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Cancellation Justanswer: Step-by-Step Guide
What is JustAnswer
Service overview
JustAnswer is an online platform that connects users with verified experts across categories such as medical, legal, veterinary and technical advice.
The service commonly operates on a subscription/membership model where users can ask questions and receive expert responses.
How users typically pay
Access often involves a membership fee that can recur monthly, depending on how the subscription was purchased.
Subscriptions may be managed directly on the website or through third-party stores (Apple App Store, Google Play) if purchased via an app.
How to cancel JustAnswer
Cancel on the web (desktop or mobile browser)
- Log into your JustAnswer account.
- Go to My Account → Membership tab.
- Click "Cancel" to stop future charges; service typically continues until the end of the billing period.
- See the company Terms of Service for billing and membership details: JustAnswer Terms of Service.
Cancel via mobile apps (Apple / Google)
- If you subscribed through the Apple App Store or Google Play Store, you must cancel through that store - not directly via JustAnswer.
- JustAnswer cannot cancel third‑party subscriptions that were purchased through app stores.
- For guidance on in‑app cancellation steps, see a third‑party how‑to reference: Cancel JustAnswer (postclic).
Android in‑app steps (general guidance)
- Open the JustAnswer app → Account → Manage Your Membership → Cancel Membership → confirm.
- If the subscription was billed via Google Play, follow Google Play’s subscription management to complete cancellation.
- Always check your app store subscription list to confirm cancellation was applied.
What happens when you cancel
Access after cancellation
Cancelling usually stops future billing but does not immediately remove access.
You typically retain your membership benefits until the end of the paid billing period.
Billing and renewals
Cancellation prevents renewal charges on future billing cycles but does not retroactively refund past charges.
If you subscribed via an app store, renewal control and timing are handled by that third party.
Data and account status
Your account and question history generally remain accessible unless you request account deletion.
Contact customer support if you need data removed or have specific account closure requests.
Will I get a refund?
General company policy
JustAnswer’s publicly stated policy is that membership fees are non‑refundable except where required by law or as explicitly set out in their Terms of Service.
There is no automatic 14‑day cooling‑off refund policy in the company’s stated terms.
Possible exceptions and what to do
- If JustAnswer cancels your membership, they may refund the current period’s fee in some cases.
- If you believe you were misled about recurring charges, you may ask for a refund and provide supporting documentation.
- For practical guidance on cancellation and refund attempts, see: Cancel JustAnswer (postclic).
When to escalate
If you are refused a refund but believe the charge was deceptive, consider contacting your bank for a chargeback or lodging a formal complaint with consumer authorities (see below).
Keep receipts, screenshots and any communication to support your claim.
JustAnswer plans and pricing
Pricing availability
Publicly available, specific plan pricing is not consistently displayed in the verified sources used for this guide.
If you need exact fees, check your account billing page or contact JustAnswer support for the precise amount charged to your account.
Contact for exact pricing
Because pricing can vary by offer, country and purchase channel, confirm pricing on your account or at checkout before subscribing.
Below is a contact-for-pricing table per verified‑data guidance.
| Plan | Price | Period |
|---|---|---|
| Membership | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Key legal protections
South African consumers are protected by the Consumer Protection Act (CPA), which requires transparent and fair contract terms and prohibits misleading or deceptive practices.
If subscription terms were not clearly disclosed, the conduct may breach the CPA.
Practical remedies
- Request a refund from the company citing the CPA if you were misled about recurring charges.
- Lodge a complaint with the National Consumer Commission if you cannot resolve the matter directly.
- Consider a bank chargeback for unauthorised or improperly disclosed recurring charges.
Note on company policy vs statutory rights
JustAnswer’s policy may not provide refunds, but statutory rights under South African law can override a company’s stated policy where misrepresentation or nondisclosure is proven.
Rely on local statutory protections rather than only on company refund policies in disputes.
Customer experiences
Positive feedback
Some reviewers praise prompt responses and helpful experts in areas such as veterinary and technical advice.
These positive reports highlight useful one‑on‑one expert help for specific questions.
Negative feedback
Numerous reviews report unexpected recurring membership charges following a small trial fee and difficulty obtaining cancellations or refunds.
Complaints cite unclear disclosure of subscription terms and frustrating customer service experiences; examples are available on review sites.
Where to read reviews
- General user reviews and ratings can be seen on Trustpilot: JustAnswer on Trustpilot.
- Detailed consumer complaints are available on PissedConsumer: JustAnswer reviews (PissedConsumer).
Documentation checklist
Proof of purchase and billing
- Copies of receipts, credit card statements or app store purchase history showing charges.
- Screenshots of the membership page, trial offers, and any disclosure text presented at sign‑up.
Communications and cancellation evidence
- Emails or chat transcripts with JustAnswer support about cancellation or refund requests.
- Confirmation screenshots showing cancellation or messages indicating renewal dates.
Common mistakes
Assuming trial is one‑off
Example: Accepting a small trial fee without checking whether it automatically rolls into a recurring monthly membership.
Always read the full sign‑up wording and billing details before accepting any trial.
Canceling in the wrong place
Example: Trying to cancel an App Store subscription from the JustAnswer website when the subscription was billed by Apple or Google Play.
If you subscribed through an app store, cancel in that app store’s subscription settings to stop future charges.
Insufficient documentation
Example: Not saving the offer screenshot or receipt can make disputes harder to prove.
Always save purchase confirmations and any promotional text shown at sign‑up for possible disputes.
Comparative recap
Quick side‑by‑side
The table below summarises cancelling via the web versus app stores and the typical refund stance.
Use it to choose the correct cancellation path for your situation.
| Aspect | Web cancellation | App Store / Play Store |
|---|---|---|
| How to cancel | My Account → Membership → Cancel on JustAnswer website. | Cancel via Apple App Store or Google Play subscription settings. |
| Stops future charges? | Yes - stops future billing; access remains until period end. | Yes - managed by the app store; JustAnswer cannot cancel it for you. |
| Refund likelihood | Company policy: generally non‑refundable except as required by law. | Refunds handled per app store policies and the company’s terms. |
After cancelling
Verify cancellation
Check your account membership page and bank or app store subscription list to confirm the cancellation is recorded.
Save any confirmation messages or screenshots showing the cancellation status.
Follow‑up actions
- If charged after cancelling, contact JustAnswer support and provide documentation.
- If unresolved, contact your bank to request a chargeback and consider lodging a complaint with the National Consumer Commission.
Helpful links
- JustAnswer Terms of Service: https://www.justanswer.co.uk/info/terms-of-service
- Practical cancellation guidance: Cancel JustAnswer (postclic)
- User reviews and complaint examples: Trustpilot, PissedConsumer
Address
Primary corporate mailing address
JustAnswer LLC, 38 Keyes Avenue, Suite 150, San Francisco, California 94129, United States.
Use this address for formal correspondence if required by your dispute or complaint process.
Notes on contacting support
For quickest resolution of billing or membership issues, use the account support/help channels inside your JustAnswer account before sending postal correspondence.
Keep records of all contact attempts and dates when escalating to consumer authorities or your bank.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.