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Cancel ZOE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Zoe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zoe: Easy Method
What is Zoe
Overview
Zoe is a personalised health and nutrition service that provides data-driven recommendations based on tests and user data. It operates on a subscription model and offers app and web access to plans and features.
Core features
Features commonly include personalised meal guidance, microbiome and metabolic testing, and coaching-style content. Access and purchases are managed either through mobile app stores or directly on Zoe's website.
How to cancel Zoe
Cancel on iOS / App Store
- Open your device Settings or the App Store, go to Subscriptions, find Zoe and tap Cancel.
- Cancel at least one day before renewal to avoid being charged again; access continues until the end of the current billing period.
- Zoe does not issue refunds for App Store subscriptions - you must request any refund via Apple.
Cancel on Google Play and on the Web
- Google Play: open Google Play Store > Menu > Subscriptions, select Zoe and cancel. Same access/charge rules as App Store.
- Web: sign in at https://zoe.com/en-us/account, go to Manage → Cancel my plan to cancel. Web refunds are only possible in limited circumstances (see refunds section).
- If you need help, contact Zoe support via the FAQ page or their support email listed below.
What happens when you cancel
Access after cancellation
When you cancel, you generally keep access until the end of the current billing period. Your subscription will not renew after that period ends.
Account and data
Your account and any data collected typically remain available in the app or account dashboard unless you request deletion. Check Zoe's account settings or FAQ for data-deletion options.
Will I get a refund?
App-store subscriptions
Zoe does not provide refunds for subscriptions bought through the App Store or Google Play. Any refund request for those purchases must be handled through Apple or Google Play policies.
Web purchases and exceptions
- Web orders: refunds are only possible if the order (for example, a test kit or membership order) has not yet been prepared - usually within ~24 - 48 hours.
- After an order is prepared, sales are typically final unless the item is defective or damaged; Zoe’s policies do not offer general prorated refunds.
- For Zoe-specific refund guidance see the Zoe FAQ and the independent summary linked below.
Zoe plans and pricing
Available plans
The following table summarises known price points listed for South Africa. Exact mapping of each price to a specific duration is not fully specified in public listings.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Premium Membership (various) | R239.99, R259.99, R109.99, R479.99, R299.99, R329.99 | Unspecified | Premium Membership features (various; unspecified in public listing) |
| Zoe Premium - Monthly | R199.99, R349.99 | 月額 | Zoe Premium monthly plan |
| Zoe Premium - Quarterly | R299.99 | 期間 | Zoe Premium quarterly plan |
| Boost (one-off) | R59.99 | One-off | In-app Boost feature |
Notes on pricing
Price listings vary across app-store options; the exact correlation between specific price points and subscription durations (monthly, quarterly, annual) is not fully specified in the public information available.
Your consumer rights in South Africa
Cooling-off for direct marketing
Consumers in South Africa have a 5-business-day cooling-off period to cancel direct-marketing agreements without penalty. Suppliers must refund amounts within 15 days after cancellation.
Advance bookings and cancellations
Consumers can cancel advance bookings or orders; suppliers may apply a reasonable cancellation fee or retain a fair deposit depending on circumstances and the timing of the cancellation.
For more detail on South African consumer protections see the official guidance linked below.
Customer experiences
Positive feedback
Many reviewers praise personalised, science-based recommendations and report improvements in gut health, energy, and metabolic measures. Positive reviews typically highlight research-backed advice.
Negative feedback
Common complaints include difficulty cancelling memberships, instances of payments continuing after cancellation, app quality issues, and perceptions of poor value or high cost relative to benefits.
Documentation checklist
What to gather before cancelling
- Account email and username used with Zoe.
- Order number(s) or subscription confirmation details.
- Payment method and last charged date (bank/receipt screenshots if available).
- Any communication with support and screenshots of cancellation attempts.
Why this helps
Having these items ready speeds support requests and helps if you need to dispute charges with your payment provider or request a refund through Apple/Google.
Common mistakes
Assuming web cancellation affects app-store subscriptions
Many users cancel on the Zoe website but forget to cancel the App Store or Google Play subscription. App-store subscriptions must be cancelled in the device store settings to stop renewals.
Missing timing windows and expecting refunds
Users sometimes miss the one-day-before-renewal guideline for App Store cancellations or miss the ~24 - 48 hour preparation window for web-order refunds. Expecting a Zoe refund for app-store purchases often leads to frustration.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds | 期間 | Quick note |
|---|---|---|---|---|
| iOS / App Store | Cancel in device Subscriptions (Settings/App Store) | No refunds from Zoe - request via Apple | 月額 / Unspecified | Cancel ≥1 day before renewal; access until period end |
| Google Play | Cancel in Google Play > Subscriptions | No refunds from Zoe - request via Google Play | 月額 / Unspecified | Access remains until billing period ends |
| Web (zoe.com) | Account > Manage → Cancel my plan on https://zoe.com/en-us/account | Refunds only if order not prepared (≈24 - 48 hrs); otherwise sales final | Unspecified | Contact support quickly if you need a refund |
After cancelling
Check billing and access
After cancellation, verify that billing has stopped and confirm your access end date in the app or account page. Keep screenshots or confirmation emails as proof.
Where to get help
If you need help or to request a web-order refund, start at Zoe's official FAQ and support channels.
Useful links: Zoe FAQ, independent cancellation summary: Cancel Zoe (summary), South African consumer rights: SA consumer rights.
Address
Contact email
Support email listed for Zoe enquiries: hello@joinzoe.com. Use this for account or order support if the in-app or web cancellation flows do not resolve your issue.
Official help page
Start with the official Zoe FAQ for account management and cancellation steps: Zoe FAQ.