Cancellation Viviscal: Easy Method

What is Viviscal

Product overview

Viviscal is a branded nutritional supplement line formulated to support hair growth and thickness using vitamins, minerals and a marine complex.

How it is sold

The product is sold online (including subscription options), via app stores when purchased through mobile platforms, and through local Singapore retailers and clinics.

How to cancel Viviscal

Cancel on viviscal.com (web)

• Sign in to your account at Viviscal and go to subscription settings to cancel.
• Or contact Consumer Relations by phone as noted in Viviscal terms; cancellations must be submitted at least one full calendar day before the next shipment to avoid being charged for that shipment.
• See Viviscal terms for full instructions: viviscal.com/terms.

Cancel via App Store or Google Play

• Subscriptions purchased through Apple or Google must be cancelled in your App Store or Google Play subscription settings.
• These subscriptions cannot be cancelled from Viviscal’s website; open your device store app to manage them.

Cancel with local Singapore retailers or clinics

• If purchased from a Singapore store or clinic, follow the retailer’s local return/cancellation policy and contact them directly.
• Local stores often have short windows and specific conditions (for example: credit only, unopened items). Check your receipt or the retailer’s store page.

What happens when you cancel

Subscription access and shipments

When you cancel a Viviscal subscription, future scheduled shipments are stopped after the current billing cycle ends.

If cancellation is made too late (after the one full calendar day cutoff for web orders), the cancellation typically takes effect the next cycle.

Account and personal data

Your Viviscal account remains accessible for order history and records unless you request account deletion.

Data retention and privacy follow Viviscal’s terms and privacy policy; check the website for details.

Will I get a refund?

Viviscal.com (U.S. site) refund policy

Viviscal.com offers a 30-day money-back guarantee for purchases on the U.S. site: return the unused portion within 30 days of purchase for a full refund of the purchase price (shipping/handling excluded).

Returns require an RMA code and refund processing can take 10 - 14 business days after receipt, plus 5 - 7 business days to appear on your payment method. See Viviscal terms: viviscal.com/pages/terms-of-services.

Local Singapore retailers and clinics

• Local stores often offer store credit (not cash refunds) and usually require the item to be unopened and returned within a short window (examples: 3 days for some retailers).
• Check the specific retailer or clinic policy where you purchased; terms vary by seller.

Viviscal plans and pricing

Overview of available SKUs in Singapore

The following prices and SKUs were sourced from Singapore-based retailers and reflect one-time purchase pricing as of early 2026.

Price table

Your consumer rights in Singapore

Statutory protections

Singapore’s Consumer Protection (Fair Trading) Act provides protections for consumers, but it does not automatically grant a general 14-day refund right for online purchases or supplements.

How this applies to Viviscal purchases

• For purchases directly from viviscal.com (U.S. site), the advertised 30-day refund policy on that site applies.
• For local Singapore purchases, you are subject to the retailer or clinic’s own return policy (many local sellers offer credit only and short return windows).

Customer experiences

Positive reports

Some users report improved hair thickness and regrowth after several months of consistent use.

There are anecdotal cases of recovery from specific conditions such as telogen effluvium with medical supervision.

Negative reports

Common negatives include difficulty cancelling subscriptions and inconsistent refund or cancellation confirmations.

Some users report side effects like breakouts or increased shedding, and others felt benefits were temporary or insufficient.

Documentation checklist

What to prepare for cancelling online

• Account email and password used to place the subscription order.
• Order number or subscription ID from your confirmation email.

What to prepare for returns or refunds

• Proof of purchase (receipt or order confirmation).
• For viviscal.com returns: request and keep the RMA code as required by the U.S. site’s return policy.
• Photos of unopened product packaging if returning to a local retailer that requires proof.

Common mistakes

Missing the cancellation cutoff

A common error is cancelling too late; Viviscal requires cancellation at least one full calendar day before the next shipment to avoid being charged.

If you cancel after that cutoff, the cancellation often takes effect in the next billing cycle and you may still be charged once more.

Using the wrong channel to cancel

Another frequent mistake is attempting to cancel an App Store/Google Play subscription via the Viviscal website. Purchases through Apple or Google must be cancelled in the respective store.

Also, returning to a local retailer expecting a cash refund when the store only offers credit will cause dissatisfaction; check the retailer’s policy first.

Comparative recap

Quick comparison

The table below summarises key differences between cancelling via the website, app stores, and local Singapore retailers.

Comparison table

After cancelling

What to expect next

Confirm cancellation via email or on-screen confirmation and keep that record for 60 days in case of disputes.

If you were charged after cancelling, contact Viviscal Consumer Relations with your order number and cancellation confirmation.

Helpful links

• Viviscal general terms: https://www.viviscal.com/terms
• Viviscal returns and service terms: https://www.viviscal.com/pages/terms-of-services
• Singapore retailer example (Siena Health product page): https://www.sienahealth.com/product/viviscal-pro

Address

Viviscal / Consumer Relations (mailing)

Consumer Relations, Church and Dwight Co., Inc.

469 N. Harrison St., Princeton, NJ 08540, United States

Local seller contact

For purchases made in Singapore, contact the retailer or clinic where you bought the product; their address and contact details will appear on your receipt.