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Cancel EPIDEMIC SOUND
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Epidemic Sound service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Epidemic Sound: Easy Method
What is Epidemic Sound
Service overview
Epidemic Sound is a subscription-based music and sound effects service for creators, businesses and media professionals.
The service provides access to a library of royalty-free music that can be used on platforms like YouTube under the terms of the subscription.
Who uses it
Typical users include YouTubers, podcasters, social media creators and small production teams who need cleared music without per-track licensing.
Epidemic Sound operates globally from its Stockholm headquarters and offers online account management and support resources.
How to cancel Epidemic Sound
Cancel via the Epidemic Sound website (recommended)
- Log in to your account at the Epidemic Sound website.
- Go to Account → Subscriptions → Manage Subscription → Cancel Subscription.
- Follow the on-screen prompts to confirm cancellation; you will retain access until the end of the billing cycle.
If you subscribed through Apple or Google
- Subscriptions bought via the Apple App Store must be cancelled in your Apple ID subscription settings (not in the Epidemic Sound app).
- Subscriptions bought via Google Play must be cancelled in Google Play’s subscription settings (not in the Epidemic Sound app).
- See Epidemic Sound help for details on account and app management: Manage My Account in App.
What happens when you cancel
Access and billing
Your access to the Epidemic Sound library continues until the end of the current billing period after you cancel.
The subscription will not renew after the billing cycle ends, provided the cancellation was completed successfully.
Content and licensing after cancellation
Content published while your subscription was active remains covered and may be monetised according to Epidemic Sound’s terms.
New content published after your subscription ends may be subject to copyright claims if you no longer hold a valid licence.
Will I get a refund?
Standard refund policy
Payments already made are generally non-refundable as a matter of policy because users had access to the catalog during the paid period.
There is no automatic 14-day cooling-off entitlement under Epidemic Sound’s standard terms.
Exceptions and discretionary refunds
- Epidemic Sound may, at its discretion, issue refunds in exceptional cases (for example, unintended annual renewals), but these are not guaranteed.
- If you purchased through Apple or Google, refund requests and entitlements are handled by Apple/Google under their policies, not directly by Epidemic Sound.
Epidemic Sound plans and pricing
Pricing summary
Public pricing in ZAR is not consistently listed on official global pages; local promotional rates may have been offered.
If you need current South African pricing, check your account or contact Epidemic Sound support via the official help pages.
Known example plan (may be promotional)
| Plan | Price | 期間 | Features | Notes |
|---|---|---|---|---|
| Introductory South Africa rate (circa launch) | R200.00 | 月額 | Access to full library for creators with under 500k YouTube views | Promotional - may no longer apply; official site lists USD/EUR/GBP/SEK pricing |
Your consumer rights in South Africa
Cooling-off and refunds
Epidemic Sound’s published terms do not create a statutory 14-day cooling-off or automatic refund right for subscriptions.
Any refund is discretionary according to their policy; do not rely on an automatic refund entitlement.
Purchases via app stores
If you subscribed through Apple or Google, your consumer remedies for refunds or billing disputes are governed by Apple/Google policies.
Contact the relevant platform (Apple ID support or Google Play) for refunds or billing reversals when purchases were made through those stores.
Customer experiences
Positive experiences
- Many reviewers praise Epidemic Sound’s support for quick resolution of accidental renewals and account issues.
- Users often cite the library, UI and responsive support as strong points.
Negative experiences
- Some users report unexpected charges or difficulty cancelling when subscriptions were managed through app stores or due to confusion over where to cancel.
- There are occasional reports of denied refunds or billing disputes that required escalation to platform support.
Documentation checklist
What to collect before cancelling
- Account email and username used for the Epidemic Sound account.
- Proof of purchase (receipt, transaction ID or bank/credit card statement).
What to have for a refund or dispute
- Screenshots of subscription settings, cancellation confirmations or unsuccessful cancellation attempts.
- Correspondence with support and any case/reference numbers provided.
Common mistakes
Attempting to cancel in the mobile app
Many users try to cancel inside the Epidemic Sound mobile app where subscription cancellation is not available.
Always cancel via the web account or, if purchased via Apple/Google, use the respective store subscription settings.
Assuming an automatic refund or entitlement
Assuming you will receive a 14-day cooling-off refund can lead to disappointment; refunds are not guaranteed.
For platform purchases, delays or denials may occur if you do not follow Apple/Google refund procedures.
Comparative recap
At-a-glance comparison
| Option | How to cancel | Refund likelihood | 期間 |
|---|---|---|---|
| Direct web subscription | Log in → Account → Subscriptions → Manage Subscription → Cancel Subscription | Refunds generally not provided; discretionary in exceptional cases | 月額 |
| Apple App Store subscription | Cancel in Apple ID subscription settings (App Store) | Refunds handled by Apple under Apple policies | 月額 |
| Google Play subscription | Cancel in Google Play → Subscriptions | Refunds handled by Google under Play Store policies | 月額 |
After cancelling
Confirm cancellation and keep records
Save any cancellation confirmation emails or screenshots showing the subscription end date.
Monitor your card or payment method for any unexpected charges after the billing cycle ends.
Helpful official links
Address
Company registered address
Epidemic Sound AB
Västgötagatan 2, 118 27 Stockholm, Sweden
Support and contact
For account actions and support, use the Epidemic Sound help centre linked above.
If you require billing dispute assistance for purchases through Apple/Google, contact those platforms directly.