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Cancel ABLE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Able service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Able: Easy Method
What is Able
Overview
Able is a subscription-based service that provides coaching and support for weight-care, meal planning, and related services via an app and web platform.
The service uses subscription billing and offers in-app and direct subscription channels with accompanying medical order handling where applicable.
Primary services
Services include personalised coaching, meal planning support, and prescription medication orders where medically appropriate.
Billing and cancellation are managed either directly (web/app) or through app stores for in‑app purchases.
How to cancel Able
Cancel via Web or Able app (direct subscription)
- Open Able and use the Support Chatbot or go to your account settings per the welcome email instructions.
- Follow the chatbot prompts to request cancellation and keep any confirmation or reference information.
Cancel in-app subscriptions (App Store or Google Play)
- In-app subscriptions cannot be cancelled through Able directly.
- Open the App Store or Google Play account used for the subscription and cancel the subscription there.
Cancel medication orders
- You may request cancellation of a medication subscription via the chatbot.
- If the order has already been sent to the pharmacy or shipped, it cannot be cancelled or refunded.
What happens when you cancel
Access after cancellation
If you cancel before the next billing cycle, access typically continues until the end of the already‑paid period.
If you cancel after the billing cycle has begun, the fee for that cycle is non-refundable and access will follow Able’s usual period rules.
Subscription renewal and timing
To avoid being charged for the next period you must cancel before the next billing cycle starts.
In-app subscriptions renew under the app store’s schedule and must be managed in the store account.
Data and account information
Account data and any coaching history are governed by Able’s privacy and data policies; keep a record of any chat confirmations if you need proof of cancellation.
Request any account or order records through the app’s support channels if required for disputes.
Will I get a refund?
General refund rules
Subscription fees are generally non-refundable once the billing cycle has commenced.
Cancel before the next billing cycle to avoid charges for the upcoming period.
Trial and early charge exceptions
- If you cancelled within a trial and were nevertheless charged, Able will refund the charge upon verification.
- Report trial billing errors promptly and provide evidence to support the refund request.
In-app subscriptions and technical errors
- In-app subscriptions (App Store / Google Play) have no refunds through Able; requests must go to the relevant app store.
- Technical errors reported within 30 days may be considered for a refund on a case-by-case basis if you provide supporting evidence.
Medication orders
Medication orders are non-refundable and non-cancelable once the order is sent to the pharmacy or has been shipped.
Confirm shipment status before attempting to cancel medication orders to avoid lost refunds.
Able plans and pricing
Availability of pricing information
No official South African Rand (ZAR) pricing or plan list is publicly available for Able at this time.
Public resources list billing policies but do not provide ZAR rates or named plans for South Africa.
How to obtain pricing
- Contact Able support via the app or check your welcome email for plan details if you already subscribed.
- If you need local pricing, request it directly from Able support when signed in to your account.
| Plan | 期間 | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and statutory rights
Able does not publicly offer a statutory 14-day cooling-off refund beyond its own trial refund policy.
Local consumer protections exist in South Africa, but Able’s terms do not explicitly acknowledge a 14‑day reflection period.
Refund and cancellation limitations
- Most subscription fees are non-refundable once a billing cycle starts.
- In-app subscriptions and dispatched medication orders are treated as non-refundable by Able.
When to escalate locally
If you believe Able has violated South African consumer protection laws, gather documentation and consider contacting local consumer protection authorities or your payment provider.
Keep records of cancellations, charges, screenshots, and support replies for any dispute.
Customer experiences
Positive feedback
- Many users praise personalised guidance, motivational coaches, and helpful meal-planning support.
- Some users report improved eating habits and responsiveness from named coaches.
Negative feedback
- Frequent complaints about misleading trials, unexpected charges, and difficulty obtaining refunds.
- Users report frustration over cancellation processes, lost access after payment, and opaque billing.
What to learn from reviews
Keep careful records of sign-up details and trial terms to reduce the risk of unexpected charges.
Use the app’s chatbot and save confirmation messages whenever you cancel or report billing issues.
Documentation checklist
Essential account information
- Account email and username used to sign up.
- Transaction ID, date, and amount charged (from your bank or card statement).
Support and cancellation proof
- Screenshots of the cancellation flow, chatbot confirmation, or account settings showing cancellation.
- Copies of welcome emails, trial terms, and any subscription receipts.
Medication and prescription records
- Order or prescription numbers for medication orders.
- Shipment or pharmacy dispatch confirmation if available.
Common mistakes
Waiting past the billing cutoff
A common error is cancelling after the next billing cycle has already started, leading to non-refundable charges.
Always note the billing date and cancel before that date to avoid being billed for the next period.
Attempting to cancel in-app subscriptions via Able
Users sometimes cancel inside the Able app but forget to cancel the App Store or Google Play subscription, resulting in continued charges.
In-app subscriptions must be cancelled through the relevant app store account.
Assuming medication can be cancelled after dispatch
Trying to cancel medication after it has been sent to a pharmacy or shipped is often unsuccessful and non-refundable.
Check shipment status and pharmacy processing before attempting to cancel medical orders.
Comparative recap
At-a-glance comparison
The table below summarises cancellation routes, refund likelihood, and common limitations for each subscription channel.
How to use this recap
Use the comparison to decide where to cancel (app vs store) and what documentation you will need for refunds or disputes.
| Feature | Web/App (direct) | App Store / Google Play | Medication orders |
|---|---|---|---|
| How to cancel | Support Chatbot or account settings in Able | Cancel in the App Store or Google Play account | Request via chatbot but only before pharmacy dispatch |
| Refund availability | Non-refundable after cycle starts; trial refund if charged despite timely cancellation; technical errors considered within 30 days | No refunds through Able; request via the app store | Non-refundable once sent to pharmacy or shipped |
| Common issues | Missed billing cutoff; need proof of cancellation | Forgetting to cancel in the store; different billing rules | Orders already dispatched cannot be reversed |
After cancelling
Immediate next steps
- Save any cancellation confirmation, chatbot transcript, and timestamps.
- Check your bank or card statements for any unexpected charges after cancellation.
If you were charged after cancelling
- Submit the evidence to Able support via the chatbot and request a verification-based refund if within trial or for erroneous charges.
- For in-app charges, contact the App Store or Google Play for refunds and dispute resolution.
Escalation options
If you cannot resolve a disputed charge, consider contacting your card issuer to dispute the transaction and gather all supporting documentation.
Keep records of all communications and dates in case you need to escalate to consumer protection authorities.
Address
Registered correspondence
RLabs America, Inc., Attn: Legal Department
112 S. French Street, Suite 105, Wilmington, DE 19801, USA
How to use the address
Use this postal address for formal legal correspondence if required; support and cancellations are handled primarily through the app.
For billing disputes, start with the in-app chatbot and your payment provider before sending formal correspondence.