Cancellation Salehoo: Easy Method

What is Salehoo

Salehoo is an online supplier directory and market-research tool used by dropshippers, wholesalers and online sellers. It connects users with vetted suppliers, provides product research tools and includes community resources and training.

The service is operated from New Zealand and offers both subscription products (directory and dropship plans) and one‑off purchases. Payment and support channels vary by how you signed up.

Overview

Salehoo helps sellers find suppliers and analyse product opportunities through a searchable directory and tools. Membership options include recurring and lifetime access plans.

Main features

Key features include a supplier directory, market research and integration options for dropshipping plans. A 60‑day money‑back guarantee applies to direct signups in many plans.

How to cancel Salehoo

Cancel if you signed up on the web (directly through SaleHoo)

• Give at least 48 hours' notice before the renewal date to avoid the next payment.
• Cancellation stops future payments but access continues until the end of the paid period.
• To cancel, email [email protected], use SaleHoo live chat, or call during their published support hours.

Cancel if you signed up via mobile app stores

• App Store (iOS): SaleHoo cannot cancel for you - open your Apple ID > Subscriptions and cancel from Apple subscription settings.
• Google Play (Android): SaleHoo cannot cancel for you - open Google Play > Subscriptions, select SaleHoo and cancel there.
• Keep receipts or app store order numbers; refunds for store purchases are handled by Apple or Google.

What happens when you cancel

Access and renewals

When you cancel a direct (web) subscription in time, future payments are stopped. Your account remains active until the end of the period you already paid for.

For App Store or Google Play subscriptions, cancellation via the store stops auto‑renewal according to that store’s rules.

Data and account

Canceling does not necessarily delete your account or data. You may retain read-only access to past records until the end of billing or until you request deletion from support.

If you need complete removal, contact [email protected] and request account deletion after cancellation.

Will I get a refund?

60‑day money‑back guarantee (web/direct signups)

SaleHoo offers a 60‑day money‑back guarantee for direct web signups: request a refund within 60 days of signup and you may receive a full refund.

Make your refund request to SaleHoo support and include signup details and payment proof to speed processing.

Other refunds and app‑store purchases

Non‑subscription (one‑off) orders can be cancelled before order confirmation and refunded within 30 days when allowed by the terms.

Purchases made through Apple or Google must follow their refund processes; SaleHoo does not process refunds for transactions billed by those stores.

Salehoo plans and pricing

Plan list

The table below lists the plans and prices converted to Singapore dollars based on available summaries. Prices may change and exchange rates vary.

Notes on pricing

Prices above are taken from available summaries and converted at an approximate exchange rate. Actual SaleHoo billing may differ.

Your consumer rights in Singapore

Governing law and terms

SaleHoo’s terms reference New Zealand law and the operator is based in New Zealand. The terms do not explicitly adopt a 14‑day cooling‑off period typical of some jurisdictions.

This means the contract will often be interpreted under the seller’s stated law, but local protections may still apply to Singapore consumers.

Local protections and remedies

Singapore consumers retain protections under local consumer law and enforcement by the Consumers Association of Singapore (CASE) and other regulators. Remedies may be available for defective, mis‑described or unfit services.

If you think a service is defective or misrepresented, you can seek local advice, file a complaint with CASE or consider dispute resolution options available in Singapore.

Customer experiences

Positive feedback

Many users praise SaleHoo’s customer service as responsive and helpful. The 60‑day money‑back guarantee is frequently noted as reassuring for new buyers.

Reviewers also highlight the value of supplier vetting and directory quality, which reduces risk when sourcing products.

Negative feedback

There are mixed reviews: aggregate scores include some average ratings and criticisms. Some users report the interface and search experience feel outdated or clunky.

Other complaints focus on supplier shipping times or products not matching descriptions - common dropshipping risks rather than directory promises.

Documentation checklist

What to prepare before contacting support

• Account email and username used to sign up.
• Order ID, invoice or transaction reference for the purchase.
• Signup date and plan name (e.g., Directory - Annual).
• Proof of payment (credit card statement, PayPal receipt, or app store receipt).

Helpful extras to speed refunds or disputes

• Short description of the reason for cancellation or refund request.
• Any screenshots showing billing or product issues.
• For app purchases, include the Apple or Google order receipt number.

Common mistakes

Missing the 48‑hour window

A common error is trying to cancel less than 48 hours before renewal on a direct web subscription. SaleHoo requires at least 48 hours' notice to avoid the next payment.

Expecting SaleHoo to cancel app‑store subscriptions

Users often ask SaleHoo to cancel subscriptions purchased via the App Store or Google Play. Those must be cancelled through the respective store accounts; SaleHoo cannot perform that action for you.

Comparative recap

Quick channel comparison

Takeaway

If you signed up directly on the web, contact SaleHoo support and act early (≥48 hours) to avoid renewal. For app‑store purchases, manage cancellations and refund requests through Apple or Google.

After cancelling

Follow‑up steps

• Save any confirmation emails or chat transcripts showing your cancellation and the date access ends.
• If you requested a refund, keep a record of the refund request and any reference number until resolved.

Where to get more info

For third‑party summaries and pricing notes, see available reviews and pricing summaries.

SaleHoo pricing summary (third‑party)

SaleHoo review and plan notes (third‑party)

Address

Head office

SaleHoo’s primary address is listed in Christchurch, New Zealand. That is the operating country referenced in their terms.

Mailing address

1020 Ferry Road, Christchurch 8247, New Zealand.