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Cancellation Infopay: Easy Method
What is Infopay
Overview
Infopay is a subscription-based service that offers access to credit and financial reports to help users monitor and manage their finances.
The service is provided by InfoPay, Inc., a US-based company with subscription billing and account management handled via their platform.
Services
Infopay typically provides ongoing credit-monitoring, alerts, and related digital products delivered after purchase.
Subscriptions may include free trials that convert automatically to paid plans if not cancelled before the trial ends.
How to cancel Infopay
Cancel via website (Account details)
- Sign in to your Infopay account on the website and go to Account Details or Subscription settings.
- Look for a "Cancel subscription" or "Manage subscription" option and follow the on-screen steps to confirm cancellation.
- Save any confirmation or reference number shown after cancelling for your records.
Cancel via email or phone
- Email Infopay at [email protected] requesting cancellation; include your account email and order details.
- Call Infopay customer support at 800‑433‑0567 (available daily 8 a.m. - midnight EST) and request cancellation; note the time zone.
- If you bought through Apple or Google, you must cancel directly through the App Store or Google Play (Infopay cannot cancel those subscriptions). See platform policies for steps and refunds.
For an independent summary of cancellation methods, see DonotPay’s Infopay cancellation guide.
What happens when you cancel
Access after cancellation
Cancellation takes effect at the end of your current billing cycle; you will retain access until that date.
There is no immediate loss of service when you cancel mid-cycle; features remain available until the paid period ends.
Renewal and data
Automatic renewals stop after the billing period in which you cancel. You should receive confirmation of the cancellation.
Account data and records may remain on Infopay’s systems per their terms; download or screenshot important documents before access ends.
Will I get a refund?
Infopay’s refund policy
Infopay generally does not provide refunds or prorated credits for unused portions of the billing period after cancellation.
Access continues until the end of the billing cycle; no partial refunds are issued for leftover time.
Exceptions and platform purchases
- Free trials convert automatically to paid subscriptions if not cancelled before the trial ends.
- Digital products purchased from infopay.graphy.com are stated as non-refundable once the order is confirmed and the product delivered.
- Purchases made through Apple App Store or Google Play must be refunded through Apple or Google, per their policies; Infopay cannot process those refunds. See platform guidance in the linked summary: App Store & Google Play refund guidance.
Infopay plans and pricing
Pricing availability
No verified public pricing for Infopay plans in South Africa was found in the sources available.
If you need exact plan prices, contact Infopay support or check your account billing page for current plan details.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by the Consumer Protection Act (CPA), which includes rights such as fair value, quality, and certain cooling-off provisions for some transactions.
The CPA can provide remedies for misrepresentation, failure to deliver services as agreed, or incorrect billing in many cases.
Practical implications with Infopay
Infopay’s stated policies indicate limited refunds and no prorated credits; the company’s public statements did not explicitly reference South African consumer law.
If you believe your CPA rights are breached (for example, unauthorized charges or non-delivery), retain evidence and consider lodging a complaint with local consumer protection authorities or seeking legal advice.
Customer experiences
Positive feedback
Searches did not find verified positive reviews for Infopay (South Africa) on major local review platforms as of the latest checks.
Absence of visible positive reviews does not necessarily reflect service quality for all users; individual experiences vary.
Concerns and warnings
ScamAdviser flagged a related regional domain (infopay.co.ke) with a low trust score and limited ownership transparency, which may raise trust questions for some users.
See the ScamAdviser report for details: ScamAdviser: infopay.co.ke.
Documentation checklist
Before you cancel
- Account email/username and registered phone number.
- Order number, subscription start date, and last billing date.
- Screenshots of the subscription page, billing statements showing charges, and any trial terms.
When contacting support
- Provide a clear written cancellation request with account identifiers.
- Attach screenshots or PDFs of recent charges and your request for a confirmation receipt.
- Keep copies of all correspondence and note the names and times of any phone calls.
Common mistakes
Assuming app-store purchases can be cancelled with Infopay
Many users try to cancel App Store or Google Play subscriptions through Infopay. Those platform purchases must be managed directly in Apple or Google account settings.
If you paid via App/Play, contact Apple or Google for cancellation and refund requests per their policies.
Not saving cancellation confirmation
Failing to keep a confirmation email or reference can make it harder to prove you cancelled before renewal.
Always save or screenshot confirmation messages and any cancellation reference numbers immediately after cancelling.
Comparative recap
At-a-glance comparison
| Service | Cancellation method | Refund policy | Notes |
|---|---|---|---|
| Infopay | Account settings, email ([email protected]), phone (800‑433‑0567) | No prorated refunds; access until end of billing cycle | Free trials auto-convert; contact support for confirmation |
| Apple App Store purchases | Cancel in Apple subscriptions settings | Refunds handled by Apple per their policy | Infopay cannot cancel or refund App Store subscriptions |
| Google Play purchases | Cancel in Google Play subscriptions | Refunds handled by Google per their policy | Infopay cannot cancel or refund Google Play subscriptions |
After cancelling
Follow-up actions
- Save the cancellation confirmation and check that future automatic charges stop after the billing cycle ends.
- Monitor your bank or card statements for unexpected charges and prepare to dispute unauthorized renewals if needed.
Help and escalation
If you need additional guidance about cancellation steps, see the DonotPay summary: DonotPay: How to cancel Infopay.
For platform-related refunds or cancellations (Apple/Google), follow those providers’ processes; Infopay cannot process those refunds. See general platform refund guidance: App Store & Google Play refund guidance.
Address
Headquarters
InfoPay, Inc.
227 Lewis Wharf, Boston, MA 02110, USA
Contact details
Email: [email protected]
Phone (US): 800‑433‑0567 (daily 8 a.m. - midnight EST)
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Infopay subscription online, sign in to your account, navigate to Account Details or Subscription settings, and select the 'Cancel subscription' option. Make sure to save any confirmation number for your records.
Infopay generally does not provide refunds or prorated credits after cancellation. You will retain access until the end of your current billing cycle, but no partial refunds are issued.
Yes, you can cancel your Infopay subscription by emailing [email protected]. Be sure to include your account email and order details in your cancellation request.
After you cancel your Infopay subscription, your access will remain active until the end of your current billing cycle. You will not lose access immediately upon cancellation.
Yes, purchases made through the Apple App Store or Google Play must be refunded through those platforms, as Infopay cannot process those refunds. Check the respective platform's policies for guidance.