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Cancellation Bespoke Post: Easy Method
What is Bespoke Post
Service overview
Bespoke Post is a U.S.-based subscription service that curates and ships themed boxes of products, typically focused on lifestyle, grooming, and outdoor gear.
Membership offers monthly selections and options to skip or modify shipments depending on the member controls available.
How it operates
Members select categories or receive curated boxes; billing and shipping follow the membership model described in Bespoke Post's Terms.
Terms and service details, including cancellation rules, are published by Bespoke Post and govern the relationship. See the official terms below for full details.
How to cancel Bespoke Post
Cancel online (recommended)
- Log into your Bespoke Post account on the website.
- Go to the "Membership" or "Modify My Membership" section.
- Follow the prompts and click through to confirm cancellation.
- Cancellation becomes effective on the first day of the month following your request.
Cancel by email or phone
- Email [email protected] with your full name and a clear cancellation request.
- You may also request cancellation by phone or text using the U.S. numbers: 1-888-565-6762 or 914-326-2765. Provide your name and account number when asked.
- Keep a copy of any confirmation emails or reference numbers you receive.
What happens when you cancel
Timing and membership access
Cancellation is effective the first day of the month after you submit the request, so you retain whatever membership access applies until that date.
Any shipments already scheduled (or not opted out of) before the effective date may still be charged and sent.
Account and data handling
Your account may remain accessible for order history and returns according to Bespoke Post policies and their Terms.
If you return products under the Returns policy, those returns follow Bespoke Post's Shipping & Returns procedures.
Will I get a refund?
Official refund policy
Bespoke Post's Terms state that fees already paid, including fees after cancellation or for boxes already shipped, are non-refundable except where returns under the Shipping & Returns Policy apply.
There is no general promise of refunds solely because you cancel; subscription fees already incurred are generally not refunded.
Exceptions and how to pursue
- If an item is defective or eligible under the Shipping & Returns Policy, follow return instructions to request a product refund or replacement.
- For disputes, preserve evidence (order records, screenshots, email threads) and request a written response from Bespoke Post.
Bespoke Post plans and pricing
Available pricing information
No public pricing in South African Rands (ZAR) was found in the verified sources for 2024/2025.
Official pricing appears to be listed in USD on Bespoke Post's site; contact Bespoke Post for region-specific information.
Contact for exact costs
Use the official help email or account pages to view your exact charges or membership pricing after logging in.
| Plan | Price |
|---|---|
| Membership | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and returns
Under the South African Consumer Protection Act (CPA), online purchases often carry a 7-day cooling-off period that can allow cancellation and refunds for goods or services bought online.
However, Bespoke Post's Terms are governed by New York law and state that non-US users access the service at their own risk, which can complicate cross-border enforcement.
Practical steps to assert rights
- Reference the CPA and keep written records when contacting Bespoke Post to request refunds or returns within the CPA period.
- Be prepared for extra steps to enforce rights across borders; consider contacting a local consumer protection agency or legal advisor if needed.
Customer experiences
Positive feedback
Many reviewers praise Bespoke Post customer service for handling defective products, providing return labels, and resolving issues quickly.
Examples include quick replacements and helpful support for returns noted in public reviews.
Negative feedback
Some customers report disappointment in product quality or value and concerns about charging after attempted cancellation.
Other complaints describe perceived mismatches between advertised items and actual boxes or slow refund logistics in specific cases.
Documentation checklist
What to gather before you cancel
- Your full name and account email used with Bespoke Post.
- Your account number or order numbers for recent shipments.
- Dates and screenshots showing membership status, billing, and any scheduled shipments.
What to keep after you cancel
- Confirmation of cancellation (email or screenshot) and any reference numbers.
- All communication with Bespoke Post and proof of returns or delivery where applicable.
- Copies of local consumer law references if pursuing a CPA claim in South Africa.
Common mistakes
Assuming immediate cancellation
A frequent error is expecting cancellation to take effect immediately; Bespoke Post applies cancellation on the first day of the month following the request.
Failing to opt out of a scheduled shipment before that date can result in charges for that shipment.
Relying on app-store cancellation
There is no separate documented App Store or Google Play cancellation route in Bespoke Post's Terms; the web-based process or direct contact is the official route.
Another mistake is not saving cancellation confirmations or contact records, which makes disputes harder to resolve.
Comparative recap
Quick comparison
The table below summarises key practical points to compare ease of cancellation, refund likelihood, and South African support.
Use it to prioritise actions (e.g., log in to cancel, then email for confirmation).
| Aspect | Summary |
|---|---|
| How to cancel | Web account cancellation; email [email protected]; phone/text (U.S. numbers) |
| When it takes effect | First day of the month after request |
| Refund likelihood | Generally non-refundable; product returns possible under Shipping & Returns Policy |
| South Africa support | Local CPA may apply but cross-border enforcement can be complex |
After cancelling
Follow-up actions
- Save any cancellation confirmation and check your next billing statement for unexpected charges.
- If you receive a shipment after cancellation, follow the Returns policy and contact support immediately.
Helpful links
Address
Company postal address
Bespoke Post, 151 West 25th St, 5th Floor, New York, NY 10001, United States
Support contact
Email: [email protected]
Phone / Text (U.S.): 1-888-565-6762 or 914-326-2765
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.