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Cancel HOPPER
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Hopper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hopper: Easy Method
What is Hopper
Overview
Hopper is a travel booking platform and mobile app that helps users find and book flights, hotels, and car rentals using price-prediction technology.
It also offers subscription options and add-ons aimed at saving money or providing extra benefits for members.
Primary functions
The app displays fares and availability but most bookings are made through third‑party suppliers (airlines, hotels, rental companies).
Hopper often acts as an intermediary; supplier fare rules usually govern cancellations and refunds.
How to cancel Hopper
Cancel a booking made in the app
- Open the Hopper app and go to your bookings or trips section.
- Follow the in‑app cancellation flow if the provider allows cancellations.
- If the app indicates the supplier does not allow cancellation, contact the supplier directly.
Cancel web or direct bookings and subscriptions
- For web or direct Hopper Travels bookings, cancellations must be made in writing to Hopper Travels per their Terms & Conditions.
- For subscriptions or add‑ons bought via the App Store or Google Play, cancel via your app store’s subscription management menu.
- Keep copies/screenshots of cancellation confirmations and any supplier correspondence.
What happens when you cancel
Access and services
Once cancelled, services associated with the booking or subscription may be suspended immediately or at the end of the billing period.
For paid subscriptions, access often continues until the paid period expires unless the app states otherwise.
Renewal and data
Cancelling a subscription generally stops future automatic renewals; you should verify the cancellation in your app store or Hopper account.
Hopper retains booking and account data according to its privacy policy; request details if needed when you cancel.
Will I get a refund?
General refund policy
Refunds for travel bookings depend on the underlying provider’s fare and cancellation rules, not Hopper itself.
Hopper cannot override a supplier’s non‑refundable fare; where the supplier allows refunds, follow Hopper’s or the supplier’s refund process.
Exceptions and local rights
- There is no statutory 14‑day cooling‑off right for travel bookings through Hopper; standard travel rules apply.
- Under South African consumer law, suppliers may be required to provide fair and reasonable refunds for advance bookings; this is case‑specific.
Hopper plans and pricing
Available plans
Below are commonly advertised Hopper fees and subscription pricing in USD where available.
South African customers should expect currency conversion and possible card or bank fees.
| Plan | Price | Period | Features |
|---|---|---|---|
| Hopper Premium | US$9.99 | Monthly | Member discounts, US$5/month Carrot Cash, one free checked bag, members‑only deals |
| Service Fee (Flights) | US$5 - 15 | Per booking | Nominal per‑ticket service fee |
| Service Fee (Car Rentals) | US$2 - 5 | Per day | Nominal fee per rental day |
Pricing notes
No fixed ZAR prices are published; rates are presented in USD and will convert to ZAR on payment.
Check your payment method for conversion fees and verify totals before confirming bookings.
Your consumer rights in South Africa
Right to cancel advance bookings
The South African Consumer Protection Act permits cancellation of advance reservations but does not specify a uniform cooling‑off period.
Suppliers may charge reasonable deposits or cancellation fees; refunds should be proportionate to actual loss.
How to use your rights
- Ask the supplier for a written breakdown of any cancellation charges or deductions.
- If you believe a refund is unfair, you can seek assistance or guidance from consumer protection bodies.
See government guidance for more detail: Consumer Goods and Services Ombud (CGSO) - Your rights.
Customer experiences
Common negative reports
Many users report difficulties obtaining refunds and delays or poor responsiveness from customer support.
There are complaints that “Cancel Any Reason” or similar add‑ons did not deliver full refunds in practice.
Praise and neutral points
Some users value Hopper’s price prediction and deal alerts for finding lower fares when bookings proceed without issues.
However, transparency around supplier fees and currency conversions is frequently raised as a concern.
Documentation checklist
What to gather before cancelling
- Booking reference number and supplier name (airline/hotel/car company).
- Payment receipts and card transaction records showing the charge in USD or ZAR.
- Screenshots of booking conditions, fare rules, and any in‑app cancellation messages.
What to keep after cancelling
- Written confirmation of cancellation from Hopper or the supplier.
- Any refund authorisation or transaction IDs and timelines given by the supplier.
- Records of communications with Hopper support or the supplier (dates, agent names, transcripts).
Common mistakes
Assuming Hopper guarantees refunds
Many travellers assume add‑ons like “Cancel Any Reason” guarantee full refunds; these products have limits and can be problematic.
Always read the specific add‑on terms and request written confirmation before relying on them.
Missing supplier terms and currency implications
Users sometimes miss that the supplier’s fare rules control refunds, not Hopper; this leads to unexpected non‑refundability.
Also check currency conversion: paying in USD can create extra bank or card fees for South African customers.
Comparative recap
At‑a‑glance comparison
| Aspect | Hopper (app bookings) | Hopper Travels (web / direct) |
|---|---|---|
| Cancellation flow | In‑app flow if supplier permits; otherwise supplier contact required. | Must be made in writing to Hopper Travels; supplier penalties may apply. |
| Who controls refunds | Supplier (airline/hotel/car rental) controls refund decisions and timelines. | Supplier rules apply; Hopper Travels terms reinforce supplier fee application. |
| Fees & pricing | Service fees (US$5 - 15 for flights) and USD‑based charges; subscriptions billed via app stores. | Supplier cancellation fees and Hopper Travels cancellation rules; check written terms. |
| Best action for SA users | Check fare rules, save receipts, contact supplier quickly for refunds. | Send written cancellation, request itemised refund, and preserve all correspondence. |
How to choose
Use the app for convenience but verify supplier rules and keep documentation.
For higher‑risk bookings, consider booking directly with suppliers to simplify refunds and communications.
After cancelling
Follow up actions
- Monitor your card or bank statement for the refund and note the expected timeline provided by the supplier.
- If the supplier confirms a refund but you do not receive it, escalate with your bank and keep evidence of the supplier’s confirmation.
Useful links
- Hopper Travels Terms & Conditions: https://www.hoppertravels.com/terms
- Independent guide on cancelling Hopper bookings: https://www.postclic.com/en-nz/letters/transport/cancel-hopper/
- South Africa consumer guidance (CGSO): https://www.cgso.org.za/cgso/your-rights/
- Customer reviews and reported issues: https://www.trustpilot.com/review/hopper.com
Address
Corporate address
Hopper, Inc., 5795 Gaspé Ave Suite 100, Montreal, Quebec, Canada.
Notes on contacting
Cancellations and refunds are usually handled through the app or the supplier rather than by post to the corporate address.
Use the in‑app support channels and keep written records of any communication sent to Hopper or suppliers.