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Cancel DUEPOINT
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Duepoint service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Duepoint: Easy Method
What is DuePoint
Overview
DuePoint is a subscription-based financial services and direct-sales platform marketed in South Africa. It combines a membership-based wealth platform, rewards programme and product subscriptions aimed at income generation and benefits.
Main services
Services include recurring subscription plans, benefits such as daily rewards, mentorship and optional protection or healthcare products. Plans are billed monthly and administered through app stores or direct payments.
How to cancel DuePoint
General requirement
There is no self-service cancellation available inside the DuePoint app or on the public website. Cancellation must be handled by contacting DuePoint client service directly for web or debit-order subscriptions.
Cancellation routes and steps
- If you subscribed via the Apple App Store: open your Apple ID account, go to Subscriptions, find DuePoint and cancel before the renewal date. Your access typically continues until Apple’s paid period expires.
- If you subscribed via Google Play: open the Google Play Store app, tap your profile → Payments & subscriptions → Subscriptions, select DuePoint and cancel. Uninstalling the app does not stop billing.
- If you pay by web (card) or debit order: contact DuePoint client service and request cancellation. Keep written confirmation of the cancellation request.
- Record dates, copy confirmation messages, and retain transaction references to help with any billing disputes.
For a consolidated summary of cancellation expectations see this guide: How to cancel DuePoint.
What happens when you cancel
Access after cancellation
If you cancel via Apple, access usually continues until the end of the paid period as handled by Apple. For other routes, access may end immediately or at the end of the billing cycle depending on DuePoint’s processing.
Renewal, billing and data
Cancellations stop future renewals but do not guarantee reversal of past charges. Maintain copies of cancellation confirmations. Your account data may be retained according to DuePoint’s internal policies.
Will I get a refund?
Standard refund position
DuePoint generally does not offer refunds for unused portions of subscriptions. There is no documented 14‑day money‑back guarantee visible in public materials.
Exceptions and third‑party purchases
- App Store purchases: refunds may be requested through Apple’s refund processes (Apple handles purchases made through its store).
- Bank or debit-order disputes: you can request a recall or dispute through your bank; outcomes vary by bank and timing.
- If you experience billing after cancelling, keep proof and seek a resolution via client service or your bank immediately.
Reference: cancellation and refund notes summarized here: postclic summary.
DuePoint plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| DuePoint Wealth Engineer Subscription | R699.00 | Monthly | Full access to Wealth Platform, Rewards Programme, Intelligent financial products, Value-added services, Wealth mentorship |
| Daily Benefits + Platform Access | R249.00 | Monthly | Daily Benefits plus access to Wealth Creation Platform |
| Enterprize Option | R299.00 | Monthly | Entry-level option, product-based business start-up |
| WealthGuard (Accidental Death Cover) | R329.00 | Monthly | R1,000,000 accidental death cover |
| MediGuard (Primary Healthcare) | R747.00 | Monthly | Private primary healthcare, hospitalization & emergency care, nurse/GP visits, dentistry, pathology, optometry, chronic medication, maternity |
Notes on pricing
Some pages show variation in prices (promotional or tiered offers). The Wealth Engineer base is commonly listed at R699/month, with other product subscriptions billed separately.
Always verify the charge on your signup screen or invoice and keep receipts for cancellation disputes.
Your consumer rights in South Africa
Relevant protections
South African consumers benefit from laws such as the Consumer Protection Act and the Electronic Communications and Transactions Act, which include rights around fair billing and, in some cases, cooling‑off for distance agreements.
Practical steps to enforce rights
- Request internal escalation with DuePoint client service first and keep records of all communications.
- If unresolved, you may lodge complaints with relevant bodies or seek assistance from your bank for unauthorised or disputed debits.
Customer experiences
Positive reports
Some users report long-term earnings, lifestyle rewards and consistent payouts when actively maintaining subscriptions and channels. External trust checks also rate the DuePoint website as legitimate.
Negative reports
Reported issues include low earnings for many participants who do not recruit, billing and refund disputes, and occasional account suspension reports with limited recourse.
Independent review reference: DuePoint review.
Documentation checklist
Essential documents to gather
- Account username / email and subscription ID (if available).
- Proof of payment: bank statements, card receipts or app store purchase receipts.
- Written cancellation request and any confirmation from DuePoint.
Useful supporting records
- Dates and times of phone calls, names of agents, and screenshots of app screens or emails.
- Any promotional materials or invoices that show plan or price at signup.
Common mistakes
Assuming uninstall stops billing
Uninstalling the app does not cancel subscriptions paid through app stores or direct billing. You must cancel via the relevant subscription manager or client service.
Not keeping proof
Failing to save cancellation confirmations, payment receipts or communication makes disputes harder to resolve. Always record and keep copies of every step.
Comparative recap
At-a-glance comparison
| Feature | DuePoint | Notes |
|---|---|---|
| Cancellation method | Contact client service (web/debit); Apple ID subscriptions via Apple; Google Play via Google Play management | There is no in‑app self‑service cancellation via DuePoint website/app for web subscriptions. |
| Refund policy | Generally no refunds for unused time | App Store refunds must be requested through Apple; bank disputes can be raised with your bank. |
| Typical monthly price | Examples: R699, R249, R299, R329, R747 | Prices vary by plan; check your signup invoice for the amount charged. |
Where to verify
For procedural summaries and common cancellation points see this guide: postclic cancellation guide.
After cancelling
Immediate checks
- Save any cancellation confirmation and note the effective date.
- Monitor your bank or card statements for any further charges for at least two billing cycles.
Escalation steps if charged after cancellation
- Contact DuePoint client service with proof of cancellation and transaction references.
- If unresolved, contact your bank to dispute the charge and request a recall.
- For context and reports from other users, see an external review: user review.
Address
Physical address
Corner Main, 2 Payne Road, Bryanston, Sandton, 2191, South Africa.
How to use the address
Use the physical address for written complaints or couriered documents if requested by DuePoint. Always include your account details and contact information in any mailed correspondence.