Cancellation Salehoo: Easy Method

What is Salehoo

SaleHoo is an online wholesale and dropshipping platform that provides a vetted supplier directory, market-research tools, and dropship integrations designed to help retailers source products and manage supplier relationships. It offers subscription plans (directory access, dropship tiers) and one-time lifetime access options, plus customer support and research resources.

How to cancel Salehoo

• Direct (web) cancellation: Contact SaleHoo support by emailing [email protected] or using the live chat on their site. You must give at least 48 hours’ notice before the renewal date to stop future billing; no penalties are indicated for timely cancellations. See SaleHoo’s cancellation guidance at support.salehoo.com and the pricing page at salehoo.com/pricing.
• Terms of use: The Terms require 48 hours’ notice to cancel subscription products; if you give notice fewer than 48 hours before a pending charge, that charge may still go through. See the Terms at salehoo.com/terms.
• App Store / Google Play purchases: SaleHoo’s official documentation does not provide specific App Store or Google Play cancellation instructions; official guidance directs users to contact support, but purchases made through Apple or Google are typically managed through those stores (you may need to cancel/subscribe via your store account).

What happens when you cancel

When you cancel a SaleHoo subscription via the official support channels, future installment payments are cancelled and there are no stated penalties for cancelling with the required notice. If your cancellation is received fewer than 48 hours before a scheduled renewal charge, that charge may still be processed and you may retain access through the paid period. Access to subscriber features generally continues until the end of the period you’ve paid for; SaleHoo’s public materials do not provide extensive detail on data retention or account deletion, so if you need those specifics, request them from support.

Will I get a refund?

SaleHoo advertises a 60-day money-back guarantee for direct sign-ups: if you are unsatisfied, contact support within 60 days of signup to request a full refund. The Terms also note that non-subscription orders can be cancelled before order confirmation and may be refunded within 30 days. There is no explicit statement in SaleHoo’s public policies about a 14‑day cooling‑off period for Canadian consumers; their Terms identify New Zealand law as governing. If you purchased through the Apple App Store or Google Play, refunds and policies may be handled by the store rather than directly by SaleHoo.

Salehoo plans and pricing

Note: SaleHoo lists prices in USD; CAD figures above are approximate conversions using ~1 USD = 1.35 CAD and are for guidance only. Official pricing and billing currency are set on SaleHoo’s site.

Your consumer rights in Canada

SaleHoo’s Terms name New Zealand law and courts as the governing jurisdiction for contracts, and their public policies do not explicitly reference Canadian statutory consumer protections. Canadian consumers may still have statutory rights under provincial and federal law (for example, consumer protection rules for distance contracts or credit card dispute rights) that are independent of a provider’s choice of governing law. If you believe a statutory right applies, consider contacting your provincial consumer protection office or your payment provider for dispute or chargeback options.

Customer experiences

User feedback is mixed. Positive reviews frequently highlight helpful, responsive customer service and named staff who assist users, along with appreciation for the supplier directory and market-research tools that simplify product discovery. Negative reviews often focus on occasional irrelevant search results in the directory and frustrations with cancellations or refund timing - some users report delays, difficulty securing refunds, or being charged despite account closure. These experiences suggest outcomes can vary by case and timeliness of contacting support.

Documentation checklist

• Account email and username, order or subscription number, sign-up/renewal dates
• Copies/screenshots of receipts, billing statements, and the relevant SaleHoo pricing or guarantee page (e.g., salehoo.com/pricing)
• Support correspondence (emails, chat transcripts) and any cancellation confirmation
• If sending mail, proof of delivery (registered mail / return receipt requested - "raccomandata A/R" or equivalent) and the tracking/receipt
• Payment method details (last 4 digits of card) for dispute/chargeback purposes

Common mistakes

Common errors include failing to provide the required 48 hours’ notice before renewal, which can result in an unavoidable charge; contacting only the App Store or Google Play without also checking SaleHoo support guidance when purchases were made through the web; and not keeping proof of cancellation or support replies. Another frequent issue is assuming an automatic statutory 14‑day "cooling‑off" right will apply under SaleHoo’s terms - SaleHoo’s public terms reference New Zealand law and don’t state a Canadian cooling‑off policy, so rely on documentation and timely contact with support.

Comparative recap

After cancelling

After you cancel, keep all confirmation messages and monitor your bank or card statements for any unexpected charges. If you requested a refund under the 60‑day guarantee, follow up with support if you do not receive confirmation or the refund in a reasonable time. For App Store or Google Play purchases, check your store account purchase history and the store’s refund procedures. Helpful links: SaleHoo support article on cancellation at support.salehoo.com, pricing/guarantee page at salehoo.com/pricing, and Terms at salehoo.com/terms. If a refund or charge dispute is needed and the merchant route is unsuccessful, contact your bank or card issuer about a dispute or chargeback and provide the documentation checklist items above.

Address

SaleHoo Group Limited
3501 Jack Northrop Ave Suite #AHX721
Hawthorne, California 90250
United States

If you decide to send written notice, consider registered mail with return receipt requested (raccomandata A/R or equivalent) to ensure proof of delivery.