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Cancel JOOX
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Joox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Joox: Easy Method
What is Joox
Service overview
Joox is a music-streaming service that offers an extensive library of songs, playlists and podcasts with free ad-supported access and optional VIP subscription tiers for ad-free listening and offline downloads.
Availability in South Africa
Joox previously operated in South Africa but the service status has changed; some users report the service has been shut down locally while subscription billing issues have persisted for some accounts.
How to cancel Joox
Cancel via iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then select Subscriptions.
- Find JOOX VIP and tap Cancel Subscription.
- Follow prompts to confirm cancellation.
- Source guide: AppCutter - cancel via App Store.
Cancel via Android (Google Play)
- Open the Google Play Store app on your Android device.
- Tap Menu, then Subscriptions.
- Select JOOX Music and tap Cancel Subscription.
- Confirm the cancellation in the Play Store flow.
- Source guide: AppCutter - cancel via Google Play.
Cancel via Web or direct billing
- Log into your JOOX account on the web or in the app and go to Billing / Subscription / Settings to cancel.
- If the web/app option is unavailable, send written notice (email or registered mail) to the support address provided by Joox.
- Reference for direct-billing options: AppCutter - web/direct billing.
What happens when you cancel
Access after cancellation
Cancelling a prepaid VIP subscription typically stops future automatic renewals but does not always provide a pro rata refund.
You should normally retain VIP access until the end of the current paid period; after that, your account reverts to the free, ad-supported tier.
Data and account effects
Cancelling does not necessarily delete your account or listening history; it usually only affects billing and VIP privileges.
If you wish to remove personal data, contact support and request account deletion in writing.
Will I get a refund?
Joox refund policy
JOOX’s published terms do not specify a 14-day automatic “right to cancel” or guaranteed refunds for VIP subscriptions.
VIP subscriptions are billed prepaid; cancellation generally stops renewal but refunds are not guaranteed under JOOX terms.
Exceptions and dispute options
- If the service is unoperable in your region (for example, reported shutdown in South Africa) you can dispute charges with your payment provider or bank.
- Keep documentation and contact support to request a refund, but note Joox’s terms do not commit to refunds.
- Reference: JOOX User Agreement and JOOX Terms.
Joox plans and pricing
Current standard plans
Standard Joox VIP pricing in South Africa (as reported) is shown below.
Pricing notes
Promotional offers (e.g., bank discounts or bundled access) may vary and are typically time-limited.
| Plan | 期間 | Price | Features |
|---|---|---|---|
| VIP Weekly | 週額 | R29.99 | Ad-free listening, offline downloads |
| VIP Monthly | 月額 | R59.99 | Ad-free listening, offline downloads |
Your consumer rights in South Africa
Cooling-off and statutory rights
South African consumer law provides certain cooling-off and consumer-protection measures, but these vary by contract type and how the sale was concluded.
JOOX’s subscription terms do not explicitly provide a 7 - or 14 - day refund guarantee for VIP subscriptions.
Practical steps to enforce rights
- If you are being charged for a service no longer available locally, contact your bank/card issuer to dispute recurring charges.
- Collect evidence (receipts, screenshots, correspondence) before lodging disputes with payment providers or consumer bodies.
- News reference about local service status: MyBroadband article on Joox shutdown.
Customer experiences
Positive reports
- Some users successfully cancelled via App Store or Google Play and stopped further charges.
- Occasional reports of prompt support responses when users contact the correct channel.
Negative reports
- Recurring complaints that Joox is no longer supported in South Africa but billing continues.
- Instances where users could not cancel because the app/service was unavailable yet deductions persisted.
Documentation checklist
Essential documents to collect
- Subscription receipts or payment confirmations showing recurring charges.
- Screenshots of subscription settings in the App Store / Google Play / Joox web account.
- Copies of any emails or messages exchanged with Joox support (dates and content).
Additional helpful items
- Bank or card statements showing the debits.
- Proof that the service is unavailable in your region (news articles or app-store listing screenshots).
Common mistakes
Relying only on the app
Example: Users assume deleting the Joox app cancels the subscription. Deleting the app does not stop billing; you must cancel in the store or account settings.
Always verify cancellation in your App Store / Google Play subscriptions or Joox billing settings.
Not keeping evidence
Example: Users who cannot provide proof of charges or cancellation requests have weaker disputes with banks or Joox support.
Keep all receipts, screenshots and correspondence to support refund or chargeback claims.
Comparative recap
Quick comparison
The table below highlights key differences between the common Joox VIP billing options.
How to choose
Choose weekly if you prefer short-term commitments or want to test the service. Choose monthly for lower cost per week and longer access between payments.
| Feature | VIP Weekly | VIP Monthly |
|---|---|---|
| Price | R29.99 / week | R59.99 / month |
| Cost efficiency | Higher cost per week | Lower cost per week |
| Best for | Short-term use or trial | Regular listeners seeking value |
After cancelling
Verify cancellation
- Check your App Store / Google Play Subscriptions or Joox account billing settings for a cancellation confirmation.
- Monitor your next bank/card statement to confirm no further charges appear.
Where to get help
- Joox user agreement and billing terms: JOOX User Agreement.
- JOOX published terms and announcements: JOOX Terms & Announcements.
- Step-by-step cancellation guide references: AppCutter cancellation guide.
- Context about service shutdown: MyBroadband - Joox shutdown.
Address
Postal / corporate address
Tencent Africa, Multichoice Technology, 141 Bram Fischer Drive, Ferndale, Randburg, 2194, South Africa
Support contact (general)
If you need to send written notice or follow up by post, use the postal address above and include account details, dates of charges, and supporting documents.