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Cancellation Mytimerewards: Easy Method
What is MyTimeRewards
Overview
MyTimeRewards is a subscription-based shopping rewards programme that offers cashback, welcome bonuses and member discounts at participating retailers.
The service is managed under UK terms and conditions and operates a recurring membership model with defined cancellation and refund rules.
Membership model
Membership is subscription-based and gives access to rewards while the subscription is active.
Terms and entitlements (including cooling-off rights) are set out in the provider's terms and conditions.
How to cancel Mytimerewards
Cancel online (recommended)
- Log in to your MyTimeRewards account and use the membership/cancellation option while signed in.
- Follow on-screen prompts to confirm cancellation and keep a screenshot or confirmation email for your records.
Other cancellation methods
- Email: send a clear cancellation request to [email protected].
- Phone: call the UK freephone number 0800 731 9936 to request cancellation.
- Post: send the cancellation form or a written cancellation to PO Box 5305, Lancing, BN11 9WD, United Kingdom.
- Note: The MyTimeRewards terms state cancellation must be done via the website, email, phone or post regardless of how the subscription was set up.
What happens when you cancel
Access and billing
Cancellation stops future renewals but does not always remove access immediately.
By default you can continue using benefits until the end of the current billing period unless you request immediate cancellation, in which case access ends from that date.
Data and account status
Your account details and any earned rewards may remain subject to the provider's data and retention policies.
Keep copies of confirmation emails and screenshots in case you need to dispute a later charge or request a refund.
Will I get a refund?
Cooling-off (14 days)
- Under the provider's terms you are entitled to a full refund if you cancel within the 14-day statutory cooling-off period (this includes paid initial periods).
- If you cancel during a free trial that falls within the cooling-off window, you are not required to pay for the initial period.
After the cooling-off period
- Cancelling after the 14-day period generally stops future charges but refunds for already-paid fees are usually not provided.
- If you believe a charge is unauthorized or incorrect, keep evidence and contact the provider promptly to request an investigation or refund.
See the provider’s official terms for details: MyTimeRewards terms and conditions.
Mytimerewards plans and pricing
Available plans
No verifiable pricing information for South Africa was found in the official materials.
If you require exact fees, contact MyTimeRewards support or check your membership sign-up documentation.
Contact for pricing
| Plan | Price | Period |
|---|---|---|
| Membership | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
How this differs from the provider's stated rights
The MyTimeRewards terms reference a 14-day statutory cooling-off right under UK frameworks as stated in their terms and conditions.
South African consumer protections and cooling-off rules may differ from the UK approach, so rights are not automatically identical.
Practical steps for South Africa
- Contact your bank or card issuer promptly to query or dispute unauthorised or unexpected charges.
- Keep records of sign-up materials, receipts, screenshots and all cancellation attempts to support any complaint or dispute.
- Consider contacting local consumer-protection authorities or a legal adviser if you cannot resolve the issue directly with the provider.
Customer experiences
Positive feedback
Some users report smooth cashback payouts, useful monthly rewards and responsive customer service when issues are escalated.
Positive reviews note quick refunds after formal complaints in certain cases.
Reported problems
Several users have reported unexpected or confusing charges, issues with subscription renewals and delays in receiving cashback.
There are also reports of account suspensions and difficulties reaching a satisfactory resolution for some customers.
For independent user reviews see: MyTimeRewards on Trustpilot.
Documentation checklist
Before you contact the provider
- Account email/username and full name used for the subscription.
- Date of sign-up, free trial details and renewal dates.
- Payment method details (last four digits of card) and transaction reference numbers.
When making a complaint or dispute
- Copies of confirmation emails, screenshots of the membership page and cancellation attempts.
- Any response from support, reference numbers, and a timeline of communications.
- Bank/card statements showing the charge you dispute.
Common mistakes
Cancellation mistakes
Waiting to cancel until after the renewal date can lead to an unwanted charge that may not be refundable under the provider’s terms.
Failing to keep proof of cancellation (email or screenshot) makes disputes harder to resolve.
Refund mistakes
Assuming app-store cancellation (Apple/Google) automatically cancels the MyTimeRewards membership can be incorrect; the provider requires direct cancellation via website, email, phone or post.
Not checking the terms and timing of free trials and the 14-day cooling-off window can result in unexpected charges.
Comparative recap
Quick summary table
| Feature | MyTimeRewards (what to expect) |
|---|---|
| Cancellation methods | Online (while logged in), email, phone, or post per provider terms |
| Refund window | Full refund if cancelled within the 14-day cooling-off period |
| Pricing (South Africa) | No verifiable pricing found - contact provider for details |
| Support contact | Email: [email protected] · Phone: 0800 731 9936 · Postal: PO Box 5305, Lancing, BN11 9WD |
When to consider alternatives
If refunds or dispute resolution is slow or unsuccessful, you may consider disputing the charge with your bank or seeking local consumer-protection assistance.
Choosing alternative rewards services may be appropriate if you experience repeated billing or support issues.
After cancelling
What to check immediately
- Confirm you receive a cancellation confirmation email or reference number and keep a copy.
- Monitor your bank or card statement for any further charges and note transaction references.
Further steps if problems continue
- Resend your cancellation request and escalate to the provider if you do not receive confirmation.
- Keep all evidence and consider contacting your card issuer to dispute any unauthorised charge.
- Review user feedback to understand common outcomes: Trustpilot reviews.
Provider terms for reference: MyTimeRewards terms and conditions.
Address
Mailing address
My Time Rewards, PO Box 5305, Lancing, BN11 9WD, United Kingdom.
Contact details
Email for cancellations: [email protected].
Phone (UK freephone): 0800 731 9936. Use these contacts when submitting cancellations or refund requests and retain proof of submission.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.