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I hereby notify you of my decision to terminate the contract relating to the Acronis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Acronis: Easy Method
What is Acronis
Overview
Acronis is a cloud-based software provider offering backup, disaster recovery and secure file access for individuals and businesses.
Its services are subscription-based and used to protect devices, servers and cloud workloads.
Common uses
Customers use Acronis for scheduled backups, image-based recovery and ransomware protection.
Plans and delivery options vary by platform and reseller channel.
How to cancel Acronis
Cancel via Acronis web/console
- Sign in to your Acronis account (console) and go to Subscriptions or Billing.
- Select the subscription you want to stop, then choose Cancel or turn off auto‑renew.
- Cancel at least 24 - 48 hours before the renewal date to avoid an automatic charge; the service typically remains active until the end of the paid period. Source
Cancel via app stores or reseller
- Apple App Store: cancel in Apple ID > Subscriptions; the subscription remains active until the renewal date. Source
- Google Play: open Play Store > Subscriptions and cancel there; access stays until the period ends. Source
- If you bought through a reseller (for example Cleverbridge or a local South African reseller), cancellations and refunds are handled by that reseller. Source
What happens when you cancel
Access after cancellation
After cancelling, most subscriptions remain active until the end of the current paid period.
You usually retain backup and restore access for the remainder of your paid term.
Auto‑renewal and billing
Automatic renewal can be avoided only by cancelling in time (commonly 24 - 48 hours before renewal).
If you miss the cancellation window you may be charged for the next period and would then need to request a refund if eligible.
Will I get a refund?
Standard refund guidelines
Acronis generally allows full refund requests within 30 days of purchase for annual or perpetual licences, subject to terms and channel of purchase.
If you purchased via a reseller, refund conditions may differ and the reseller’s policy applies. Source
Exceptions and app store purchases
- No pro‑rata refunds are commonly available for unused time on cloud backup subscriptions; eligibility can vary.
- Purchases made through the Apple App Store or Google Play are subject to Apple’s or Google’s refund policies, not Acronis’. Source
Acronis plans and pricing
Pricing summary
Public, consistent pricing was not available from the verified sources used for this guide.
For exact costs and plan details contact Acronis or your reseller directly.
How to confirm price
Check your order confirmation, reseller quote or the account billing page for the exact amount charged.
If unsure, request a written price quote from your reseller or vendor.
| Plan | 期間 | Price |
|---|---|---|
| Individuals | 年間 / 月額 | Contact for pricing |
| Business / MSP | 年間 / 月額 | Contact for pricing |
| Perpetual licence | 年間 | Contact for pricing |
Your consumer rights in South Africa
Key protections
Under South African consumer protection law, consumers are entitled to fair and transparent terms for digital subscriptions.
Where applicable, cooling‑off rights and remedies for misleading auto‑renewals should be available.
What you can request
- Clear information about cancellation terms and renewal timing.
- Refunds or remedies if automatic billing occurred despite proper cancellation.
- Assistance in disputes, including escalation to the reseller or consumer protection bodies if needed.
Customer experiences
Positive feedback
Users report reliable background backups and solid restore performance in reviews on Capterra and Trustpilot.
Trustpilot reviewers often praise reliability and helpful support. Trustpilot
Common complaints
Some reviews cite unwanted automatic renewals, delayed refunds and difficulties cancelling when purchases were via resellers.
See user reports and ratings for context on Capterra. Capterra
Documentation checklist
What to prepare before contacting support
- Account email and username associated with the subscription.
- Order number, invoice or payment transaction ID.
- Payment method details (last 4 digits of card, payment date).
- Screenshots of subscription/billing page and any cancellation attempts.
If you purchased via a reseller
- Include reseller name, reseller invoice and any contract reference.
- Contact details for the reseller and copy of communication attempts.
Common mistakes
Missing the cancellation window
Waiting until the renewal date often results in an automatic charge if cancellation isn’t completed 24 - 48 hours beforehand.
Always check renewal timing well in advance to avoid unexpected billing.
Cancelling in the wrong place
Attempting to cancel in the wrong platform (console vs app store vs reseller) can leave the subscription active.
Verify where you originally purchased the subscription and cancel in that channel.
Comparative recap
At-a-glance comparison
The table below summarises cancellation routes, typical refund behaviour and ease of action.
Use it to pick the correct cancellation path for your purchase channel.
| Method | 期間 | Ease | Refund notes |
|---|---|---|---|
| Acronis web / console | 年間 / 月額 | Generally straightforward | Refunds possible within 30 days for some licences; reseller rules may apply |
| Apple App Store | 年間 / 月額 | Cancel via Apple ID | Refunds subject to Apple policy |
| Google Play | 年間 / 月額 | Cancel via Play Store | Refunds subject to Google policy |
| Reseller (e.g., Cleverbridge) | 年間 / 月額 | Varies by reseller | Handled by reseller; policies and timings may differ |
After cancelling
Check your account and backups
Confirm cancellation on your account billing page and download any data or backups you need before access ends.
Keep copies of cancellation confirmations and final invoices for records.
Useful links
- Cancellation steps and guidance: Cancel Acronis (guide)
- Customer reviews and experiences: Capterra reviews
- Overall user feedback: Trustpilot
Address
Corporate address
Rheinweg 9, Schaffhausen, Switzerland 8200.
Use this address for formal correspondence if required by contract or legal notice.
Support note
If you need help locating invoices or cancellation options, contact the channel you purchased through (Acronis console, app store or reseller) and provide the documentation listed above.