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Cancellation Fabfitfun: Simple Process
What is FabFitFun
Overview
FabFitFun is a subscription service that sends a curated seasonal box of full-size beauty, wellness, fashion, and fitness products. Boxes are released seasonally and typically billed on a quarterly basis for seasonal plans.
Service model
Subscribers choose between seasonal and annual subscription options and may customise some selections each season. The service ships internationally in some regions, with pricing publicly shown in USD on FabFitFun’s site.
How to cancel FabFitFun
Cancel via website
- Log into your FabFitFun account on the website.
- Go to "My Account" → "Account Details" → "Cancel Subscription".
- Follow the on‑screen prompts to confirm cancellation.
- See FabFitFun’s terms for details: legal.fabfitfun.com.
Cancel via support channels
- Contact FabFitFun via their Help Center or customer support (email or live chat) and state you wish to cancel.
- If you called, use the US phone number 855‑313‑6267 and request cancellation (availability may vary by region).
- If you subscribed through Apple or Google, cancel through your Apple ID or Google Play subscriptions - FabFitFun’s site cannot cancel in‑app subscriptions. For guidance see a third‑party summary: postclic.com.
What happens when you cancel
Access and deliveries
Cancellation is effective from the next billing cycle unless otherwise stated. You will typically receive any boxes already paid for until the end of the current paid period.
Billing and future renewals
Auto‑renewal stops for future billing cycles once cancellation is processed. Charges already processed before cancellation are generally not reversed under FabFitFun’s policy.
Account data
Your account details remain on record according to FabFitFun’s privacy and terms. If you return later you can usually reactivate or resubscribe through your account.
Will I get a refund?
FabFitFun policy
FabFitFun’s terms state that, for most customers, all sales are final and returns or substitutions are not allowed. Processed charges are usually not refunded when you cancel. See the company terms: legal.fabfitfun.com.
Exceptions and damaged shipments
- Damaged or incomplete shipments may be eligible for refund or replacement if reported promptly; FabFitFun’s terms note reporting windows and that remedies are discretionary.
- If you believe an item arrived damaged, contact support with photos and order details as soon as possible; FabFitFun’s legal page includes their policy statements: legal.fabfitfun.com.
South Africa legal rights
South African law (ECTA) gives online consumers a 7‑day cooling‑off right to cancel purchases made online and receive a refund, with the supplier allowed to charge only the actual return shipping cost.
Where FabFitFun’s “all sales final” policy conflicts with local law, South African consumers retain the statutory right to cancel within 7 days. For an overview see: businesstech.co.za.
FabFitFun plans and pricing
Publicly available USD pricing
FabFitFun’s site publishes USD prices for its seasonal and annual plans. No South Africa‑specific ZAR pricing is published by FabFitFun.
Contact for local pricing
If you need pricing or charges that apply in South Africa (local taxes, shipping, app store pricing), contact FabFitFun support before subscribing.
| Plan | Price (USD) | Billing |
|---|---|---|
| Seasonal | US$79.99 per box | Billed quarterly |
| Annual | US$259.96 per year (US$64.99 per box) | Billed annually |
Your consumer rights in South Africa
Cooling‑off period (ECTA)
Under the Electronic Communications & Transactions Act, section 44, consumers have a 7‑day right to cancel online purchases without reason or penalty.
Refund timing and return costs
- Refunds must be issued within 30 days of cancellation under local law.
- The seller may only recover the actual cost of returning the goods from the consumer.
Conflict with vendor policy
FabFitFun’s “all sales final” statement does not override South African statutory rights. If FabFitFun refuses a lawful refund, consumers may seek advice from local consumer protection channels. See a summary of rights: businesstech.co.za.
Customer experiences
Positive feedback
Many customers praise FabFitFun for customisation options and discovering new brands, and highlight friendly, helpful support agents in some cases.
Negative feedback
- Common complaints include missing/damaged items, inconsistent product quality, delivery delays, and difficulty obtaining refunds.
- Some users report problems cancelling via the app and frustration over auto‑renewal charges when refunds are denied.
For user reviews, see: Trustpilot - FabFitFun.
Documentation checklist
What to have ready
- Account email address and login details.
- Order number(s) or subscription ID shown in your account.
- Payment method last four digits and billing date for reference.
- Photos/screenshots of any damaged or missing items, plus delivery paperwork.
How to present your case
- State clearly you want to cancel and whether you request a refund or replacement.
- Include evidence (screenshots, photos) and the date you received the goods.
Common mistakes
Assuming in‑app subscriptions can be cancelled on the website
If you subscribed via Apple or Google Play, cancelling on FabFitFun’s website will not stop future Apple/Google charges. You must cancel through the respective platform.
Waiting too long to report issues
Delaying reports of damaged or incomplete shipments reduces the likelihood of a favourable remedy. Report damage promptly and keep photographic evidence.
Not checking local rights
Relying solely on FabFitFun’s “all sales final” wording can cause you to miss statutory rights available in South Africa. Check ECTA time limits and refund procedures before accepting vendor refusals.
Comparative recap
Quick comparison
The table below contrasts FabFitFun’s general policy with South African consumer protections to help you decide next steps.
| Feature | FabFitFun policy | South Africa consumer law |
|---|---|---|
| Cancellation method | Account dashboard, Help Center, phone; in‑app via Apple/Google must be cancelled on those platforms. | Consumers may cancel online purchases; method of cancellation must be clear and effective within statutory period. |
| Refund on cancellation | Generally no refunds for processed charges; all sales final except discretionary damaged/incorrect shipments. | 7‑day cooling‑off right with refund due (supplier can deduct actual return cost); refunds within 30 days. |
| Damaged or missing items | May be eligible for replacement/refund if reported promptly; remedies are discretionary per terms. | Consumers entitled to remedies for faulty or incomplete goods under consumer protection laws; timeframes apply for reporting. |
After cancelling
Confirm cancellation
Keep the cancellation confirmation email or screenshot of the cancelled subscription page for your records. Check your next statement to ensure no further charges occur.
Useful links
- FabFitFun legal & terms: legal.fabfitfun.com
- How to cancel (third‑party summary for in‑app subscriptions): postclic.com
- Summary of South African online consumer rights: businesstech.co.za
- Customer reviews and experiences: Trustpilot - FabFitFun
Address
Corporate mailing address
FabFitFun, Inc., 131 S. Rodeo Drive, Suite 102, Beverly Hills, CA 90210, USA.
Legal notices
For formal legal notices or arbitration opt‑out where required, use the address above and consult FabFitFun’s legal page: legal.fabfitfun.com.
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.