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Cancellation Passmyinterview: Easy Method
What is PassMyInterview
Service overview
PassMyInterview provides interview preparation resources including video tutorials, sample questions, and expert tips designed to help candidates prepare for job interviews and assessment tests.
The service targets a wide range of sectors and formats, from situational judgment tests to technical interviews and assessment platforms.
How it is delivered
Materials are delivered as web-accessible products, downloadable content, and subscription-based access to online resources and courses.
Purchases may also be associated with free trials or access through mobile app stores depending on your device.
How to cancel PassMyInterview
Cancel web or downloadable purchases
- You may cancel downloadable web orders within 30 days starting the day after receipt under Distance Selling Regulations.
- Initiate cancellation by using the website contact form or by emailing support; include your order number and purchase details.
- Note that cancellation of already downloaded products cannot be undone.
Cancel subscriptions and app purchases
- For subscriptions (including free trials) submit written cancellation at least 48 hours before the next renewal via the contact form, support email, or a written letter to the company’s UK address.
- Cancelling via an email “unsubscribe” link does not necessarily end a subscription - use the official contact channels or the app store controls.
- Also cancel in the platform store if you subscribed through an app: iOS (Settings → Subscriptions) or Android (Play Store → Subscriptions).
What happens when you cancel
Access after cancellation
If you cancel a subscription before renewal, further billing should stop; access may continue until the paid period ends depending on your plan.
For downloaded products, cancellation may remove rights to download or access content; downloaded copies cannot be “returned.”
Data, records and renewals
The supplier will typically retain transaction records and may keep account information for administration and dispute resolution.
Automatic renewals may still occur if you do not cancel via both the vendor and the app store (where applicable).
Will I get a refund?
General refund policy
Many products carry a 30-day money-back guarantee. To request a refund, contact support via the website contact form or support email within 30 days of purchase.
Refunds normally apply to the initial purchase only and exclude subscriptions, coaching sessions, and the Full Access program unless otherwise stated.
Free trials and exceptions
If you cancel a subscription with a free trial at least 48 hours before renewal you should avoid being charged and may retain access for the remainder of the trial period.
Refunds are typically not available for subscriptions cancelled after the trial or where proper notice (48 hours) was not given.
PassMyInterview plans and pricing
Pricing availability
Public, up-to-date pricing is not provided in the sources available for this guide.
If you need exact prices, contact PassMyInterview directly via their website contact form or support email.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Single product / download | One-off | Contact for pricing |
| Subscription | Recurring | Contact for pricing |
| Coaching / Full Access | Variable | Contact for pricing |
Your consumer rights in South Africa
How the seller’s policy applies
PassMyInterview applies a 30-day right to cancel for downloadable products under UK Distance Selling Regulations; the seller’s 30-day guarantee can be relied upon by South African consumers where local policy is not specified.
Always check the supplier’s stated refund and cancellation terms when buying from overseas sellers.
Practical steps for South African consumers
Cancel subscriptions before the renewal window (at least 48 hours where required) to prevent unexpected charges.
Retain copies of all correspondence, receipts and screenshots to support any dispute or refund request with your bank or a consumer protection body.
Customer experiences
Positive feedback
Many users report that the materials helped them pass interviews, improved confidence, and prepared them for specific assessments and employers.
Reviewers often praise clear sample questions, practical preparation and personable presentation in the course content.
Negative feedback
Some customers report unexpected subscription renewals when they believed they had purchased a one-off download and difficulties locating cancellation options.
There are reports of delays in responses from support, though some customers note the company did cancel subscriptions and issue refunds after contact.
For public customer reviews see Trustpilot reviews.
Documentation checklist
Immediate items to gather
- Order number and date of purchase.
- Payment receipt or bank/credit-card statement showing the charge.
- Confirmation emails, download receipts, or access screenshots.
Support and dispute items
- Copies of cancellation requests (email text, form submissions, timestamps).
- Screenshots of subscription status in your app store account (if applicable).
- Any correspondence from PassMyInterview acknowledging cancellation or refund.
Common mistakes
Missing the cancellation window
Waiting until after the 48-hour renewal cutoff for subscriptions is a frequent cause of unwanted charges.
Always note the renewal date and submit cancellation requests with time to spare.
Using the wrong cancellation method
Relying solely on an email “unsubscribe” link or expecting the app-store cancellation to be handled by the vendor can leave subscriptions active.
Use the vendor’s contact form or support email and also cancel directly in the app store when relevant.
Comparative recap
Quick comparison
| Action | Deadline | Likely outcome |
|---|---|---|
| Cancel downloadable product | Within 30 days of receipt | Possible refund; download cancellation irreversible |
| Cancel subscription (including free trial) | At least 48 hours before renewal | Stops next billing; access may continue until period end |
| Cancel via app store | Before platform renewal | Prevents auto-renewal from platform side |
After cancelling
Verify cancellation and monitor charges
After you cancel, keep copies of the confirmation and monitor your bank or card statements for any further charges.
If a renewal still appears, contact support immediately and provide evidence of your cancellation attempt.
Where to get help and feedback
If you need guidance or want to see other users’ experiences, check public reviews such as Trustpilot.
For step-by-step cancellation guidance summarised externally, see an external cancellation guide.
Address
Postal address for written cancellations
PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE, United Kingdom.
How to use the address
If you prefer written cancellation, send a dated letter including your order details and request for cancellation to the postal address above.
Retain proof of postage and a copy of the letter for your records.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.