Cancellation Viasat: Easy Method

What is Viasat

Overview

Viasat is a satellite internet provider offering broadband service to residential and business customers, primarily where terrestrial options are limited.

Services include data plans, satellite dish hardware and often a fixed-term contract. In some markets Viasat-branded service is delivered through local partners.

In South Africa (Vox-branded delivery)

In South Africa Viasat services commonly appear under the Vox brand (Eutelsat or YahClick satellite platforms).

Local billing, offers and support are typically managed by the regional partner rather than directly by Viasat in the USA.

How to cancel Viasat

Primary cancellation methods

• By phone: Call customer care and request account termination; phone is the primary channel for cancellations.
• Written notice: Some contracts require written notice or a mailed cancellation letter in addition to the phone call.

Step-by-step cancellation guide

• Locate your account number and contract details on your invoice or welcome pack.
• Call the customer-care number shown on your bill and request cancellation; ask for a cancellation reference number.
• If your contract requires written notice, prepare a dated letter including account details and send it to the address on your contract.
• Return any leased equipment promptly (see equipment return section) and keep proof of postage/tracking.
• Follow up until you receive written confirmation of termination and a final bill.

What happens when you cancel

Service access and billing

Cancellations generally require around 30 days’ notice; your service may continue through the notice period and you can be billed for the full month.

Viasat’s policy typically does not prorate monthly fees for mid-cycle cancellations.

Equipment return and charges

Returned equipment is required to avoid equipment or replacement charges; you should return items within about 30 days of cancellation where instructed.

Keep shipping receipts; failure to return hardware on time can result in additional charges.

Will I get a refund?

Refund policy

No prorated refunds are usually provided for partial billing periods; you remain responsible for the full billing cycle during which you cancelled.

Fixed-term contracts may carry an early termination fee (ETF) rather than a refund for unused days.

Exceptions and processing

• ETF: Typical ETFs reported are around US$15 per remaining month on fixed-term contracts; alternatives (no-long-term contract) may require an upfront fee (reported examples ~US$300).
• Returned equipment or credit balances may be refunded after processing, commonly within 2 - 4 weeks.
• Special circumstances (for example documented disaster) may allow an ETF waiver - contact customer care with proof.

Sources summarising these points: Viasat refund policy summary.

Viasat plans and pricing

Available Vox (Viasat-related) plans

The following Vox-branded plans (Eutelsat / YahClick) and prices in ZAR have been reported for South Africa. These are monthly charges on a 24-month term as shown.

Pricing notes

Reported prices are tied to 24-month terms. Viasat-branded pricing in ZAR is typically shown under the Vox/Eutelsat/YahClick brand in South Africa.

Always confirm current pricing and contract length with the reseller before signing.

Get an exact quote

Request a written quote that includes installation, equipment, monthly fees, any ETF and taxes.

Keep the quote as part of your contract records in case of future disputes.

Your consumer rights in South Africa

Contract and cancellation rights

Viasat’s standard terms typically require 30 days’ notice and do not prorate monthly fees for partial periods.

Fixed-term agreements may impose early termination fees as set out in the contract.

Local consumer protection

South African consumer-protection laws may offer additional rights that could affect refunds or cancellation procedures.

If you believe the supplier breached consumer law, keep documentation and consider contacting the National Consumer Commission or a local consumer-rights advisor.

Customer experiences

Positive feedback

Some rural customers appreciate satellite internet for providing connectivity where terrestrial alternatives are limited.

Those in remote areas often cite service availability as the key benefit.

Common complaints

Frequent issues reported include slow speeds during peak times, buffering and performance affected by weather.

Cancellation-related complaints include long hold times, billing after cancellation, inconsistent follow-through and surprise equipment charges. See customer reviews for examples: Trustpilot.

Documentation checklist

Before you cancel

• Account number and full name on the account
• Copy of your contract or invoice showing terms and notice requirements
• Proof of purchase or hardware serial numbers

After you cancel

• Written confirmation or cancellation reference number from customer care
• Proof of equipment return (tracking number, signed receipt)
• Final bill and any refund confirmation

Common mistakes

Assuming automatic refunds

Many customers mistakenly expect prorated refunds when cancelling mid-cycle. Viasat’s policy typically does not prorate monthly fees.

Always confirm refund rules before cancelling to avoid surprise charges.

Failing to get confirmation or return equipment

Not obtaining written cancellation confirmation or not returning equipment on time are frequent causes of ongoing billing or equipment charges.

Get a reference number, keep receipts and follow up until the account is closed and cleared.

Comparative recap

At a glance

Quick decision guide

If you need connectivity in a remote area and accept possible variability in speeds, Viasat/Vox can be a practical choice.

If you prioritise predictable speed, lower latency or simpler cancellation processes, compare terrestrial or fixed-wireless options first.

After cancelling

Next steps to confirm closure

• Obtain and save written confirmation or a cancellation reference number from customer care.
• Return equipment promptly and retain tracking or signed return receipts.
• Check subsequent bank statements or invoices to ensure billing stops.

Where to get further help

For summaries of cancellation and refund practices see the third-party guidance pages linked below.

Useful references: Cancellation guidance and Refund policy summary.

Address

For written cancellations

Use the formal corporate address for written notices if your contract requires mailed cancellation:

Viasat, Inc., 6155 El Camino Real, Carlsbad, CA 92009, USA

Customer care and follow-up

Also contact the local Vox reseller or check your invoice for the regional customer-care phone number and return instructions.

Keep all correspondence, receipts and any confirmation numbers in case you need to escalate or dispute charges later.