in‑app purchase pages in the App Store or Google Play for your region.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Free trial | Trial | Contact for pricing |
| Subscription (monthly) | Monthly | Contact for pricing |
| Subscription (annual) | Annual | Contact for pricing |
Your consumer rights in South Africa
Key observations about provider policy
The provider’s published policies do not explicitly mention a South African statutory 14‑day cooling‑off right for online purchases.
The Refund Policy indicates direct web purchases are final unless technical issues or specified result conditions apply.
Practical guidance for South African consumers
If you believe you were wrongly charged, contact your payment provider or bank to enquire about chargeback or dispute processes.
Document all communications with The Coach App and the app store; keep receipts and timestamps to support any dispute.
Customer experiences
Positive feedback
- App Store and Google Play reviews show many 5‑star ratings praising usability, motivation and improvements in intimate and overall health.
- Aggregated reviews (example: The Coach App reviews page) and some Trustpilot listings report improved energy, stamina and comprehensive programs.
Negative feedback
- Some users report being charged after deleting the app or closing accounts and describe the cancellation steps as difficult or unclear.
- Complaints include refund refusals, perceived subscription 'traps', and dissatisfaction with supplements or results.
For a balanced view, read multiple user reviews and the provider’s published policies before subscribing.
Documentation checklist
What to gather before cancelling
- Order confirmation or receipt showing the subscription start date and billing account (Apple ID or Google account).
- Screenshots of subscription details in the App Store / Google Play or the app’s Account Settings page.
- Any correspondence with support, screenshots of error messages, and dates of attempted cancellations.
What to keep for disputes
- Bank or card statements showing charges and merchant descriptions.
- Proof of following any program requirements (if requesting a results‑based refund within the provider’s conditions).
Common mistakes
Assuming deleting the app cancels the subscription
Deleting the app from your device does not cancel subscriptions through Apple or Google.
Always check your App Store or Google Play subscription settings to confirm cancellation.
Waiting too long to cancel
Many charges occur because users miss the 24‑hour cutoff before the trial or renewal date.
Mark renewal dates and cancel at least 24 hours before to avoid unwanted charges.
Comparative recap
Quick comparison of cancellation routes
| Method | Cancellation | Refund source | Notes |
|---|---|---|---|
| App Store (Apple) | Turn off auto‑renewal in Apple ID subscriptions | Request refund from Apple | Must cancel ≥24 hours before period ends; deleting app does not cancel |
| Google Play | Cancel subscription in Google Play subscriptions | Request refund from Google | Must cancel ≥24 hours before period ends; deleting app does not cancel |
| Web (direct) | Cancel via Profile → Support or Account Settings in the app | Provider may refund at discretion; limited exceptions apply | Refunds generally not available after the period; technical/results exceptions within 30 days |
After cancelling
Verify cancellation
Check your App Store or Google Play subscription list to confirm the subscription status shows as cancelled or will not renew.
Keep a screenshot or confirmation email as proof of cancellation.
Need help or want to request a refund?
- Provider terms of service and cancellation details: The Coach App - Terms of Service
- Refund policy and results/technical exceptions: The Coach App - Refund Policy
- Read user feedback and reviews for context: The Coach App - Reviews
- Third‑party reviews on Trustpilot: Trustpilot - The Coach
Address
Provider contact address
PO Box 272, Bath Street, Glasgow, Scotland, G2 4JR.
Use the in‑app support or the addresses on official pages for formal correspondence if required.
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Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.