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Cancel SNAPMUSE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Snapmuse service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Snapmuse: Simple Process
What is Snapmuse
Service overview
Snapmuse is a music library subscription service that provides access to tracks and sound effects for creators, with licensing that supports monetisation on platforms such as YouTube and Instagram.
The service offers tiered plans (Standard and Commercial) and operates under a subscription agreement that defines cancellation and refund rules.
Key characteristics
Access is delivered digitally through the Snapmuse website and account portal, and subscriptions auto-renew unless cancelled according to the stated notice periods.
Snapmuse publishes its subscription terms and help articles on its official site; the agreement governs billing, cancellations and refunds.
How to cancel Snapmuse
Cancel annual subscriptions
- Send an email to hello@snapmuse.com at least 2 days before your annual invoice date to prevent renewal.
- Include your account email, plan name, and the invoice or subscription ID (if available) in the message.
- Reference the subscription agreement sections 11.3 - 11.4 when you request cancellation for clarity.
Cancel monthly subscriptions
- Send an email to hello@snapmuse.com at least 2 days before the monthly billing date to stop the next charge.
- State your account email and ask for written confirmation of cancellation.
- If you prefer, check your account interface for any in‑app cancellation option and follow its confirmation steps.
Confirmation and follow-up
- Keep copies of your sent email and any reply from Snapmuse as proof of the cancellation request.
- If you do not receive confirmation within a few days, resend the request and monitor your bank or card for any additional charges.
What happens when you cancel
Access after cancellation
After you cancel, access continues until the end of the current paid period or subscription expiry date.
For annual plans, cancelling before renewal prevents the next year’s charge but does not cut short the paid year.
Renewals and liability
If you miss the cancellation window and the subscription renews, you remain responsible for that renewal charge under Snapmuse’s terms.
Requests to cancel after a renewal do not reverse charges automatically; access will still run until expiry after you submit a cancellation.
Account data and licences
Licences granted during the active subscription generally remain subject to Snapmuse’s terms; check the subscription agreement for post‑expiry licence details.
Keep records of any downloaded content and licence confirmations if you plan to rely on them after cancellation.
Will I get a refund?
General refund policy
Snapshot of the policy: subscription fees are generally non‑refundable except where the agreement or help pages expressly allow a refund.
Standard subscriptions do not offer refunds except as specifically stated in the subscription agreement.
Exceptions and special cases
- Lifetime membership: refundable within 14 days of purchase provided none of the downloaded tracks have been published; request a refund via hello@snapmuse.com. Official lifetime refund info
- EU consumers: the agreement allows termination within 14 days if no downloads occurred and requires refund of the subscription fee within 10 days in those circumstances.
Practical steps if you seek a refund
- Email hello@snapmuse.com with purchase details, reason, and any supporting evidence (e.g., proof you did not download or publish tracks).
- Retain transaction records and any correspondence; if denied and you believe the policy is unfair, you may need further advice or dispute options.
Snapmuse plans and pricing
Official pricing table
| Plan | Price (USD) | 期間 (period) | Features |
|---|---|---|---|
| Standard (website) | $6.49 | Monthly | Unlimited Music & SFX; monetisation; whitelist 1 channel |
| Commercial (website) | $14.99 | Monthly | Everything in Standard; use in digital ads; clear & monetize up to 5 videos/month |
Notes on local pricing
No direct ZAR pricing is published for Snapmuse’s web plans; the shown USD fees are the advertised website rates.
In‑app purchases in the South African App Store may reference a different app named "SnapMuse - AI Video Generator"; check the store listing carefully.
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act
South African consumer law can provide protections such as the right to a cooling-off period in certain transactions, but digital subscriptions have specific exceptions.
Whether a particular term is enforceable may depend on how the service was sold (online sale, distance marketing, etc.) and the exact circumstances.
When terms may be unfair
- If contract terms are unfair or misleading, the Consumer Protection Act may allow you to challenge them.
- Snapmuse’s stated no‑refund or strict cancellation windows could be contested if they conflict with statutory rights, but this typically requires legal analysis or dispute resolution.
Practical advice
If you believe your rights under South African law have been breached, consider contacting a local consumer protection body or seeking legal advice.
Keep clear records of offers, purchase confirmations, cancellation requests and company responses to support any complaint.
Customer experiences
Positive reports
Some users praise the Snapmuse user interface, search functionality, and the ability to monetise content on platforms like YouTube and Instagram.
These positive experiences are reported in customer reviews and reflect value for creators who find suitable tracks.
Negative reports
Other customers report unexpected charges after free trials and difficulties obtaining refunds, including claims of cancelled trials still renewing.
There are also reports of delayed or absent responses to cancellation requests; these types of issues increase the importance of keeping clear records.
How to weigh experiences
User reviews vary; treat anecdotal reports as one input alongside the official subscription agreement and help pages when deciding to subscribe.
When in doubt, test with a short period, monitor billing closely, and document all communications.
Documentation checklist
Before you cancel
- Account email and username
- Subscription or invoice ID
- Date of next billing
When you send cancellation or refund requests
- Copy of the cancellation email you send to hello@snapmuse.com
- Screenshot or PDF of the subscription page and billing history
- Any reply from Snapmuse confirming cancellation or denial
Common mistakes
Missing the cancellation window
Example: waiting until the billing date or after it to email; Snapmuse requires notice at least 2 days before the invoice/billing date.
Tip: set a calendar reminder several days before the billing date to avoid accidental renewals.
Assuming automatic refunds
Example: assuming a charge will be reversed after cancelling; the subscription agreement states fees are generally non‑refundable.
Tip: request confirmation of any refund policy in writing and follow the documented process for exceptions like the lifetime membership refund window.
Comparative recap
Quick comparison table
| Aspect | Snapmuse policy | Practical tip |
|---|---|---|
| Cancellation notice | 2 days before billing (monthly or annual) | Send cancellation email at least 3 - 4 days before billing and keep proof |
| Refunds | Generally non‑refundable; limited exceptions (lifetime membership, some EU rights) | Check eligibility before requesting; provide clear evidence if claiming an exception |
| Access after cancel | Access continues until end of paid period | Plan content downloads and publishing around the expiry date |
How to use this recap
Use the table to check critical differences between policy and practice before you subscribe or when preparing a cancellation/refund request.
Document dates and correspondence to support any dispute or query with Snapmuse or your payment provider.
After cancelling
Immediate actions
- Save the cancellation confirmation email and any ticket/reference number.
- Monitor your card or bank statement for any unexpected charges following cancellation.
Useful links
- Snapmuse Subscription Agreement
- What happens if I forget to cancel?
- Lifetime membership refund info
- Snapmuse pricing
Escalation if problems persist
If Snapmuse does not respond or you continue to be billed, contact your payment provider to dispute unauthorised or unwanted charges.
Consider lodging a formal consumer complaint in South Africa if you believe your statutory rights have been breached.
Address
Registered office
5th Floor Rear, Connaught House, 1 Burlington Road, Dublin 4, Ireland
Support contact
Primary support email: hello@snapmuse.com - use this for cancellation and refund requests and retain copies of all correspondence.