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Cancel MYDEVICES
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mydevices service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mydevices: Easy Method
What is Mydevices
Overview
MyDevices is an IoT platform that helps businesses and individuals monitor and manage connected devices remotely.
It provides device management, analytics, automation tools, and a user interface designed for ease of use.
Core uses
Common uses include sensor monitoring, remote alerts, and simple automation for IoT deployments.
The platform supports hardware sales and subscription services for cloud features and device management.
How to cancel Mydevices
Cancel an active subscription
- Contact MyDevices support to cancel automatic renewals or active subscriptions; follow the provider's cancellation process.
- Note that fees paid prior to cancellation are generally non-refundable; cancel before renewal to avoid new charges.
Cancel purchases made through app stores
- If you purchased via Apple App Store or Google Play, cancel directly through Apple or Google - MyDevices cannot process those cancellations.
- Uninstalling the app does not cancel a subscription; you must cancel through the store where you subscribed.
What happens when you cancel
Access and renewals
When a subscription is cancelled, access typically continues until the end of the current paid period.
Automatic renewal stops when cancellation is processed before the next billing cycle.
Data and device effects
Device connectivity and cloud features tied to the subscription may be disabled when the paid period ends.
Back up any device data or configurations you need before the subscription expires.
Will I get a refund?
Subscription refunds
Fees paid for subscription services are generally non-refundable, except where required by law.
To avoid unintended charges, cancel before the recurring renewal date.
Hardware returns and refunds
- Defective hardware bought directly from MyDevices may be returned within 365 days for a full refund of the invoiced hardware cost (shipping, duties, and taxes excluded) with an RMA and original unmodified packaging.
- If hardware hasn't shipped and you cancel or arrange a return, contact support within 60 calendar days with order details to qualify for refund or credit (shipping, duties, and taxes excluded) and obtain an RMA.
Mydevices plans and pricing
How pricing is shown
No public South African Rand (ZAR) pricing was found for MyDevices plans for 2024/2025.
Local pricing typically requires contacting MyDevices sales or a local reseller for a quote.
Contact for price details
Where public USD pricing exists, it may be quoted (example: a Pay-As-You-Go plan has been listed historically at approx. $5 per device per month).
Confirm current pricing and regional billing by contacting MyDevices sales or support.
| Plan | Description | Price |
|---|---|---|
| Pay-As-You-Go | Per-device billing for cloud management and features. | Contact for pricing (USD pricing may be available on request) |
| Enterprise / Custom | Custom plans and volume pricing for larger deployments or on-prem options. | Contact for pricing |
Your consumer rights in South Africa
Cooling-off period
South African consumers may have a cooling-off right under Section 44 of the Electronic Communications and Transactions Act (ECT Act).
This can allow cancellation of certain electronic transactions within seven days and a refund within 30 days, subject to reasonable return costs.
Statutory override
- Statutory consumer rights in South Africa may override contract terms, including non-refund clauses, where applicable.
- Check local law or seek consumer advice if you believe statutory rights apply to your purchase.
Customer experiences
Positive feedback
Users on review platforms praise MyDevices for ease of use and a clean UI with predefined sensor templates that simplify management.
See aggregated positive feedback for product usability and templating features.
Local review availability
There are no widely available South Africa-specific user reviews for MyDevices on major local review sites.
This limits region-specific anecdotal feedback about recurring issues or strengths in South Africa.
Documentation checklist
What to gather before contacting support
- Account email and subscription/order numbers.
- Purchase receipts, invoice numbers, and payment method details.
- Device serial numbers and any relevant device/order documentation.
When requesting a refund or RMA
- Provide proof of purchase and a clear description of defects or cancellation reason.
- Keep original, unmodified packaging if you expect to return hardware within the allowed window.
Common mistakes
Assuming uninstall cancels
Many users remove the app but forget that uninstalling does not cancel a subscription.
Always cancel via the service used to purchase (MyDevices support or the app store where you subscribed).
Missing documentation or deadlines
Failing to obtain an RMA or missing the 365-day/60-day windows for hardware returns can forfeit refund eligibility.
Keep order numbers and contact support promptly to avoid missed deadlines.
Comparative recap
Quick comparison of common purchase types
The table below summarizes cancellation routes and typical refund likelihood for subscriptions, app-store purchases, and hardware.
Use it to choose the correct cancellation path for your situation.
| Item | Cancellation route | Refund possibility |
|---|---|---|
| Direct subscription (MyDevices) | Contact MyDevices support to cancel automatic renewal or subscription. | Generally non-refundable; statutory consumer rights may apply. |
| App Store / Google Play subscription | Cancel through Apple or Google Play account settings. | Refunds handled by the store; MyDevices cannot cancel these subscriptions. |
| Hardware purchased from MyDevices | Request RMA and return item in original packaging per MyDevices instructions. | Defective items may be refunded within 365 days (shipping, duties, taxes excluded). |
After cancelling
Immediate next steps
Back up device data and export any logs or configurations you need before access ends at the end of the billing period.
Confirm cancellation confirmation from support and save any reference numbers.
Helpful links
- MyDevices Terms of Service
- Product reviews and feedback (G2)
- South African consumer rights reference
Address
Corporate address
MyDevices corporate address (public listings): 3900 West Alameda Avenue, Suite 1200, Burbank, CA 91505, USA.
Use official support channels for account and billing issues rather than postal contact for faster handling.
Support contact note
For cancellations, support requests, RMAs, and sales pricing, contact MyDevices through their official support channels as listed on their website.
When in doubt, reference your account email and order numbers when contacting support.