Cancellation Simplycook: Easy Method

What is SimplyCook

Overview

SimplyCook is a meal-kit subscription service that sends recipe cards and pre-portioned flavour kits to help you prepare meals at home.

The service focuses on convenience and variety, delivering boxes on a recurring schedule to subscribed customers.

What they offer

SimplyCook provides easy-to-follow recipes and spice or flavour kits that complement ingredients you supply at home.

Subscriptions typically deliver multiple meal kits per month and can be managed online or via mobile app stores depending on how you subscribed.

How to cancel SimplyCook

Cancel via the website

• Log into your account on the SimplyCook website.
• Go to "My Account" then "My Details" and follow the prompts to cancel your subscription.
• Alternatively, you can email the support addresses: [email protected] or [email protected] to request cancellation.

Cancel via mobile subscriptions

• iOS (App Store): Cancel through your Apple ID settings by turning off auto-renewal; Apple handles cancellations and refunds for App Store subscriptions.
• Android (Google Play): Cancel via the Google Play Store under Subscriptions or "Manage subscription" within the app; Google handles cancellations and refunds for Play Store subscriptions.

What happens when you cancel

Access and deliveries

After cancellation your next scheduled delivery may still be processed unless you cancel before the provider's stated cut-off for that delivery.

For some plans there is a notice period for stopping an upcoming box; missed cut-offs can result in an extra delivery being sent.

Account and data

Cancellation stops future billing, but your account and order history will typically remain accessible for record-keeping.

SimplyCook’s terms govern retention of your personal data; you may contact support to request account closure or data removal where applicable.

Will I get a refund?

General refund policy

Perishable food items generally do not have a standard 14‑day change‑of‑mind return right, so refunds for simply changing your mind are usually not available.

This means you should plan cancellations before chargers or shipments are processed to avoid being charged for a box you do not want.

Exceptions and fault claims

• Defective or misdescribed products: report within 3 days of delivery (preferably with a photo). SimplyCook may offer a full refund or exchange and typically processes refunds within 14 days after receipt or evidence.
• Missing, damaged, or non-arrived boxes: you may request a full refund by returning unopened product in original condition within the supplier’s stated timeframe (UK terms reference up to 30 days); postage costs may be at your cost unless otherwise agreed.
• Subscriptions bought through Apple or Google Play are managed by those stores; refunds and cancellations for those subscriptions are handled by Apple or Google in accordance with their policies.

SimplyCook plans and pricing

Pricing summary

No verified, up-to-date public pricing for South Africa is available in the supplied data.

Contact SimplyCook through your account or support emails for current plan and price information applicable to your region.

Contact for pricing

Your consumer rights in South Africa

Statutory protections

South African consumer law (the Consumer Protection Act and related regulations) gives buyers rights to goods of acceptable quality and as described.

Faulty or misdescribed goods can attract remedies such as repair, replacement or refund depending on the circumstances and timing of the complaint.

How these rights apply to SimplyCook

SimplyCook’s own terms do not remove your statutory rights. If products are faulty or not as described you can seek a remedy under South African law.

Keep proof of purchase, delivery dates and photos to support any claim you make under local consumer protection legislation.

Customer experiences

Positive feedback

• Many users praise the easy-to-follow recipes and tasty, varied meals that save preparation time.
• Customer service is often noted as responsive and effective at resolving issues when contacted.

Negative feedback

• Some customers report confusion around subscription starts and that free trials converted to paid plans without clear notice.
• Others have difficulty locating the cancellation option on the website and unintentionally postpone deliveries instead of cancelling.

Documentation checklist

Before you contact support

• Have your account email, order number and delivery date(s) ready.
• Take dated photos of any damaged, missing or incorrect items.

When requesting refunds or returns

• Include the delivery date, photos, and a clear description of the problem in your message.
• Keep copies of correspondence and any return postage receipts until the issue is resolved.

Common mistakes

Missing the cancellation cut-off

A frequent error is cancelling too close to the delivery date. If you miss the supplier’s notice period the upcoming box may still be dispatched and charged.

Check your account or plan terms for the exact cut-off window and cancel well before that deadline to avoid unwanted deliveries.

Confusing subscription channels

Another common issue is not recognising how the subscription was purchased. If you subscribed via Apple or Google Play, cancel through that store - cancelling on the website will not stop store-managed billing.

Verify where you originally started the subscription before attempting to cancel.

Comparative recap

Cancellation channels compared

After cancelling

Confirm the cancellation

Check your account for confirmation that future billing has stopped and review any final delivery dates listed in your order history.

Save confirmation emails or screenshots as proof of cancellation in case of disputes.

Follow-up and contact

If you need a refund or have an issue with a delivered box, contact support and include your order number and photos.

Support email addresses: [email protected] and [email protected]. If you subscribed via Apple or Google Play, contact those stores for subscription refunds.

Address

Registered correspondence address

Unit D, Discovery House, Juniper Drive, London, SW18 1UY, United Kingdom.

Previous address (for reference)

100 - 106 Leonard Street, 1st Floor, London, EC2A 4RH, United Kingdom (appears in older communications and templates).