Cancellation Storytel: Easy Method

What is Storytel

Storytel is a subscription-based service that provides unlimited access to a library of audiobooks and e-books, plus podcasts and offline listening features.

It is available via Storytel’s website and mobile apps and is offered in multiple country markets, including a South Africa subscription option through app stores.

Service overview

Subscribers can stream or download titles and use features like Kids Mode and offline playback.

Where it’s offered

Subscriptions can be managed directly on Storytel’s website or through in-app purchases on Apple (iOS) and Google Play (Android).

How to cancel Storytel

Cancel methods depend on how you originally subscribed: website, Apple (iOS/App Store) or Google Play (Android).

Follow the steps for the method you used; you can check your payment method in your Storytel account to confirm.

Cancel on the Storytel website (web)

• Log into your account on Storytel’s website.
• Click on "Manage" next to your subscription.
• Scroll down and click "Cancel subscription".
• Confirm cancellation.

After cancelling on the website you’ll see confirmation on the site and receive an email; service continues until the end of the paid period.

Official instructions: Storytel Help - Terminate your subscription.

Cancel in-app via Apple (App Store / iOS)

• On your iPhone, go to Settings → your name → Subscriptions.
• Select the Storytel subscription.
• Tap "Cancel Subscription".

If "Cancel Subscription" is not visible, the subscription is already canceled.

Cancel in-app via Google Play (Android)

• Open the Google Play app.
• Tap your profile icon → Payments & subscriptions → Subscriptions.
• Select the Storytel subscription.
• Tap "Cancel subscription" and follow prompts.

Deleting the app or not using it does not cancel billing; you must cancel through the subscription manager.

How to determine how you subscribed

• In your Storytel account go to the Payments section and check the payment method.
• If it shows "Apple_IAS" it’s via Apple; "Google_IAS" indicates Google; otherwise it was via the website.

What happens when you cancel

Your access and billing follow clear rules depending on how you paid and when you cancel.

Service typically continues until the end of the current paid period; renewals stop after cancellation.

Access after cancellation

If you cancel during a paid month you normally keep full access until that month’s paid period ends.

Content you downloaded may remain on your device but requires an active subscription to access protected files.

Account and data

Storytel retains account details and subscription records for administrative purposes according to their terms.

If you want data removed or have a specific request, contact Storytel support via the Help Center linked below.

Will I get a refund?

Storytel’s published terms include a 14-day withdrawal (cooling-off) right for purchases.

Refund eligibility and the amount can depend on usage during the withdrawal period and the purchase channel.

14-day withdrawal right (main policy)

• You can withdraw from your purchase within 14 days from the day of purchase.
• You must clearly state your wish to withdraw (for example via a withdrawal form or contacting support).
• The subscription ends immediately on withdrawal and refund is issued without undue delay, normally within 14 days.
• Storytel may deduct an amount proportional to usage during the period.
• Refunds are issued using the same payment method unless otherwise agreed.

Source summarising terms: Terms & Conditions (summary).

Exceptions and platform purchases

• No refunds are typically offered after the 14-day withdrawal window has passed.
• Subscriptions started via Apple or Google are subject to each platform’s refund rules and may require contacting Apple or Google for refunds.
• Summary reference: Postclic summary on cancellations.

Storytel plans and pricing

The following table shows the commonly available South Africa plan and the latest known App Store price.

Prices charged in-app may vary by platform and change over time.

Notes on pricing

The R164.99 monthly figure comes from the Apple App Store listing for South Africa and reflects the in-app subscription price as of the latest data.

Storytel’s official site may not list ZAR pricing; always check your app store or subscription receipt for the exact charged amount.

If you need a different plan or local offers

• Check the Storytel app or your app store for regional deals and trial offers.
• Contact Storytel support via the Help Center for questions about local billing.

Your consumer rights in South Africa

South African consumers are protected by the Consumer Protection Act, No. 68 of 2008 (CPA).

The CPA requires fair contract terms and provides rights around cancellation and refunds where applicable.

Key CPA protections that may apply

• Right to fair and reasonable contract terms in service agreements.
• Right to cancel contracts and receive refunds for services not rendered, subject to lawful terms.
• Unreasonable terms that limit statutory rights may be unenforceable under the CPA.

How this relates to Storytel

Storytel’s 14-day withdrawal right aligns with consumer protections; if practices contradict CPA protections you may be able to challenge them.

For unresolved disputes you can contact local consumer protection authorities or seek further legal advice.

Customer experiences

User reviews for Storytel show both positive feedback and recurring complaints across markets.

Read reviews with attention to issues specific to your purchase channel (web vs app store).

Positive feedback

• Users praise language diversity and the ability to read or listen in their mother tongue.
• Many appreciate the unlimited model (not paying per book) and editorial recommendations.
• Sources: Trustpilot summaries and community discussions.

Negative feedback

• Complaints about difficulty cancelling subscriptions and unexpected renewals are common.
• Some users report titles removed mid-listening, app usability issues, and poor customer support experiences.
• Representative review pages: Trustpilot.

Documentation checklist

Before requesting cancellation or a refund, gather key documents to speed up resolution.

Essential items to have

• Account email and username used to sign up.
• Subscription receipt or proof of payment (app store receipt if applicable).
• Date of purchase or trial start and any cancellation confirmations.

Optional helpful items

• Screenshots showing subscription status or billing entries.
• Evidence of attempted contact with support if you experienced service issues.

Common mistakes

Many cancellations fail or lead to continued billing because users assume deleting the app cancels the subscription.

Other common errors include attempting refunds after the 14-day window or not checking whether the purchase was made via Apple/Google.

Example: deleting the app

Deleting the Storytel app does not stop billing. You must cancel the subscription in your account settings or via the app store subscription manager.

Example: wrong contact channel

If you subscribed via Apple or Google, contacting Storytel support for a refund may not be sufficient; platform refund processes apply.

Comparative recap

The table below summarizes key differences between Storytel direct subscriptions and platform (Apple/Google) purchases.

Use it to decide the correct cancellation route and expected refund procedures.

After cancelling

Keep your cancellation confirmation and monitor your bank or app store receipts to ensure no further charges.

If you need to follow up, use the correct support channel based on how you paid.

Helpful links

• Storytel cancellation instructions: support.storytel.com - Terminate your subscription
• Summary of terms and refund conditions: Terms & Conditions (summary)
• Practical cancellation guide summary: Postclic - Cancel Storytel

Next steps if problems persist

• Check payment records and the subscription source (Apple/Google/Storytel web).
• Contact the appropriate support channel and provide the documentation checklist items.

Address

For general correspondence, Storytel’s official postal address is available for formal notices.

Postal address

Storytel AB, PO Box 24 167, SE‑104 51 Stockholm, Sweden

Visiting address note

The visiting address is provided only as an alternative for physical visits and is not a substitute for using the online Help Center for cancellations.