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Cancellation service #1 in South Africa
Cancellation Viviscal: Easy Method
What is Viviscal
Product overview
Viviscal is a dietary hair-growth supplement formulated with marine proteins, vitamins and minerals to support thicker, healthier hair.
How it is sold
Viviscal is sold online through its website and through third-party retailers in some regions. Subscriptions and direct purchases are managed via the Viviscal web platform.
How to cancel Viviscal
Cancel via the website
- Go to Viviscal's site and log into your customer account.
- Open subscription or account settings and select the subscription you want to cancel.
- Follow the on-screen prompts to cancel. You must cancel at least one full calendar day before the next shipping date or cancellation will take effect the following month.
- Refer to the cancellation steps summarized by third-party guidance if you need extra tips: joinchargeback: How to cancel Viviscal.
Cancel by phone
- Call Viviscal customer service at 1-888-444-0973 and request cancellation of your subscription.
- Provide account details (order number or account email) and confirm the cancellation timing.
- The same timing rule applies: cancel at least one full calendar day before the next shipment to avoid the next cycle being charged.
App-store and Google Play subscriptions
There are no South Africa - specific App Store or Google Play cancellation instructions for Viviscal in the verified sources.
Viviscal subscriptions are managed via its website or by phone rather than through mobile app stores for the regions covered in the sources.
What happens when you cancel
Future shipments and billing
Cancelling stops future subscription shipments. If you miss the cancellation deadline (less than one full calendar day before shipment) the cancellation will take effect the following month.
Account and data retention
Your Viviscal account typically remains active for order history and support purposes. The company may retain customer data according to its policies.
Will I get a refund?
Viviscal return/refund policy
- Viviscal accepts returns for unused product within 30 days of purchase if you obtain a return authorization code; shipping and handling are excluded from refunds. See Viviscal's policy: Shipping & Returns.
- Returns are processed within 10 - 14 business days after delivery to Viviscal.
- Refunds appear on your original payment method in approximately 5 - 7 business days after processing.
Limits and legal notes
Viviscal’s 30-day return/refund window appears to be a company policy. There is no evidence in the verified sources of a statutory 14-day cooling-off right specifically stated by Viviscal for South Africa.
If you believe you have additional rights under South African consumer law, you may raise this with Viviscal, but their publicly stated policy is the 30-day company policy above.
Viviscal plans and pricing
Pricing availability
No official South Africa pricing or plan amounts were found in the verified sources.
How to obtain current pricing
Contact Viviscal via the website or customer service for up-to-date pricing and subscription details.
| Plan | Period | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Statutory rights overview
South African consumers have protections under the Consumer Protection Act (CPA) such as rights against unfair terms and defective goods.
Viviscal policy vs law
Viviscal’s publicly stated return policy is a 30-day company policy. The verified sources do not cite South African statutory refund specifics or confirm compliance details with the CPA.
If you consider a policy term unfair or you were misled, you may seek advice or lodge a complaint under South African consumer channels in addition to contacting Viviscal.
Customer experiences
Positive feedback
- Some South African buyers report visible improvements such as thicker hair, faster growth and stronger nails. Example listings and reviews noted these outcomes: Ubuy South Africa product listing.
- Regionally relevant reviews (Australian platform) described reduced shedding and improved hair condition within a couple of months in some cases: ProductReview.com.au listing.
Negative feedback
- Some users reported concerns about short expiry dates on products and questioned effectiveness if not used consistently; see critical notes on product listings: Ubuy South Africa listing.
- There are also reports (from various online forums) of side effects such as breakouts or transient increased shedding, and some users reported difficulty cancelling subscriptions; these reports are mixed and individual experiences vary.
Documentation checklist
Before you call or submit a cancellation
- Order number or subscription reference.
- Account email and full name used on the order.
- Next scheduled shipment date (to check cancellation deadline).
If requesting a return or refund
- Return authorization code (must be obtained from Viviscal).
- Proof of purchase (order confirmation or receipt).
- Photos of the product and packaging if claiming defects or early expiry.
Common mistakes
Missing the cancellation deadline
A frequent mistake is cancelling too close to the next shipment date. Viviscal requires cancellation at least one full calendar day before the next shipping date or the cancellation will apply the following month.
Expecting statutory cooling-off that isn’t stated
Some customers expect a 14-day statutory refund window; Viviscal’s policy reflects a 30-day company return window in the verified sources, and their pages do not document a 14-day South African legal right.
Failing to get a return authorization code
For refunds of unused product within 30 days you must obtain a return authorization code. Sending items back without authorization can delay or void the refund.
Comparative recap
Quick comparison of options
| Feature | Website cancellation | Phone cancellation |
|---|---|---|
| How to do it | Log into your account and cancel in subscription settings. | Call customer service at 1-888-444-0973 and request cancellation. |
| Timing rule | Must cancel ≥ 1 full calendar day before next shipment or it applies next month. | Same timing rule applies when cancelling by phone. |
| Refunds | Eligible returns within 30 days with authorization (excl. shipping & handling). | Phone cancellation does not change return rules; returns still require authorization. |
Where to find help
For step-by-step web cancellation guidance see the joinchargeback summary and Viviscal’s own shipping & returns page linked below.
After cancelling
Next steps to monitor
- Check your account for a confirmation email or cancellation message.
- Monitor your bank or card statement to ensure no further subscription charges occur after the effective cancellation date.
If you have problems
- If cancellation fails or you are charged incorrectly, contact Viviscal customer service at the phone number above and keep your documentation ready.
- Useful links: Viviscal Shipping & Returns - viviscal.com Shipping & Returns; Cancellation guide - joinchargeback.
Address
South Africa office
No South Africa office or local address for Viviscal was found in the verified sources.
How to contact Viviscal
Use Viviscal’s website for account management and returns: Viviscal Shipping & Returns.
For phone support use the customer service number listed in the verified sources: 1-888-444-0973.
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.