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Cancel FACTOR
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Factor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Factor: Easy Method
What is Factor
Service overview
Factor (also known as Factor75) is a US-based meal delivery subscription service that sends chef-prepared, ready-to-eat meals on a recurring schedule.
The service focuses on convenience and high-protein, diet-friendly meals delivered to subscribers on a weekly basis.
How it operates
Customers select plans and meals via the Factor website or mobile store subscriptions, and billing recurs until the subscription is cancelled.
Deliveries are scheduled weekly and there is a cutoff each week to make changes before the next delivery is processed.
How to cancel Factor
Cancel via website
- Log into your Factor account on the Factor website.
- Go to Plan or Account Settings and click "Deactivate My Plan" or "Cancel Subscription".
- Do this before the weekly cutoff - typically Wednesday at 11:59 PM CT - to avoid being billed for the next delivery.
- Guidance summarized from a cancellation walkthrough: Postclic: How to cancel Factor.
Cancel via App Store or Google Play
- If you subscribed through the Apple App Store or Google Play, you must cancel through your App Store / Google Play account subscriptions.
- The store manages billing and renewals; Factor cannot cancel subscriptions billed by Apple or Google on your behalf.
- Reference notes on platform-managed subscriptions: Postclic: App Store / Google Play cancellations.
Cancel via email or phone
- Send a cancellation request by email to help@factor75.com including your full name, account email, and reason for cancelling.
- Or call Factor customer service at (888) 573‑5727 to request cancellation.
- Even when cancelling by email or phone, you must respect the weekly cutoff to prevent the next charge.
What happens when you cancel
Access and deliveries
Access to your Factor account typically continues until the end of the current billing cycle after you cancel.
If you cancel after the weekly cutoff, the next delivery may already be processed and you will likely still be billed for it.
Subscription and data
Auto-renewal stops after successful cancellation but previously processed orders remain charged.
Account data and order history remain accessible in your account unless you request deletion via customer support.
Will I get a refund?
Official policy
Factor’s Terms of Service state that "There are no refunds upon cancellation."
See Factor's Terms of Service for the official wording: Factor Terms of Service.
Practical exceptions
- Generally no refunds for orders already processed or shipped; cancellations after the cutoff usually still incur charges.
- Exceptions may occur for service failures (e.g., delivery failures or major errors); these can result in refunds or store credits at Factor’s discretion.
- A summary of common practice and user reports is available here: Postclic: refund and cancellation notes.
Factor plans and pricing
Known pricing items
Pricing visible in the verified sources lists premium access plans in euros; exact local ZAR prices are not publicly listed.
When accessing from South Africa, App Stores generally show localized ZAR prices including VAT.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium Access | 44,99 € | Monthly | Premium access (unspecified details) |
| Yearly Premium Access | 349,99 € | Annual | Premium access (unspecified details) |
Your consumer rights in South Africa
Local rights overview
No South Africa - specific consumer-rights information for Factor was found in the available sources.
Factor’s policy materials do not reference South African statutory cooling-off or refund rights.
Suggested actions
- Consult the Consumer Protection Act (CPA) for general South African guidance on unfair business practices and refunds.
- Contact the National Consumer Commission (NCC) if you believe your consumer rights under South African law have been breached.
Customer experiences
Positive feedback
Some reviewers praise Factor meals as convenient, flavorful, and high in protein, with mentions in outlets such as Bon Appétit.
For a food-review perspective, see: Bon Appétit.
Negative feedback
- Frequent complaints include difficulty cancelling, unexpected reactivations, and being charged after cancellation.
- Users also report delivery issues (missing meals, wrong items) and inconsistent customer support resolution; see user reports: Trustpilot.
Documentation checklist
Before you cancel
- Account email and full name (for email/phone cancellation requests).
- Order number or upcoming delivery date to confirm cutoff window.
If you need proof
- Save confirmation emails or screenshots of the cancellation confirmation page or messages from support.
- Keep records of any billing after cancellation (bank statements, invoices) to support disputes.
Common mistakes
Missing the weekly cutoff
Many customers attempt to cancel but do so after the weekly cutoff; the order for the next delivery has already been processed.
Always check the stated cutoff (commonly Wednesday 11:59 PM CT) and cancel before that time to avoid the next charge.
Using the wrong cancellation channel
Subscribers who signed up via the App Store or Google Play sometimes request cancellation from Factor directly, but billing remains controlled by the store.
To avoid errors, cancel in the same place where the subscription is billed (Factor site vs App Store/Google Play).
Comparative recap
At-a-glance comparison
This table summarizes key points about Factor based on verified sources and common subscription practices.
Use when deciding
Compare the items below with other meal-subscription services you are considering, especially regarding cancellation ease and refund policies.
| Feature | Factor | Typical meal-subscription |
|---|---|---|
| Cancellation methods | Website, email/phone, or App Store/Google Play (if subscribed there) | Usually website or store-managed subscriptions; varies by company |
| Refund policy | Officially "no refunds upon cancellation"; limited exceptions for service failures | Policies vary; some services offer partial refunds or credits in certain cases |
| Billing cutoff | Weekly cutoff commonly Wednesday 11:59 PM CT (must cancel before this) | Cutoff timing varies; important to check each provider's schedule |
| Price visibility for South Africa | ZAR prices not publicly listed; App Stores will show localized ZAR prices | Some providers list local pricing; others rely on store localization |
After cancelling
What to check
- Confirm you received a cancellation confirmation email or in-account confirmation.
- Monitor your payment method for any unexpected charges after cancellation.
Where to get help or escalate
- Contact Factor support: help@factor75.com or call (888) 573‑5727.
- Reference the Factor Terms of Service if you need to check official policy: Factor Terms of Service.
- See step-by-step cancellation walkthroughs for additional detail: Postclic cancellation guide.
Address
Primary mailing address (US/Company)
For postal correspondence related to cancellations, a primary mailing address is referenced in some guides; check the cancellation guide for specifics.
Canadian contact address
Toronto address listed for Canadian customers: 110 Spadina Avenue, Unit 200, Toronto, ON M5V 2K4, Canada.
If you need official policy text, consult Factor's Terms of Service: Factor Terms of Service.