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Cancel TOUCHSTONE ESSENTIALS
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I hereby notify you of my decision to terminate the contract relating to the Touchstone Essentials service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Touchstone Essentials: Easy Method
What is Touchstone Essentials
Overview
Touchstone Essentials is a health and wellness company that sells supplements, detox products and starter kits, and operates direct-to-consumer sales with options for one-time purchases and subscription (AutoShip) fulfilment.
Main offerings
The company offers product packs and a distributor membership system with optional annual passes and recurring purchase requirements for active status. Subscriptions may include recurring shipments and reward points.
How to cancel Touchstone Essentials
Cancel AutoShip (Web dashboard)
- Sign in to your account on the company website dashboard (your AutoShip settings).
- Locate AutoShip or subscription settings and select Cancel.
- Cancel at least two business days before the next scheduled shipment to prevent that shipment.
- After cancelling on the dashboard you will receive an email confirmation - keep it for your records.
Cancel via App Store (iOS)
- If you subscribed through Apple, open Settings → your name → Subscriptions.
- Find the Touchstone subscription and select Cancel Subscription.
- Touchstone Essentials cannot cancel App Store subscriptions for you; Apple manages billing and cancellations.
Cancel via Google Play (Android)
- If you subscribed through Google Play, open the Google Play Store and go to Subscriptions.
- Select the subscription and choose Cancel.
- Touchstone Essentials does not handle Google Play cancellations directly.
What happens when you cancel
Account and access
Cancelling stops future AutoShip shipments and prevents future recurring charges after the cancellation takes effect.
Your account typically remains active for login and order history review unless you request account deletion.
Renewal and scheduling
AutoShip renewals stop after cancellation, provided you cancelled before the two-business-day cutoff for the next shipment.
App Store and Google Play subscriptions will cease according to those platforms' subscription cycles once you cancel through them.
Rewards and data
If you cancel AutoShip, Good Rewards points are lost immediately unless you restart the subscription within 14 days, in which case points may be reinstated.
Company retention of personal and order data follows its privacy terms; keep copies of cancellation confirmations for disputes.
Will I get a refund?
Standard refund policy
Touchstone Essentials offers a 30-day unconditional "empty-bottle" money-back guarantee on purchases, subject to conditions.
To request a refund you must contact support to obtain an RMA number and return-shipping instructions; refunds are issued to the original payment method.
Exceptions and deductions
- Refunds are conditional on returning empty bottles as instructed; shipping and handling costs are deducted from the refund.
- The policy references 30 days for returns; there is no explicit mention of a 14-day statutory right in the company policy language provided.
- If you cancelled AutoShip, reward points may be forfeited immediately unless you resume within 14 days.
Touchstone Essentials plans and pricing
Overview
The prices below are taken from available listings and approximate USD→ZAR conversions where indicated. Shipping, VAT and customs may not be included.
Notes on accuracy
Exchange rate approximations used in these figures were 1 USD ≈ ZAR 17.24 at the time of collection; actual checkout prices may vary with currency changes.
| Plan | Price | Period | Features | Source |
|---|---|---|---|---|
| Pure Body Extra Advanced Daily Cellular Zeolite Detox Pack (imported) | R 3 391 (excluding shipping & customs) | One-time purchase | Advanced daily cellular zeolite detox pack | Ubuy listing |
| Starter Pack (Detox Super Pack) | Approximately R 2 240 | One-time purchase | Entry-level starter kit for distributors | Touchstone Essentials starter kit pricing |
| Transform Pack | Approximately R 2 580 | One-time purchase | Mid-tier starter kit | Touchstone Essentials transform pack pricing |
| Advantage Pack | Approximately R 11 370 | One-time purchase | Premium starter kit with VBO pass included | Touchstone Essentials advantage pack pricing |
| VBO annual subscription | Approximately R 345 | Annual | Access pass required for active distributor status (waived with Advantage Pack) | Touchstone Essentials VBO pass pricing |
Your consumer rights in South Africa
Cooling-off and returns
Under the South African Consumer Protection Act (CPA) consumers generally have a cooling-off right for online purchases, typically a seven-day period to cancel and obtain a full refund.
For consumable products such as supplements, the right to return may be limited once products have been opened or used.
Disclosure and fair practice
Auto-renewing subscription terms must be clearly disclosed under the CPA. Clear notice of the two-business-day cancellation deadline helps meet fair-practice expectations.
Deducting return shipping or handling from refunds can raise compliance questions if not clearly disclosed at point of sale under CPA requirements.
Customer experiences
Positive feedback
Reviewers commonly praise product quality, careful packaging, quick delivery, and responsive customer service in many cases.
Users report perceived health benefits like improved energy or cognitive clarity and some long-term satisfaction with products.
Negative feedback
Complaints include unexplained order cancellations, long delivery delays, lost packages and poor tracking communication in some reports.
There are repeated reports of billing confusion, unexpected recurring charges, refund delays and dissatisfaction when products did not meet expectations.
Documentation checklist
What to collect
- Order number and order confirmation email.
- Account email or username and subscription ID (AutoShip ID if available).
- Next scheduled shipment date and screenshots of AutoShip settings.
- Photos of returned items and empty bottles (for the empty-bottle guarantee).
How to submit
- Contact support to request an RMA number before returning any product.
- Keep all shipping receipts and tracking numbers for returns and disputes.
- Keep copies of cancellation confirmation emails and any chat transcripts.
Common mistakes
Missing the cancellation window
Waiting until the day before a scheduled AutoShip often leads to an unwanted shipment because the company requires cancellation at least two business days before shipment.
Wrong cancellation channel
Many customers assume Touchstone can cancel Apple or Google subscriptions - these must be cancelled through Apple ID settings or Google Play subscriptions, respectively.
Returning items without an RMA
Sending returns without requesting an RMA can delay refunds or cause returns to be rejected. Always obtain and follow return instructions from support.
Comparative recap
Quick comparison
| Topic | Touchstone Essentials | South African Consumer Protection Act (CPA) |
|---|---|---|
| How to cancel | Cancel AutoShip in account dashboard; App Store via Apple ID; Google Play via Play Store. | Right to cancel online agreements within cooling-off period; seller must provide clear cancellation instructions. |
| Refund window | 30-day empty-bottle money-back guarantee (conditional). | Typically 7-day cooling-off for online purchases; may not apply to opened consumables. |
| Refund conditions | Return empty bottles with RMA; shipping and handling deducted from refund. | Refunds should be fair and disclosed; deducting costs may be restricted if not clearly disclosed. |
| AutoShip deadline | Must cancel at least two business days before next shipment. | Renewal terms must be transparent; deadlines should be clearly communicated to consumers. |
| App/Play subscriptions | Cancelled through Apple or Google Play - company cannot cancel these on your behalf. | Platform-managed subscriptions are outside seller control; consumers must use platform controls. |
After cancelling
Immediate follow-up
Save the cancellation confirmation email or screenshot. Verify that future charges have stopped and that no further shipments are scheduled.
If you expect a refund, request an RMA and follow the return instructions exactly to avoid delays or deductions.
If issues remain
If a refund or cancellation is disputed, contact your payment provider or card issuer to enquire about charge disputes or reversals.
Keep all documentation and consider contacting South African consumer authorities if you believe your CPA rights have been breached.
Address
Headquarters mailing address
Touchstone Life Essentials, Inc., P.O. Box 33685, Raleigh, North Carolina 27636, United States.
Returns and regional notes
The company provides additional return addresses for international/US and UK contexts in its support instructions; request the correct address when you obtain your RMA.