Cancel Ipsy: Step-by-Step Guide

What is Ipsy

Overview

Ipsy is a beauty subscription service that sends curated sample and full-size cosmetics and skincare items to members. It focuses on discovery and personalization through a digital profile.

How it works

Members select preferences and receive monthly (or longer) curated bags or boxes, plus access to an online Shop. Subscriptions auto-renew unless cancelled by the stated deadline.

How to cancel Ipsy

Cancel online (recommended)

• Log into your account at IPSY.
• Go to "Your Membership".
• Click "Cancel Membership" and follow on-screen prompts to confirm.
• Ensure cancellation is completed by 11:59 PM Pacific Time on the 25th of the month to avoid the next month's charge.

Other cancellation notes

• Quarterly and annual subscriptions must be cancelled by 11:59 PM PT on the 25th day of the month before renewal or shipment.
• Cancelling after the deadline means the cancellation takes effect the following month; IPSY does not retroactively refund renewal charges.
• IPSY Shop orders are final at time placed and cannot be cancelled.

What happens when you cancel

Access and future shipments

After a successful cancellation, you will retain access and receive any shipments already paid for in the current billing period. New shipments stop after the cancellation takes effect.

Billing and data

Automatic renewals stop for future periods once cancellation is effective. IPSY will retain account data per its policies; check your account settings to review stored information.

Will I get a refund?

Refund policy

IPSY’s published policy states it does not provide refunds or exchanges for subscriptions or Shop orders; sales are final. Cancellations prevent future charges but do not reverse charges already processed.

Exceptions and replacements

• Missing or damaged items may be replaced within 45 days of shipment instead of being refunded.
• There is no on-site mention of a 14-day right-of-withdrawal; IPSY does not reference statutory consumer rights for Nigeria on its site.

Ipsy plans and pricing

Availability

Ipsy subscriptions are officially available in the U.S., Canada, and Mexico. The service is not documented as supported in Nigeria.

Pricing table

Your consumer rights in Nigeria

General rights

Nigerian consumer protection law generally provides rights to redress for undelivered, damaged or misrepresented goods. These statutory protections are enforced by the Federal Competition and Consumer Protection Commission (FCCPC).

Practical steps under Nigerian law

• If you cannot obtain a refund from IPSY, consider contacting your bank or card issuer for a chargeback if the payment meets the issuer’s rules.
• File a complaint with the FCCPC at https://fccpc.gov.ng if local remedies are needed.

Customer experiences

Positive experiences

Many users enjoy discovering new and higher-end beauty brands at a lower cost, and they value the novelty of surprise boxes. Influenster ratings show generally favorable feedback on variety and personalization.

Negative experiences

Common complaints include shipping problems (missing or delayed items), unexpected recurring charges, and difficulty obtaining refunds or human customer support. Some customers report receiving items that do not match preferences.

Documentation checklist

What to collect before cancelling

• Account email and username.
• Order numbers and subscription plan type (monthly, quarterly, annual).
• Payment method details and dates of recent charges.

How to keep records

• Capture screenshots of cancellation steps and confirmation screens.
• Save any confirmation emails and note the date/time (including time zone).
• Record interactions with support, including chat transcripts and ticket numbers.

Common mistakes

Missing the cancellation deadline

The most frequent error is cancelling after the 11:59 PM Pacific Time 25th cutoff. Late cancellations generally apply to the following billing period and do not trigger refunds.

Assuming Shop orders are cancellable

Users sometimes try to cancel Shop purchases after placing them. IPSY Shop orders are final at placement and cannot be cancelled, so double-check Shop purchases before confirming.

Comparative recap

Quick comparison

Notes on this recap

This table summarizes IPSY’s stated policies and common user reports. It can help compare IPSY to alternative services or set expectations before subscribing.

After cancelling

What to check

• Confirm you received a cancellation confirmation email and keep it.
• Monitor your payment method for any unexpected charges after cancellation and note dates and amounts.

Where to get help

• IPSY Help Center: https://help.ipsy.com
• Contact your bank or card issuer for chargeback options if charged incorrectly.
• For consumer complaints in Nigeria, consult the FCCPC: https://fccpc.gov.ng

Address

Mailing address

IPSY (for formal correspondence via third-party sources):

IPSY 201 Baldwin Avenue Second Floor San Mateo, CA 94401 United States

Notes about contacting by mail

There is no local Nigerian correspondence address publicly documented for IPSY. Sending mail to the U.S. address may take significant time and does not guarantee faster resolution than online support.