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Cancel V LIVE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the V Live service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation V Live: Easy Method
What is V Live
Overview
V Live is Vodacom's content portal offering music, videos, chat and entertainment services accessed via the VLive! portal on Vodacom. It focuses on paid content packages and single purchases delivered through Vodacom billing.
How it is billed
Content services on V Live are charged as one-off or recurring fees (typically R2 - R30 depending on the specific item). Charges appear on your Vodacom bill or are deducted from your airtime/bundle balance.
How to cancel V Live
Cancel via the V Live service
- Open the V Live service and go to the "Manage subscription" tab to view and cancel active subscriptions.
- Follow on-screen prompts to unsubscribe; ensure you receive confirmation on screen or by SMS.
- Do not rely on deleting the app to stop charges - cancellation must be completed in the service.
Cancel via Vodacom operator or USSD
- Dial *135*997# and choose option 1 to view active services or option 2 to unsubscribe.
- Alternatively dial *177# and select "Unsubscribe" to remove content services.
- You can also contact Vodacom customer care to request cancellation if USSD is not possible.
What happens when you cancel
Access after cancellation
After you cancel a recurring V Live subscription, access typically continues until the end of the current paid period.
No pro-rata extension is usually granted beyond the paid term unless otherwise stated by Vodacom or required by law.
Renewal and data handling
Cancellations stop future auto-renewals; you will not be billed again after the paid term ends.
Deleting the app or account does not auto-cancel billing; you must unsubscribe through the service or operator.
Will I get a refund?
Vodacom refund policy
Vodacom V Live subscriptions are generally non-refundable for partial or full periods unless required by law or explicit provider policy.
Refunds are not routinely issued after billing periods have commenced, per the service terms.
Statutory exceptions (14-day right)
- Under South African consumer law you have a 14-day right of withdrawal for paid subscription contracts.
- If you revoke within 14 days, the provider must refund all payments within 14 days of receiving the revocation notice.
- To exercise this right, notify the provider as specified in the terms (contact details listed in the provider terms).
V Live plans and pricing
Pricing summary
V Live portal browsing is free on-net; subscribing to paid content incurs charges depending on the chosen service.
Exact pricing for a specific content item is displayed at purchase.
Representative price table
| Plan | Price | 期間 = period | Features |
|---|---|---|---|
| General content services (video, chat, news, kids) | R2 - R30 | One-off or recurring (as applicable) | Access to various content categories; exact fee shown at purchase |
Your consumer rights in South Africa
Right of withdrawal (14 days)
South African consumers have a 14-day right to revoke paid subscription contracts from the date of contract conclusion.
If exercised, the provider must refund all monies within 14 days of receiving the revocation notice.
How to notify and what to expect
- Send your revocation to the provider's contact specified in the terms (the service terms list an email address for notices).
- Refunds must be made using the original payment method unless otherwise agreed.
- After cancellation you retain access until the end of the current paid term unless law or provider policy states otherwise.
Customer experiences
Common negative reports
Some users report unexpected V Live charges on Vodacom bills and claim they were not clearly opted into the service.
These reports include forum posts describing difficulty identifying how the subscription started and disputing charges.
What to do if you see unexpected charges
- Check the "Manage subscription" tab in V Live and your Vodacom billing statement for details.
- Gather evidence (screenshots, billing dates) and contact Vodacom customer care to dispute the charge.
- If unresolved, consider submitting a revocation notice within 14 days or escalating via consumer protection bodies.
See community reports for context: MyBroadband discussion.
Documentation checklist
Essential documents to gather
- Account name and mobile number associated with the V Live subscription.
- Dates and times of subscription or first charge.
- Billing statements or screenshots showing the charge.
- Confirmation messages, SMS or on-screen unsubscribe confirmations.
What to include in a revocation or dispute
- Your full name, mobile number, and account ID if available.
- Clear statement that you are revoking the subscription (include date of subscription and reason).
- Attach supporting evidence and request refund if within statutory rights.
Common mistakes
Deleting the app instead of unsubscribing
Many users assume deleting the app cancels billing. This is incorrect; app removal does not stop operator billing.
Always unsubscribe via the service's "Manage subscription" or the operator USSD/care channels.
Missing the 14-day window or lacking documentation
Waiting too long to dispute charges can remove options for statutory refunds; keep records and act promptly.
Incorrect USSD selections or failing to confirm unsubscription are common errors - save confirmation details.
Comparative recap
At-a-glance comparison
| Cancellation method | Speed | Ease | 期間 = period | Notes |
|---|---|---|---|---|
| "Manage subscription" in V Live | Immediate to confirm | High (self-serve) | Applies to next renewal | Best for tracking and getting on-screen confirmation |
| USSD: *135*997# or *177# | Immediate | Medium (requires menu navigation) | Applies to next renewal | Useful when you cannot access the app or web portal |
| Vodacom customer care | Depends on wait times | Medium (may require verification) | Applies to next renewal | Good for contested charges or account support |
After cancelling
Confirm cancellation
- Keep any confirmation messages or screenshots showing the subscription has ended.
- Monitor your next Vodacom bill to confirm no further charges are applied.
Useful links and next steps
- V Live terms and conditions: V Live Terms & Conditions.
- How to manage content services on Vodacom (USSD and unsubscribe options): Managing content services.
Address
Corporate address
Vodacom Corporate Park, 082 Vodacom Boulevard, Midrand, 1685, South Africa.
Provider contact for notices
Per the provider terms, revocation notices and formal communications can be sent to the contact listed in the terms (for example: mondiamediarsa@gmail.com as referenced in the service terms).