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Cancellation service #1 in South Africa
Young Living is a wellness company known for essential oils, diffusers and related natural products. It operates a member model with options like the Monthly Loyalty Order (an autoship-style subscription) for ongoing product shipments and rewards.
Cancellation topics commonly involve ending the Monthly Loyalty Order, returning products, or closing a membership/account. Policies and processes are governed by Young Living's terms and the company's return/credit practices.
When you cancel a Monthly Loyalty Order, future automatic renewals stop after the current term ends. Any products already shipped remain your responsibility.
Account information typically remains on file unless you request account closure. Loyalty points, starter discounts or partner benefits may be affected by cancellation or account termination.
Young Living's return approach distinguishes unopened vs opened products and non-partner customers vs Brand Partners.
Non-partner customers: unopened items within 30 days may be eligible for a full refund (shipping deducted); opened items within 30 days may receive account credit (shipping deducted); returns up to 90 days may be credited less shipping and a 10% handling fee.
Brand Partners may return unopened products within one year for a full refund (including shipping). Opened items within 90 days may be returned for account credit.
Account termination may allow returns within 90 days for reimbursement at 90% of net cost. These are company policies and may vary by region and case.
Official Young Living subscription or membership pricing in ZAR for South Africa was not found in the verified sources. The table below includes available third-party app prices and a listed physical starter bundle price.
| Plan | Price (ZAR) | Period | Features / Notes |
|---|---|---|---|
| Premium Starter Bundle (physical product) | R2999.00 | One-time | Includes 10 oils, diffuser, starter pack, book, labels, shipping & VAT |
| MyOilPal - Monthly Premium Access (third-party app) | R84.99 | Monthly | Premium features in MyOilPal app (not official Young Living) |
| MyOilPal - Yearly Premium Access (third-party app) | R729.99 | Annual | Premium features in MyOilPal app (not official Young Living) |
| MyEO - Full Access Monthly (third-party app) | R59.99 | Monthly | Full access in MyEO app (not official Young Living) |
| MyEO - Full Access Yearly (third-party app) | R459.99 | Annual | Full access in MyEO app (not official Young Living) |
Under the South African Consumer Protection Act (CPA), consumers have a 7-day "cooling-off" period for unsolicited or direct marketing offers. This right can allow cancellation without penalty in qualifying cases.
CPA entitles consumers to fair and reasonable contract terms and protection against unconscionable practices. Company return policies cannot override statutory rights.
If company policies (for example, only offering account credit or charging high handling fees) appear unfair or ambiguous, consumers may challenge those terms under the CPA.
Some customers praise Young Living for product quality, the Loyalty Box, points rewards, and the supportive community around the brand.
Common complaints in reviews include delivery errors, repeated charges, slow customer service, confusion over auto-subscriptions, perceptions of high prices, and difficult cancellation experiences.
For user reviews and experiences, see aggregated customer feedback: Young Living reviews on Trustpilot.
Example: Cancelling a web-based subscription does not always cancel an App Store or Google Play subscription. Always check the platform where the payment was made.
Example: Users sometimes forget to save cancellation confirmations or refund correspondence. This makes disputes harder to resolve with support or payment providers.
| Item | Price (ZAR) | Period | Cancellation method |
|---|---|---|---|
| Monthly Loyalty Order (Young Living) | Contact for pricing | Ongoing | Cancel via Account Manager on website (terms) |
| Premium Starter Bundle | R2999.00 | One-time | Return policy applies; see company return terms |
| MyOilPal / MyEO (third-party apps) | R59.99 - R84.99 / R459.99 - R729.99 | Monthly / Annual | Manage via the respective app store (Apple / Google) or app provider |
If you subscribed through the website, cancel in Account Manager. If charged via an app store, cancel in that app store. Keep documentation and be aware of South African statutory protections.
Keep an eye on your payment method for any additional charges after cancellation and retain all confirmation messages. Track any returned shipments until delivery confirmation.
For account or terms questions, review Young Living's terms: Young Living Terms of Service.
To read other customers' experiences before deciding next steps, see reviews: Young Living on Trustpilot.
Building 6, Clearwater Office Park, Corner Christiaan de Wet Road & Millennium Boulevard, Strubens Valley, Roodepoort, Johannesburg, 1735, South Africa.
Use the address for regional correspondence. For account-specific requests, contact Young Living through your account portal or their official channels as listed in their terms.
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Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.