Cancellation Salehoo: Easy Method

What is Salehoo

Overview

Salehoo is an online platform that connects retailers with vetted suppliers, wholesalers and dropshippers. It provides a supplier directory, market research tools and customer support to help users find products to sell.

Who uses it

Typical users include small online sellers, dropshippers and e-commerce beginners seeking supplier contacts and product research. SaleHoo operates from New Zealand and offers both subscription and one‑time plans.

How to cancel Salehoo

Cancel a direct (web) subscription

• Give at least 48 hours' notice before your subscription renewal date.
• Contact SaleHoo support by email: [email protected], or use live chat on the SaleHoo site.
• Phone support is available Mon - Fri, 11:00 - 19:30 NZ time for cancellation assistance.

Cancel via app stores (iOS / Android)

• If you subscribed through Apple App Store, cancel via your Apple ID > Subscriptions in your device settings.
• If you subscribed through Google Play, cancel via Google Play > Subscriptions in your Google account.
• SaleHoo does not control store-based cancellations; follow each store’s subscription settings to stop renewals.

What happens when you cancel

Access after cancellation

If you cancel a subscription before renewal, you typically retain access until the end of your paid period. No access changes occur mid‑term unless explicitly stated by SaleHoo.

Renewal and billing

To avoid an automatic renewal charge you must cancel at least 48 hours before the renewal date for web sign-ups. App Store and Google Play renewals are managed through their respective accounts.

Will I get a refund?

SaleHoo web (direct) refund policy

• SaleHoo offers a 60‑day money‑back guarantee for direct web sign-ups; contact support within 60 days to request a full refund.
• Non‑subscription one‑off orders can be cancelled before order confirmation; refunds must be processed within 30 days per their terms.

App Store / Google Play refunds

• If you signed up via the App Store or Google Play, refunds are handled by Apple or Google under their store policies.
• SaleHoo does not directly manage refunds issued by the app stores; follow the store’s refund request process.

Legal & exceptions

SaleHoo’s terms reference New Zealand law and their own timelines. There is no explicit 14‑day automatic cooling‑off mentioned in SaleHoo’s public terms.

Local consumer protections may still apply where SaleHoo cannot exclude them by law.

Salehoo plans and pricing

Pricing notes

SaleHoo charges in USD; the table below shows approximate ZAR conversions provided for reference only.

Actual final charges may vary with exchange rates, VAT or payment provider fees.

Available plans

Your consumer rights in South Africa

Applicable law and limitations

SaleHoo’s Terms state that New Zealand law applies, but they also state nothing in the Terms is intended to avoid mandatory local consumer protection laws where those cannot be excluded.

This means South African mandatory consumer protections may still apply despite SaleHoo’s governing law clause.

South African consumer options

• South African consumers may rely on the Consumer Protection Act (CPA) for remedies not excluded by local law.
• If you believe your rights under South African law are engaged, consider contacting local consumer authorities or seeking legal advice.

Customer experiences

Positive feedback

• Users praise responsive customer service and helpful onboarding support.
• Directory and research tools are noted as user‑friendly and valuable by some reviewers.

Negative feedback

• Complaints include irrelevant search results and dissatisfaction with value for money.
• Some users report difficulty unsubscribing or delays with refunds, according to public reviews.

Sources

Examples of reviews and summaries are available on independent review sites and SaleHoo’s pages.

See user reviews and platform summaries for broader context and to weigh experiences.

Documentation checklist

Before you contact support

• Account email and username used to register with SaleHoo.
• Subscription type (annual, monthly, lifetime, dropship plan) and purchase date.
• Last payment receipt or transaction ID if available.

When requesting a refund

• Record the date you first contacted support and any reference numbers.
• If subscribed via App Store / Google Play, save the store purchase receipt and order ID.
• Keep screenshots of billing, renewal notices and any cancellation confirmations.

Common mistakes

Missing the 48‑hour window

One frequent mistake is attempting to cancel too close to the renewal date. For web sign‑ups you must give at least 48 hours' notice before renewal to avoid being charged.

Using the wrong cancellation channel

Another common error is contacting SaleHoo for a subscription purchased through Apple or Google Play instead of using the App Store/Google Play subscription settings.

Comparative recap

Quick comparison

After cancelling

Confirmations to expect

After you cancel, look for an email confirmation or support message confirming the cancellation and any refund status.

If you do not receive confirmation, contact support again and keep records of all communications.

Useful links

• SaleHoo pricing & trial information
• SaleHoo terms of service
• General guidance on cancelling SaleHoo subscriptions

Address

Corporate address

SaleHoo Group Limited

1020 Ferry Road, Christchurch 8247, New Zealand

Support contact

Primary support email: [email protected]

For terms and official policy pages see SaleHoo Terms.