Cancellation Ipsy: Easy Method

What is Ipsy

Service overview

Ipsy is a subscription-based beauty service that curates and ships beauty products (makeup, skincare, tools) to subscribers through monthly or longer-term plans.

The service operates primarily in the United States, Canada and Mexico and delivers personalised “bags” or boxes of items based on subscriber preferences.

Availability note for South Africa

Ipsy does not officially offer subscriptions in South Africa. Any local listings are third-party resellers or import services, not official Ipsy subscription pricing or fulfilment.

See Ipsy’s terms and help pages for official service area details and policies.

How to cancel Ipsy

Online cancellation steps

• Log in to your account at Ipsy.
• Go to "Your Membership" in your account settings.
• Click "Cancel Membership" for the subscription you wish to end.
• Repeat the cancellation separately for each active plan (Original, Extra, Ultimate, etc.).

Deadlines and platform notes

• To avoid the next charge on monthly plans, submit cancellation by 11:59 PM Pacific Time on the 25th of the month; later cancellations apply the following month. Ipsy cancellation help
• Quarterly and annual subscriptions follow the same 25th-of-the-month-before-renewal deadline. See Ipsy Terms for details. Ipsy Terms
• Ipsy’s Help Center and Terms instruct users to cancel via the website/account. There are no published official App Store or Google Play cancellation procedures on Ipsy’s help pages.

What happens when you cancel

Billing and renewal

Cancellation stops future subscription charges after the current billing cycle ends, depending on the timing of your cancellation relative to the 25th deadline.

Charges already processed before cancellation are not automatically reversed by cancelling the membership.

Account access and data

You will retain access to benefits for the remainder of any paid period unless otherwise stated in your account confirmation.

Ipsy’s Terms govern account data and retention - your account information remains on file unless you request deletion per their policies. Ipsy Terms

Will I get a refund?

Ipsy refund policy (general)

Ipsy does not offer refunds, returns, or exchanges for subscriptions or orders as a general rule.

Cancellation prevents future billing but does not automatically refund charges already processed. See Ipsy’s refund guidance. Ipsy refund help

Exceptions and damaged/missing items

• Missing or damaged items may be eligible for replacement when reported within the timeframes the seller sets; this is typically handled as a replacement rather than a monetary refund.
• Some third-party reports note replacement windows (for example, up to 45 days for shipment issues), but replacements are not equivalent to refunds. Third‑party summary

Ipsy plans and pricing

Official availability

Ipsy does not publish official South African pricing because the service is not officially offered in South Africa.

Official offerings and pricing apply to the U.S., Canada and Mexico only and are listed on Ipsy’s site for those markets. Ipsy Terms

Contact for pricing

If you see local ZAR prices online, those are third-party resale or import listings and not official subscription rates.

Contact the seller or reseller directly for local pricing and shipping costs if using a third-party import service.

Your consumer rights in South Africa

Cooling-off / return rights

Under South African consumer law, distance or online purchases commonly carry a cooling-off right allowing returns for a full refund within a limited period.

Sources summarise a typical 7-day cooling-off period for online purchases where goods are returned unused and in original condition. Cooling-off summary

Defective goods and remedies

• Defective goods are covered by implied warranties; within six months of delivery consumers can usually seek repair, replacement or a refund at no extra charge.
• Refunds for valid returns are often required within a specified timeframe (for example, providers commonly process refunds within 30 days). Returns guidance

Customer experiences

Positive feedback

• Many subscribers enjoy discovering new brands and products at lower per-item costs and like the surprise element of curated bags.
• Some reviewers praise prompt delivery and helpful support experiences in individual cases. Customer reviews

Common complaints

• Recurring issues reported include missing or damaged items and deliveries marked as completed but not received.
• Many users express frustration with customer service quality, difficulty obtaining refunds or resolving billing issues, and challenges cancelling subscriptions. Customer reviews

Documentation checklist

What to collect before you contact Ipsy

• Account email and subscriber name
• Order numbers, subscription plan name (Original/Extra/Ultimate), and billing dates
• Payment method details and screenshots of charges

Evidence for delivery or product issues

• Tracking numbers and delivery confirmation screenshots
• Photos of damaged items and packaging
• Copies of chat transcripts or email correspondence with support

Common mistakes

Timing errors

A frequent mistake is cancelling after the 25th PT cutoff and expecting the next charge to be avoided.

Always check your billing date and cancel before 11:59 PM Pacific Time on the 25th to stop the next cycle.

Assuming App Store / Play Store cancellation applies

Another common error is attempting to cancel via the App Store or Google Play when Ipsy’s published guidance directs you to cancel through your Ipsy account on their website.

If you subscribed through a third party (App Store or Play Store), check those platform receipts - but Ipsy’s Help Center instructs users to cancel on the site. Ipsy cancellation help

Comparative recap

Quick comparison points

The table below highlights key differences between Ipsy and typical subscription expectations for South African consumers considering imports or third-party resellers.

Use this as a short checklist when deciding whether to subscribe via third parties.

After cancelling

What to check immediately after cancellation

• Confirm cancellation in your account and save any confirmation screenshots or emails.
• Verify upcoming billing dates and that no further charges are scheduled.

Useful links and where to get help

• Ipsy cancellation instructions: How do I cancel my IPSY membership?
• Ipsy refund and membership questions: I canceled my annual membership - Will I get a refund?
• Ipsy Terms of Service: Ipsy Terms

Address

Corporate mailing address

Personalized Beauty Discovery, Inc. dba IPSY Industries

201 Baldwin Ave., 2nd Fl., San Mateo, California 94401, United States

Notes on formal notices

If you intend to send formal cancellation correspondence, use the corporate address above and keep proof of postage or delivery.

For account issues start with the Help Center links above and retain all supporting documentation listed in the checklist.