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The Entertainer
Office 70, The Business Centre, 377 Rivonia Boulevard
2128 Johannesburg , South Africa
REF/2025GRHS4
Cancellation The Entertainer: Easy Method
What is The Entertainer
Overview
The Entertainer is a subscription service that provides 2-for-1 offers and discounts at restaurants, hotels and activities across cities.
It operates on a membership model where subscribers access digital offers via apps or partner platforms in South Africa.
How it applies in South Africa
In South Africa access has shifted to partner arrangements (for example bank partnerships) rather than a standalone local app in some years.
Memberships may be managed through the website, app stores or by contacting regional customer support.
How to cancel The Entertainer
Cancel via Customer Support (South Africa)
- Contact The Entertainer Customer Support directly for cancellations and refund requests when purchased via Entertainer ME.
- If no offers have been redeemed and the request is within 30 days of purchase you may be eligible for a refund; the support article explains this process in detail.
- Reference the official help article when contacting support: How do I cancel my membership?
Cancel via App Stores or Website
- Apple App Store (iPhone): Open Settings → tap your name → Subscriptions → select Entertainer → Cancel Subscription.
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → select Entertainer → Cancel Subscription → confirm.
- Website (web): Log in → Account → Subscriptions → locate active subscription → Cancel Subscription → confirm; you should receive a confirmation email.
- General step guide is also summarised on a third-party cancellation guide: How to cancel Entertainer.
What happens when you cancel
Access and expiry
After cancellation you typically retain access until the end of the current paid period unless support specifies otherwise.
Auto-renewal will be turned off so you are not charged at the next renewal date.
Account data and confirmations
You should receive a confirmation email when the cancellation is processed via the website or support.
Account data is usually retained according to the service’s terms and privacy policy; contact support to request further data actions.
Will I get a refund?
Refund eligibility
- Refunds are available if no offers have been redeemed by you or any family members and the refund request is made within 30 days of purchase.
- This refund policy applies to memberships purchased via the Entertainer ME service as stated in the support article and terms.
Processing times and exceptions
- Approved refunds are typically processed within 7 - 10 days after approval.
- If you purchased via Apple or Google Play, refunds may be handled by the platform - cancelling subscription there stops renewals but refund rules follow the platform’s policies.
- See the official cancellation article for the primary refund rules: How do I cancel my membership?
The Entertainer plans and pricing
Known historical pricing
Official, current 2024/2025 local pricing is not published in the verified sources. The table below lists historical or known early-bird figures only.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual city annual (historical) | R495 (per city) | Annual | Buy‑One‑Get‑One free offers in one city |
| SA full‑bundle early‑bird 2020 | R595 | Annual | Access to all South African regions (limited‑time deal) |
Your consumer rights in South Africa
Refund and cancellation rights
If your membership is unused (no offers redeemed), you are eligible for a refund within 30 days of purchase under The Entertainer’s stated policy.
Where purchased through a platform (App Store/Google Play) the platform’s cancellation and refund rules also apply.
Practical points under local rules
- Keep purchase receipts and timestamps to prove the purchase date for the 30‑day window.
- If issues arise with refunds or customer support, refer to the membership terms: The Entertainer terms and conditions.
Customer experiences
Positive feedback
Customers frequently praise helpful and efficient customer service representatives who resolve issues via WhatsApp or live chat.
Specific staff names such as Sharnee, Laeeqah and Michelle are mentioned in reviews for prompt resolution of missing or faulty items.
Negative feedback
Complaints include missing parts, delayed or undelivered orders, and difficulties obtaining refunds for faulty goods.
Some reviewers report long waits for refunds or slow customer service responses; these issues appear in public reviews.
Documentation checklist
What to prepare before contacting support
- Proof of purchase (receipt, email confirmation, payment reference).
- Account email and username used for the membership.
- Purchase date and method (Entertainer ME, Apple App Store, Google Play, partner bank).
Evidence for refunds
- Screenshot showing no offers redeemed (or confirmation of redemptions if relevant).
- Any correspondence with customer support and screenshots of error messages.
- Bank or card statement entry showing the charge for the subscription.
Common mistakes
Buying channel confusion
Customers often try to cancel on the website when they purchased via the Apple App Store or Google Play. The platform used to buy determines cancellation method.
Always check the original purchase source before starting the cancellation process.
Missing the refund window
Another common error is requesting a refund after redeeming offers or after the 30‑day window, which usually voids refund eligibility.
Act promptly within 30 days and confirm no offers were redeemed if you want a refund.
Comparative recap
Quick method comparison
The table below compares main cancellation methods, refund eligibility and typical processing notes.
Comparison table
| Method | How to cancel | Refund eligible? | Processing time / notes |
|---|---|---|---|
| Customer Support (Entertainer ME) | Contact support and request cancellation/refund | Yes if within 30 days and no offers redeemed | Refunds processed within 7 - 10 days after approval |
| Apple App Store | iPhone Settings → Subscriptions → select Entertainer → Cancel | Platform handles refunds per Apple policy | Cancels stop renewals; refunds depend on Apple’s review |
| Google Play | Google Play Store → Menu → Subscriptions → select Entertainer → Cancel | Platform handles refunds per Google policy | Cancels stop renewals; refunds depend on Google’s review |
| Website (web) | Log in → Account → Subscriptions → Cancel Subscription | Yes if conditions met and purchase via Entertainer ME | Confirmation email should follow; refunds follow support process |
After cancelling
Check confirmations and refunds
After cancellation, keep the confirmation email and monitor your bank or card for any approved refunds.
If a refund was approved and not received within 7 - 10 days, follow up with support quoting the approval reference.
Helpful links
- Official cancellation instructions: How do I cancel my membership?
- Membership terms and refund conditions: The Entertainer terms and conditions
- Third‑party summary of cancellation steps (Apple/Google/Web): How to cancel Entertainer
Address
Regional office (South Africa)
Office 70, The Business Centre, 377 Rivonia Boulevard, Rivonia, Johannesburg, 2128, South Africa.
Contact note
This regional address is relevant for South Africa enquiries; for membership cancellations and refunds contact Customer Support as described in the official help article.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Entertainer subscription via the app, open your device's app store, navigate to subscriptions, select Entertainer, and confirm the cancellation. Ensure to keep proof of cancellation.
Yes, you may be eligible for a refund if you cancel within 30 days and have not redeemed any offers. Contact customer support for assistance and keep a record of your cancellation request.
To cancel your Entertainer subscription purchased via the website, log in to your account, go to subscriptions, and select cancel. You should receive a confirmation email after the cancellation is processed.
After cancellation, you typically retain access until the end of your current billing period, and auto-renewal will be disabled to prevent future charges. Keep a record of your cancellation for reference.
You can contact Entertainer customer support via email or registered postal mail to request a cancellation. Make sure to keep proof of your communication for your records.