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Cancel CLOSE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Close service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Close: Simple Process
What is Close
Overview
Close is a CRM and sales communication platform designed to help teams track leads, call and message contacts, and manage sales workflows.
It is offered as a subscription product with web access and mobile apps via platform stores.
Core functions
Features include built‑in calling, SMS, email sequences, and lead tracking to support sales teams.
Close targets users who need an integrated communication and pipeline management tool.
How to cancel Close
Cancel via web (direct subscription)
- Sign in as an Admin to your Close account.
- Go to Settings → Billing → Plan → Cancel your account.
- Your account remains active until the end of the current billing cycle; you may undo cancellation within that period.
- See the official help documentation for steps and details: Close help - Adding and removing users.
Cancel via App Store or Google Play (in‑app purchase)
- Close does not manage cancellations for purchases made through Apple or Google.
- You must cancel through Apple’s subscription settings or Google Play’s subscription management flows.
- Refunds and cancellations for those purchases follow the platform providers’ policies; see guidance at: How to cancel Close (third‑party guide).
What happens when you cancel
Access and billing
When you cancel a web subscription your account stays active until the end of the current billing cycle.
You can reactivate or undo the cancellation within that active period.
Data and account status
Standard account data remains available during the remaining paid period.
If Close terminates your account without cause, they state they will refund prorated, unearned prepaid fees (per their Terms of Service).
Will I get a refund?
Direct (web) subscriptions
Close’s Terms of Service state that all fees are non‑refundable in general.
Exception: if Close terminates your account without cause they will refund the prorated, unearned portion of prepaid fees. See the legal terms: Close Terms of Service.
App Store / Google Play purchases
- Refunds for purchases made through Apple or Google are governed by those platforms’ policies.
- Close does not handle refunds or cancellations for platform store purchases directly.
- For steps and considerations see a platform cancellation guide: How to cancel Close (third‑party guide).
Close plans and pricing
Official pricing availability
Close lists official pricing in US dollars on its site and does not publish exact ZAR prices for 2024/2025.
Convert USD to ZAR using a current exchange rate or contact Close for exact ZAR billing details.
How to obtain exact pricing
Contact Close sales or check your account billing pages for up‑to‑date pricing and plan details.
If you purchased via a platform store, check pricing in the App Store or Google Play for local currency information.
| Plan | Period | Price |
|---|---|---|
| Official Close plans | Per billing cycle | Contact for pricing (official prices listed in USD) |
Your consumer rights in South Africa
What Close’s policies say
Close’s publicly available policies do not state a statutory 14‑day cooling‑off or automatic refund entitlement for South African customers.
Web purchases are described as non‑refundable in Close’s Terms of Service, unless Close terminates without cause.
Local rights and next steps
Platform purchases are subject to Apple/Google policies, not Close’s refund policy.
If you believe a statutory right applies in South Africa, consult a local consumer‑protection resource or legal advisor for specifics on the Consumer Protection Act and remedies.
Customer experiences
Positive feedback
- Users praise Close for a user‑friendly interface, built‑in calling and SMS, and helpful customer support (see reviews on Capterra and G2): Capterra reviews, G2 reviews.
- Reviewers note fast onboarding, smooth workflows, and strong lead tracking on G2.
Negative feedback
- Common complaints include limited reporting/analytics, navigation complexity, and occasional bugs (sources: SaaSworthy, JustUseApp).
- Some users report mobile app instability and difficulties cancelling trials without contacting support (see: SaaSworthy, JustUseApp, Trustpilot).
Documentation checklist
Before you cancel
- Admin account login details and the email used to purchase the subscription.
- Billing invoices, receipts, and the last payment method used.
- Subscription confirmation or order ID from Close or the platform store.
If you need support or a refund claim
- Screenshots of billing pages and cancellation attempts.
- Proof of purchase from App Store or Google Play if purchased via those platforms.
- Any correspondence with Close support about billing or account termination.
Common mistakes
Assuming immediate termination
Users sometimes expect service to stop immediately after cancelling. Close keeps the account active until the end of the current billing cycle.
Check your billing date and usage before assuming cancellation is complete.
Trying to claim a refund from Close for platform purchases
Purchases via Apple or Google must be refunded through those platforms; contacting Close will not override the store’s refund rules.
Keep platform receipts and follow the store’s refund procedure to avoid delays.
Comparative recap
At a glance
This table summarises key differences between web subscriptions and App Store/Google Play purchases for Close.
Use it to decide the correct cancellation path and refund expectations.
| Feature | Web subscription (direct) | App Store / Google Play |
|---|---|---|
| How to cancel | Settings → Billing → Plan → Cancel your account (Admin) | Cancel via Apple or Google subscription management |
| Refund policy | Generally non‑refundable; prorated refund only if Close terminates without cause | Subject to Apple/Google refund rules |
| Pricing currency | Official pricing listed in USD | Local currency may display in the store (platform determines) |
| Support path | Contact Close support and check account billing pages | Use Apple/Google support plus any developer guidance from Close |
After cancelling
Useful links
- Close help on managing users and cancellation steps: https://help.close.com/docs/adding-and-removing-users
- Close Terms of Service (refund and termination clauses): https://www.close.com/legal---terms
- Guidance on App Store / Google Play cancellation and refunds: https://www.postclic.com/en-ae/letters/finance/cancel-close/
Next steps
Keep copies of cancellation confirmation and billing statements until the billing cycle ends and any disputes are resolved.
If you need legal advice about consumer rights in South Africa, consult a qualified local adviser or the appropriate government agency.
Address
Mailing address
Close
PO Box 7775 #69574, San Francisco, CA 94120‑7775, USA
Support contact
Use the Close help pages or your account billing area to contact support for account‑specific questions.
Refer to the links above for official documentation and terms.