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Cancel TOMPLAY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tomplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tomplay: Easy Method
What is Tomplay
Overview
Tomplay is an interactive music platform that provides sheet music combined with professional backing tracks and practice tools for multiple instruments.
The service offers annotated scores, tempo control, looping, and play-along features to support practice and performance.
How it is delivered
Tomplay is available via its website/web app and mobile apps distributed through the Apple App Store and Google Play Store.
Subscriptions are auto-renewing in-app purchases when bought on mobile, or managed directly in a Tomplay account when purchased on the website.
How to cancel Tomplay
Cancel via Tomplay website / web app
- Sign in to your Tomplay account on the website or web app.
- Go to My Account → My Subscription → Manage My Subscription and follow the cancellation prompts.
- Cancelling this way stops auto-renewal and access remains until the end of the current billing period.
Cancel via mobile app stores
- For iOS (Apple App Store): open Settings → [Your Name] → Subscriptions, find Tomplay and cancel there. Billing and refunds are handled by Apple.
- For Android (Google Play): open Play Store → Menu → Subscriptions, select Tomplay and cancel. Billing and refunds are handled by Google.
What happens when you cancel
Access after cancelling
When you cancel a subscription purchased on the Tomplay website, auto-renewal stops but you retain access until the current billing period ends.
For store-based purchases (Apple or Google), access typically continues until the end of the current paid period according to the store's handling.
Billing and data
Auto-renewal is disabled at cancellation; no further automatic charges will be taken after the current paid period ends.
Tomplay retains account information and purchase records per its terms; contact support for data or account deletion requests.
Will I get a refund?
Tomplay standard refund policy
Tomplay’s standard policy is that payments are final and non-refundable, with no pro-rata or partial refunds for unused time.
See Tomplay’s terms for the full clause on payments and refunds.
Exceptions and store purchases
- There is a 14-day cooling-off period during which you may receive a full refund if you have not accessed paid parts of the service.
- Purchases made through Apple or Google are subject to the respective store’s refund policies rather than Tomplay’s.
- Annual subscriptions with a 14-day free trial must be cancelled during the trial to avoid charges; refunds after the trial are generally not available.
Tomplay plans and pricing
Official South African App Store prices
Prices below were obtained from the South African App Store listing and reflect local ZAR pricing for in-app subscriptions.
Contact Tomplay if you need confirmation or your store shows different pricing.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium Access | R289.99 | Monthly | Unlimited access to entire catalogue (auto-renewing in-app purchase) |
| Yearly Premium Access | R2,299.99 | Annual | Unlimited access to entire catalogue (auto-renewing in-app purchase) |
Your consumer rights in South Africa
Applicable law and Tomplay’s statement
Tomplay’s Terms of Use indicate the service is governed by Swiss law but do not limit mandatory consumer protection rights in your country of residence.
Refer to the Terms of Use for Tomplay’s legal notices and governing law statement.
South African consumer protections
- South African consumers are protected by the Consumer Protection Act, which includes rights such as fair contract terms and access to redress for unfair practices.
- If you believe Tomplay’s practices breach your statutory rights (for example unlawful automatic renewals or failure to honour cooling-off rights), you may lodge a complaint with the National Consumer Commission or pursue alternative dispute resolution.
Customer experiences
Positive feedback
Many users praise Tomplay for a user-friendly interface, a broad catalogue, high-quality backing tracks, and practice tools like tempo control and looping.
Responsive customer service is also highlighted in positive reviews.
Negative feedback
Some users report difficulties cancelling, unexpected auto-renewals, unexpected charges, and repetitive or unhelpful support responses.
There are reports of partial refunds where fees were deducted and frustrations when access ends immediately after expiry, including to downloaded scores.
Documentation checklist
What to gather before contacting support
- Account email used with Tomplay and username (if any).
- Receipt or order ID for the subscription payment (App Store or Google Play receipt if applicable).
- Dates of purchase, cancellation attempt, and any relevant screenshots of charges or subscription pages.
Additional useful items
- Record of any support ticket numbers or previous correspondence with Tomplay support.
- Details of the device and app version used (iOS/Android/web) when the issue occurred.
Common mistakes
Expecting immediate refunds
Many users expect pro-rata or immediate refunds after cancelling; Tomplay’s policy generally does not provide partial refunds for unused time.
If you purchased through Apple or Google, expect the store’s refund policy to apply instead of Tomplay’s policy.
Wrong cancellation channel
Users sometimes cancel in the Tomplay web account but purchased via the App Store or Google Play; that does not stop store-managed auto-renewals.
Always cancel the subscription in the same place where it was purchased: Tomplay web for website purchases, Apple for iOS purchases, Google Play for Android purchases.
Comparative recap
At-a-glance comparison
| Method | Where to cancel | Effect on billing | Who handles refunds |
|---|---|---|---|
| Tomplay website | My Account → My Subscription → Manage My Subscription | Stops auto-renewal; access continues until end of billing period | Tomplay (subject to their refund policy) |
| Apple App Store (iOS) | Settings → [Your Name] → Subscriptions (Apple) | Stops auto-renewal; access typically continues to period end | Apple (refund requests handled by Apple) |
| Google Play (Android) | Play Store → Menu → Subscriptions (Google Play) | Stops auto-renewal; access typically continues to period end | Google (refund requests handled by Google) |
After cancelling
What to check immediately
- Confirm cancellation in the method you used (Tomplay account, Apple subscriptions, or Google Play subscriptions).
- Save receipts, screenshots, and any confirmation messages for your records.
Useful links
- How do I manage my subscription plan? - Tomplay support article on managing subscriptions.
- Terms and Conditions - Tomplay payment, refund and legal terms.
- Apple-related terms - Tomplay information on purchases through Apple.
Address
Corporate address
Tombooks SA
Avenue Mon‑Repos 22, 1005 Lausanne, Switzerland
Contact suggestions
When contacting Tomplay support, include the documentation checklist items above and reference the relevant purchase channel (web, Apple, or Google).
Keep records of all correspondence and, if needed, contact your local consumer protection authority in South Africa for further advice.