Cancellation Carly: Easy Method

What is Carly

Overview

Carly is a subscription-based vehicle diagnostics and maintenance app that connects to a car’s OBD-II port and provides real-time data, fault codes, and maintenance functions.

The service is delivered as software (app license and online services) that is sold via Carly’s website and via app stores (Apple App Store and Google Play).

Delivery model

Licenses and subscriptions are sold online and activated digitally; physical hardware (OBD adapters) may be separate from the app license.

Different purchase channels (web, Apple, Google) have different cancellation and refund procedures and limitations.

How to cancel Carly

Cancel a web purchase (Carly website)

• Contact Carly directly via their contact form or email at least one month before the next renewal date.
• Carly states they cannot cancel subscriptions on your behalf unless you contact them; plan ahead to avoid an unwanted renewal.
• See Carly’s return/return-rights guidance: How do I return my Carly app license?.

Cancel an App Store or Google Play purchase

• If you purchased through Apple App Store, cancel and request refunds through Apple support or the App Store subscription settings.
• If you purchased through Google Play, cancel and request refunds through Google Play on your device or via Google Play help.
• Carly cannot cancel or refund purchases made through Apple or Google; the stores control those transactions.

What happens when you cancel

Access and service continuation

After cancellation, access typically continues until the end of the paid billing period unless store rules state otherwise.

For web subscriptions where performance has already begun, Carly’s policy can remove the right of return once the service starts.

Renewals and auto-renew

Carly subscriptions may renew automatically if not cancelled before the renewal deadline; users report unclear notices about automatic annual renewals.

Always check the renewal date and cancel at least one month prior for web purchases to avoid being charged again.

Will I get a refund?

Refunds for web purchases

Carly’s support states return rights for web purchases are lost once the contract’s performance has begun; in practice this means refunds may not be available after activation.

If you accepted terms and the digital service started, Carly’s stated policy is that the right of withdrawal no longer applies.

Refunds for App Store / Google Play

• Refunds for purchases through Apple must be requested from Apple; Carly cannot issue those refunds.
• Refunds for purchases through Google Play must be requested from Google Play; Carly cannot issue those refunds.
• Follow the store refund process promptly; stores often have time-limited windows and specific requirements.

Carly plans and pricing

Pricing availability

No verified publicly listed prices for South Africa were available in the provided sources at the time of writing.

For exact pricing, contact Carly directly or check the app store listing for your region.

Contact for exact rates

If you need a quote or regional pricing, reach out to Carly support or check your app store's purchase page before subscribing.

Your consumer rights in South Africa

General protections

South African consumers are protected by the Consumer Protection Act (CPA), which provides rights to receive goods and services of good quality and to obtain remedies where services or products are defective or not fit for purpose.

These rights may include repair, replacement or refund depending on the nature of the defect and the remedy available.

Digital goods and recourse

Digital products and services (like app subscriptions) may have limited cooling-off if you agreed to immediate performance and acknowledged loss of withdrawal rights.

If you believe your rights under the CPA are breached, you can lodge complaints with the National Consumer Commission or consider small claims options; seek local legal advice for specific cases.

Customer experiences

Positive feedback

Some users report the concept and core features work well when the app and adapter function as intended, and that diagnostics can be useful.

Positive reviews note the product’s potential when compatibility is correct and performance is stable.

Negative feedback

• Multiple reviewers report problems with automatic annual renewals, unclear disclosure, and difficulty obtaining refunds or cancellation support.
• Users frequently report app slowness, inaccurate fault codes, and poor or slow customer service responses.

See examples of user reviews: Trustpilot reviews and regional reports on Trustpilot IE.

Documentation checklist

What to gather before contacting support

• Order confirmation or receipt (email or app store purchase record).
• Account details used to purchase (email, username) and device details (phone, app version).
• Vehicle make/model/year and a description of the issue or reason for cancellation/refund.

Supporting evidence

• Screenshots of error messages, fault codes, or app behavior.
• Dates of purchase, activation, and any correspondence with Carly or the app stores.

Common mistakes

Waiting too late to cancel

Many consumers wait until after renewal and then request cancellation; for web purchases Carly requires contact at least one month before renewal to avoid charges.

For app store purchases, you must use the store’s cancellation flow before the next billing cycle.

Contacting the wrong party

Attempting to get Apple/Google refunds from Carly (or vice versa) leads to delays; use the correct channel for your purchase type.

For web purchases contact Carly support; for App Store/Google Play purchases use Apple or Google support/refund tools.

Comparative recap

Channel differences

How you purchased determines who controls cancellation and refund: web purchases go through Carly, app purchases go through Apple/Google.

Be mindful of timing, store policies, and Carly’s stated terms about withdrawal once performance begins.

Quick comparison

After cancelling

Follow-up actions

Keep all cancellation confirmations and any correspondence for at least several months in case a charge dispute becomes necessary.

If you were charged after cancellation, contact your payment provider or app store to dispute the charge as applicable.

Helpful links

• Carly - How do I return my Carly app license?
• Cancellation experience summary and tips

Address

Carly contact address (listed)

5520 Glades Cut‑off Road, Apt. P4833, Fort Pierce, FL 34981, USA.

Use this address for any postal correspondence if a physical return or written notice is required by Carly’s support instructions.