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Cancel STORYTEL
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I hereby notify you of my decision to terminate the contract relating to the Storytel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Storytel: Easy Method
What is Storytel
Storytel is a subscription-based service that provides unlimited access to a library of audiobooks and e-books, plus podcasts and offline listening features.
It is available via Storytel’s website and mobile apps and is offered in multiple country markets, including a South Africa subscription option through app stores.
Service overview
Subscribers can stream or download titles and use features like Kids Mode and offline playback.
Where it’s offered
Subscriptions can be managed directly on Storytel’s website or through in-app purchases on Apple (iOS) and Google Play (Android).
How to cancel Storytel
Cancel methods depend on how you originally subscribed: website, Apple (iOS/App Store) or Google Play (Android).
Follow the steps for the method you used; you can check your payment method in your Storytel account to confirm.
Cancel on the Storytel website (web)
- Log into your account on Storytel’s website.
- Click on "Manage" next to your subscription.
- Scroll down and click "Cancel subscription".
- Confirm cancellation.
After cancelling on the website you’ll see confirmation on the site and receive an email; service continues until the end of the paid period.
Official instructions: Storytel Help - Terminate your subscription.
Cancel in-app via Apple (App Store / iOS)
- On your iPhone, go to Settings → your name → Subscriptions.
- Select the Storytel subscription.
- Tap "Cancel Subscription".
If "Cancel Subscription" is not visible, the subscription is already canceled.
Cancel in-app via Google Play (Android)
- Open the Google Play app.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select the Storytel subscription.
- Tap "Cancel subscription" and follow prompts.
Deleting the app or not using it does not cancel billing; you must cancel through the subscription manager.
How to determine how you subscribed
- In your Storytel account go to the Payments section and check the payment method.
- If it shows "Apple_IAS" it’s via Apple; "Google_IAS" indicates Google; otherwise it was via the website.
What happens when you cancel
Your access and billing follow clear rules depending on how you paid and when you cancel.
Service typically continues until the end of the current paid period; renewals stop after cancellation.
Access after cancellation
If you cancel during a paid month you normally keep full access until that month’s paid period ends.
Content you downloaded may remain on your device but requires an active subscription to access protected files.
Account and data
Storytel retains account details and subscription records for administrative purposes according to their terms.
If you want data removed or have a specific request, contact Storytel support via the Help Center linked below.
Will I get a refund?
Storytel’s published terms include a 14-day withdrawal (cooling-off) right for purchases.
Refund eligibility and the amount can depend on usage during the withdrawal period and the purchase channel.
14-day withdrawal right (main policy)
- You can withdraw from your purchase within 14 days from the day of purchase.
- You must clearly state your wish to withdraw (for example via a withdrawal form or contacting support).
- The subscription ends immediately on withdrawal and refund is issued without undue delay, normally within 14 days.
- Storytel may deduct an amount proportional to usage during the period.
- Refunds are issued using the same payment method unless otherwise agreed.
Source summarising terms: Terms & Conditions (summary).
Exceptions and platform purchases
- No refunds are typically offered after the 14-day withdrawal window has passed.
- Subscriptions started via Apple or Google are subject to each platform’s refund rules and may require contacting Apple or Google for refunds.
- Summary reference: Postclic summary on cancellations.
Storytel plans and pricing
The following table shows the commonly available South Africa plan and the latest known App Store price.
Prices charged in-app may vary by platform and change over time.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Storytel Unlimited (South Africa) | R164.99 | Monthly | Unlimited audiobooks & eBooks; offline mode; Kids Mode; cancel anytime |
Notes on pricing
The R164.99 monthly figure comes from the Apple App Store listing for South Africa and reflects the in-app subscription price as of the latest data.
Storytel’s official site may not list ZAR pricing; always check your app store or subscription receipt for the exact charged amount.
If you need a different plan or local offers
- Check the Storytel app or your app store for regional deals and trial offers.
- Contact Storytel support via the Help Center for questions about local billing.
Your consumer rights in South Africa
South African consumers are protected by the Consumer Protection Act, No. 68 of 2008 (CPA).
The CPA requires fair contract terms and provides rights around cancellation and refunds where applicable.
Key CPA protections that may apply
- Right to fair and reasonable contract terms in service agreements.
- Right to cancel contracts and receive refunds for services not rendered, subject to lawful terms.
- Unreasonable terms that limit statutory rights may be unenforceable under the CPA.
How this relates to Storytel
Storytel’s 14-day withdrawal right aligns with consumer protections; if practices contradict CPA protections you may be able to challenge them.
For unresolved disputes you can contact local consumer protection authorities or seek further legal advice.
Customer experiences
User reviews for Storytel show both positive feedback and recurring complaints across markets.
Read reviews with attention to issues specific to your purchase channel (web vs app store).
Positive feedback
- Users praise language diversity and the ability to read or listen in their mother tongue.
- Many appreciate the unlimited model (not paying per book) and editorial recommendations.
- Sources: Trustpilot summaries and community discussions.
Negative feedback
- Complaints about difficulty cancelling subscriptions and unexpected renewals are common.
- Some users report titles removed mid-listening, app usability issues, and poor customer support experiences.
- Representative review pages: Trustpilot.
Documentation checklist
Before requesting cancellation or a refund, gather key documents to speed up resolution.
Essential items to have
- Account email and username used to sign up.
- Subscription receipt or proof of payment (app store receipt if applicable).
- Date of purchase or trial start and any cancellation confirmations.
Optional helpful items
- Screenshots showing subscription status or billing entries.
- Evidence of attempted contact with support if you experienced service issues.
Common mistakes
Many cancellations fail or lead to continued billing because users assume deleting the app cancels the subscription.
Other common errors include attempting refunds after the 14-day window or not checking whether the purchase was made via Apple/Google.
Example: deleting the app
Deleting the Storytel app does not stop billing. You must cancel the subscription in your account settings or via the app store subscription manager.
Example: wrong contact channel
If you subscribed via Apple or Google, contacting Storytel support for a refund may not be sufficient; platform refund processes apply.
Comparative recap
The table below summarizes key differences between Storytel direct subscriptions and platform (Apple/Google) purchases.
Use it to decide the correct cancellation route and expected refund procedures.
| Service | Cancellation methods | Refund window | Price (ZAR) |
|---|---|---|---|
| Storytel (direct/web) | Manage on Storytel website; Help Center guidance | 14-day withdrawal right (may deduct for usage) | R164.99 (typical monthly App Store price for SA) |
| Apple (App Store purchases) | Cancel via iPhone Settings → Subscriptions | Subject to Apple refund rules; contact Apple for refunds | Price set in App Store; may match R164.99 |
| Google Play (Android purchases) | Cancel via Google Play → Subscriptions | Subject to Google Play refund policies; contact Google for refunds | Price set in Google Play; may match R164.99 |
After cancelling
Keep your cancellation confirmation and monitor your bank or app store receipts to ensure no further charges.
If you need to follow up, use the correct support channel based on how you paid.
Helpful links
- Storytel cancellation instructions: support.storytel.com - Terminate your subscription
- Summary of terms and refund conditions: Terms & Conditions (summary)
- Practical cancellation guide summary: Postclic - Cancel Storytel
Next steps if problems persist
- Check payment records and the subscription source (Apple/Google/Storytel web).
- Contact the appropriate support channel and provide the documentation checklist items.
Address
For general correspondence, Storytel’s official postal address is available for formal notices.
Postal address
Storytel AB, PO Box 24 167, SE‑104 51 Stockholm, Sweden
Visiting address note
The visiting address is provided only as an alternative for physical visits and is not a substitute for using the online Help Center for cancellations.