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Cancel 3COMMAS
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the 3Commas service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 3Commas: Easy Method
What is 3Commas
Overview
3Commas is a software-as-a-service platform for cryptocurrency traders that offers automated trading bots, portfolio management, and signal/marketplace integrations.
The platform connects to multiple exchanges and provides tools to build, deploy, and monitor trading strategies without directly holding user funds.
Who uses it
Users range from beginner traders using simple bots to experienced traders using advanced strategies and portfolio automation.
3Commas offers marketplace items, signals and subscription tiers to fit a range of trading needs and experience levels.
How to cancel 3Commas
Cancel on the web (3Commas subscription)
- Sign in to your 3Commas account on the website.
- Go to Subscription → Subscription History and find the active recurring payment.
- Click "Cancel Recurring Payment" to stop automatic renewals; the subscription remains active until the end of the paid period.
Cancel via mobile app stores
- Apple App Store (Apple Pay/App Store): subscriptions billed through Apple must be cancelled in your Apple subscription management; 3Commas cannot cancel App Store subscriptions for you.
- Google Play (Google Pay): subscriptions billed through Google must be cancelled in Google Play / Google Payments; 3Commas cannot cancel Google Play subscriptions for you.
- If you are unsure which billing provider handled your payment, check the receipt or your payment history to confirm the vendor and billing method.
What happens when you cancel
Access after cancellation
After cancelling a recurring payment on the web, your 3Commas subscription stays active until the paid period ends.
Features and bots remain functional during the remaining paid time; access is not cut immediately on cancellation.
Account, data and renewals
Cancellation stops automatic renewals only; your account and historical data remain accessible unless you delete the account separately.
To remove account data or close your account fully, contact 3Commas support directly through your account settings or support channels.
Will I get a refund?
Web subscription refund policy
First-time web purchases (monthly or annual) may qualify for a full refund if claimed within 15 days of the purchase, including any trial days.
For second and subsequent web purchases, a full refund is generally available only if requested within 24 hours of purchase.
Marketplace, signals and app-store purchases
- Marketplace signals / Apps Store subscriptions: full refunds are available within 24 hours of purchase.
- Partial prorated refunds for marketplace items may be possible up to 14 days after purchase; no refunds are typically available after that period.
- App Store and Google Play purchases may also be subject to Apple’s or Google’s refund policies in addition to 3Commas rules.
3Commas plans and pricing
Available plans
3Commas offers multiple plan tiers (Starter, Pro, Expert, Asset Manager) and marketplace purchases, each with different features and limits.
Exact local or currency-specific prices vary by billing provider and region and may include taxes or provider fees.
How to get current pricing
For up-to-date local pricing and billing currency, check your account purchase flow or contact 3Commas support before subscribing.
If you require a VAT/invoice or local currency quote, request billing information through official support channels.
| Plan | 期間 | Price | Notes |
|---|---|---|---|
| Starter | 月額 / 年間 | Contact for pricing | Standard Starter features per 3Commas |
| Pro | 月額 / 年間 | Contact for pricing | Standard Pro features per 3Commas |
| Expert | 月額 / 年間 | Contact for pricing | Standard Expert features per 3Commas |
| Asset Manager | 月額 | Contact for pricing | Asset Manager features per 3Commas |
Your consumer rights in South Africa
3Commas policy and eligibility
According to 3Commas policy, first-time web subscriptions can be refunded in full within 15 days.
Subsequent web purchases generally qualify for a full refund only if requested within 24 hours of the purchase.
Local considerations
South African consumers should retain receipts and payment records and raise refund requests promptly to meet the vendor’s stated timeframes.
If you believe your consumer rights under South African law have been breached, consider contacting local consumer protection authorities or seeking legal advice for next steps.
Customer experiences
Positive feedback
Many users praise 3Commas for an intuitive user interface, powerful bots, and effective automation tools.
Reviews on GetApp South Africa and G2 highlight quick bot deployment and responsive support for some users.
Negative feedback and common complaints
Some users report dissatisfaction with refund handling, delayed responses, or pricing/plan changes perceived as unclear.
There are reports on Trustpilot and Sitejabber describing concerns about support responsiveness and specific trading incidents.
Documentation checklist
What to gather before you request cancellation or refund
- Account email and username used on 3Commas.
- Payment receipt or invoice showing the charge date and payment provider.
- Subscription ID or order reference if available in your subscription history.
- Screenshots or correspondence with support (if you previously contacted them).
Where to submit evidence
- Use your 3Commas account support form or the official support channels in your account dashboard.
- If the charge was via Apple or Google, keep the App Store / Google Play receipt handy for refunds through those providers.
Common mistakes
Not checking the payment provider
Many users try to cancel directly on the 3Commas site when their subscription was billed by Apple or Google.
Always verify your receipt or payment method; App Store and Google Play subscriptions must be cancelled through those providers.
Waiting too long to request refunds
Delay in requesting refunds is a frequent cause of denial; time limits (15 days for first web purchase, 24 hours for subsequent purchases) are strictly applied.
For marketplace items, missing the 24-hour or 14-day windows can forfeit refund eligibility.
Comparative recap
Quick comparison of cancellation and refunds
The table below summarizes cancellation method and refund windows across purchase channels to help you act quickly and correctly.
| Feature | Web | App Store (Apple) | Google Play |
|---|---|---|---|
| How to cancel | Cancel via Subscription → Subscription History on 3Commas | Cancel via Apple subscription management | Cancel via Google Play / Google Payments |
| Refund window (first purchase) | 15 days (full refund) | Handled by Apple / may follow Apple policies | Handled by Google / may follow Google policies |
| Refund window (subsequent purchases) | 24 hours for full refund; generally no refund after | Handled by Apple / contact Apple support | Handled by Google / contact Google support |
| Marketplace / Signals | Prorated or full refunds per 3Commas policy | Full refund within 24 hours; prorated up to 14 days (marketplace rules may apply) | Full refund within 24 hours; prorated up to 14 days (marketplace rules may apply) |
After cancelling
Next steps to check
Confirm cancellation in your 3Commas Subscription History or in your App Store / Google Play subscription settings.
Keep your last invoice and any cancellation confirmation for your records in case you need to request a refund.
Helpful links
Address
Registered office
Geneva Place, 2nd Floor, #333 Waterfront Drive, Road Town, Tortola, British Virgin Islands.
Operational/legal office note
An alternative operational/legal registered office is listed in Estonia under 3Commas Technologies OÜ; contact support for official correspondence addresses.