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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Welltory service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Welltory: Easy Method
What is Welltory
Overview
Welltory is a health and wellness app that measures heart rate variability to track stress, energy and recovery. It provides personalized insights, coaching tools and monitoring features to help users improve wellbeing.
How it’s offered
Welltory subscriptions are sold inside the app via Apple App Store and Google Play, and directly through the Welltory website or with promo codes. Purchase method determines how you manage billing and refunds.
How to cancel Welltory
Cancel if you bought via App Store
- Open your Apple ID settings on your iPhone, iPad or Mac and go to Subscriptions to cancel the Welltory subscription.
- If you cannot cancel there, contact Apple Support for assistance - Apple controls App Store refunds and cancellations.
Cancel if you bought via Google Play or website
- Google Play: open Google Play → Subscriptions and cancel the Welltory subscription to stop auto-renewal.
- Welltory website / promo code: log in at welltory.com or open the app → Account → Subscription, then use the Cancel button in the subscription section.
What happens when you cancel
Access after cancellation
Cancelling stops future auto-renewal but does not cut off access immediately. You keep premium access until the end of the current paid period.
Data and account status
Your account and historical data remain available unless you explicitly request deletion. Deleting data is a separate action from cancelling the subscription.
Will I get a refund?
Welltory refund windows
- Request a refund within 14 days of your first subscription payment for eligible refunds.
- For renewals, ask for a refund within 48 hours of the charge; full refunds apply only to annual subscriptions in many cases.
Store-specific refunds
If you purchased through the App Store, Apple handles refunds and you must contact Apple Support directly. For Google Play purchases, Google’s refund process applies.
When purchased via the Welltory website or with promo codes, follow the instructions in the subscription help article or contact Welltory support as described in their help page.
For official details see the help article: Welltory subscription, refunds and data.
Welltory plans and pricing
Pricing summary
The table below lists in-app prices available in South Africa as shown in App Store listings (late‑2025). Use it to verify which plan you purchased before cancelling or requesting a refund.
Notes on prices
Prices may change over time and differ by purchase method (App Store, Google Play, website). Always check your receipt or the app store listing for the exact charged amount.
| Plan | Price | Period | Features |
|---|---|---|---|
| AI health coach for 365 days | R1,779.99 | Annual | AI health coach access for one year |
| 1‑month Blood Pressure & Stress | R209.99 | Monthly | Blood Pressure & Stress monitoring for one month |
| 12‑month Heart Rate Health Monitor | R1,529.99 | Annual | Heart Rate Health Monitor for one year |
| Heart rate monitor & self help | R209.99 | Monthly | Heart rate monitor and self‑help content for one month |
| 1‑Year Premium | R1,799.99 | Annual | Full Premium access for one year |
| Welltory Premium (1 year) | R2,249.99 | Annual | Premium access with possibly additional/updated benefits |
| Lifetime Premium | R5,999.99 | Lifetime | One‑time payment for lifetime Premium access |
Your consumer rights in South Africa
Statutory protections
Under the South African Consumer Protection Act, consumers have the right to return defective or substandard services and to receive a remedy, which can include a full refund where appropriate.
Auto‑renewals and fair practice
- Automatic renewals should be clearly disclosed and require consent; surprise renewals may be considered an unfair business practice.
- Contractual refund windows (e.g. 14 days or 48 hours) do not remove your statutory rights to a fair remedy when services are inadequate or misrepresented.
Dispute options
If you cannot resolve a billing or cancellation dispute, you may lodge a complaint with the relevant South African consumer authority or request a chargeback from your bank/card issuer when the provider is unresponsive.
Customer experiences
Positive feedback
- Many users report that Welltory is motivating and helpful for tracking sleep, stress and energy levels.
- Some users praised customer support when technical issues were resolved.
Negative feedback
- Complaints include unexpected renewals, difficulty cancelling and billing confusion despite cancellation attempts.
- Other issues noted are inconsistent readings, accidental subscription choices (e.g., annual vs monthly) and frustrating refund or cancellation processes.
Public reviews and experiences can be viewed at Trustpilot: Welltory on Trustpilot.
Documentation checklist
What to gather before contacting support
- Purchase receipt or order confirmation showing the date, amount and purchase method.
- Screenshot of subscription page in the app or store subscription listing that shows the plan and renewal date.
- Transaction ID from your bank, Apple or Google payment history.
Additional useful items
- Copies of any cancellation attempts and support messages or case numbers.
- Your Welltory account email and device details (iOS/Android).
Common mistakes
Accidental plan selection
Users sometimes choose an annual plan by mistake when they intend to buy a monthly subscription. Double‑check the plan name and price before confirming.
Cancelling in the wrong place
Attempting to cancel inside the Welltory app when the purchase was made via the App Store or Google Play will not stop store billing. Cancel in the store used to buy the subscription.
Expecting immediate refund or access removal
Cancelling usually stops future billing but does not trigger an immediate refund or immediate loss of access. Access typically remains until the paid period ends.
Comparative recap
At‑a‑glance comparison
The table below compares cancellation, refund and support responsibilities by purchase channel to help you choose the correct next step.
How to use this table
Find the channel you used to subscribe, then follow the listed cancellation and refund path. Keep receipts and timestamps for any dispute.
| Feature | App Store | Google Play | Website / Promo Code |
|---|---|---|---|
| How to cancel | Cancel via Apple ID Subscriptions (Apple manages billing) | Cancel via Google Play → Subscriptions | Log in at welltory.com or app → Account → Subscription → Cancel |
| Who handles refunds | Apple handles refunds (contact Apple Support) | Google handles refunds (via Google Play process) | Welltory handles refunds for website purchases per their policy |
| Access after cancel | Access remains until end of paid period | Access remains until end of paid period | Access remains until end of paid period |
| Typical refund windows | 14 days for first payment; 48 hours for renewals (see help article) | 14 days for first payment; 48 hours for renewals (see help article) | 14 days for first payment; 48 hours for renewals (see help article) |
After cancelling
Immediate steps
- Keep receipts, screenshots and any cancellation confirmations for at least 60 days.
- Confirm that auto‑renew is disabled in the store or account where you cancelled.
Helpful links and follow up
Refer to the official Welltory help article for cancellation, refunds and data deletion: Welltory subscription and refunds.
For user reports and experiences, see community reviews: Welltory on Trustpilot.
Address
Headquarters
Welltory Inc., 541 Jefferson Avenue, Suite 100, Redwood City, CA 94063, USA.
Contact notes
This physical address is the corporate office location. For billing, refunds and account actions, use the in‑app account controls or the official help page linked above.