Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel ACUITY SCHEDULING
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Acuity Scheduling service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Acuity Scheduling: Easy Method
What is Acuity Scheduling
Overview
Acuity Scheduling is an online appointment scheduling service that helps businesses manage bookings, calendar syncing, reminders and payments.
It is owned by Squarespace and is used by small businesses to let clients self-book and pay online.
How it is commonly used
Common uses include one-on-one appointments, classes, and integrated payments with processors like Stripe or PayPal.
Users access Acuity via the web dashboard, and there are in-app subscription options in the iOS App Store for mobile users.
How to cancel Acuity Scheduling
Cancel on the web (desktop)
- Log in at acuityscheduling.com or, if integrated with Squarespace, open the Squarespace dashboard.
- Go to Settings → Billing (or use the Billing panel in Squarespace) and choose "Cancel Subscription" to end immediately, or disable auto-renew to let the account expire at the end of the billing cycle.
Cancel via mobile app subscriptions
- You cannot cancel a subscription inside the Acuity mobile app itself.
- Cancel recurring charges through your device subscription manager: the iOS App Store or Google Play account subscriptions pages. See guidance for mobile cancellation in the linked help/article overview: mobile subscription cancellation.
What happens when you cancel
Access and billing
If you cancel immediately on the web you may lose access right away if you choose immediate cancellation.
If you turn off auto-renew, services remain active until the current billing period ends.
Data and integrations
Your scheduled appointments, client data and calendar integrations remain in your account until you or Acuity removes them.
Back up important client or appointment data before cancelling if you will need it after the subscription ends.
Will I get a refund?
Web cancellations and the 14-day window
For web-based subscriptions, Acuity provides a 14-day refund window; if you cancel within that period a full refund is generally issued.
This policy especially applies to subscriptions handled directly via the Acuity web interface or Squarespace-attached subscriptions. See official guidance: Acuity billing & cancellations.
Mid-cycle cancellations and mobile store purchases
- Monthly subscriptions canceled mid-cycle on the web typically do not receive pro-rata refunds; you keep access until period end.
- If you subscribed through the iOS App Store or Google Play, refund eligibility follows the store's refund process and terms; request any refund through the appropriate store.
Details on refunds and price adjustments for client payments are handled by the linked payment processor, not Acuity reporting: handling refunds & adjustments.
Acuity Scheduling plans and pricing
In-app iOS prices (South Africa)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Starter (iOS) | R599.99 | Monthly | iOS Starter in-app subscription tier |
| Starter (iOS) | R5,399.00 | Annual | iOS Starter in-app subscription tier |
| Standard (iOS) | R929.00 | Monthly | iOS Standard in-app subscription tier |
| Standard (iOS) | R8,899.00 | Annual | iOS Standard in-app subscription tier |
| Premium (iOS) | R1,669.00 | Monthly | iOS Premium in-app subscription tier |
| Premium (iOS) | R16,499.00 | Annual | iOS Premium in-app subscription tier |
Pricing notes
These ZAR prices are the in-app purchase rates listed in the South African Apple App Store for the Acuity iOS app.
No official South African web/desktop pricing was publicly found; contact Acuity or Squarespace for web pricing or quotes.
Your consumer rights in South Africa
General rights under the Consumer Protection Act
South African consumers have rights under the Consumer Protection Act (CPA), including the right to fair, reasonable terms and full disclosure.
Automatic renewals in digital services must be clearly disclosed and consumers are generally allowed to cancel recurring services.
Escalation if refunds are refused
- If you are refused a refund, you may raise the matter with the National Consumer Commission or consider the small claims court under CPA provisions on unfair contract terms.
- Keep records of receipts, cancellation requests and any communications with Acuity or the app store to support your complaint.
Customer experiences
Positive feedback highlights
Many South African reviewers praise Acuity for easy setup, intuitive booking and strong integrations (calendar, Zoom).
See user ratings and comments on local review pages such as GetApp and Capterra for positive summaries: GetApp, Capterra.
Common criticisms
Negative reports include mobile app limitations, some unintuitive UX areas and occasional buggy updates that affected bookings for some users.
Check the same review pages for balanced user reports and feature-specific complaints.
Documentation checklist
What to gather before cancelling
- Account email and login details for Acuity or Squarespace integration.
- Subscription receipts, billing date, and last payment confirmation.
- Records of any client payments processed via Stripe or PayPal (for refund follow-up).
What to request or save
- Export client and appointment data if you need it post-cancellation.
- Save any support communications related to billing or refund requests.
Common mistakes
Attempting to cancel inside the mobile app
A common mistake is trying to cancel subscriptions from within the Acuity mobile app; the app does not provide cancellation controls.
Instead, manage mobile subscriptions through the App Store or Google Play subscription settings.
Assuming mid-cycle refunds are automatic
Users sometimes expect pro-rata refunds when cancelling mid-cycle; Acuity generally does not offer mid-cycle prorated refunds for web subscriptions.
Confirm billing end dates and refund windows before cancelling to avoid surprises.
Comparative recap
At-a-glance comparison
| Feature | Cancel via web | Cancel via App Store / Google Play | Refunds |
|---|---|---|---|
| Where to cancel | Account Settings → Billing on Acuity (or Squarespace Billing panel) | Device subscription manager (App Store / Google Play) | Web: 14-day window; Stores: follow store policies |
| Immediate access | Option to cancel immediately or disable auto-renew | Subscription ends per store billing rules | Web mid-cycle: usually no pro-rata refunds |
| Client payment refunds | Processed via linked payment processor (Stripe/PayPal) | Processed by payment processor; store refund separate | Acuity does not reflect processor refunds in reporting |
After cancelling
Follow-up actions
- Export or back up client lists, appointment history and reports before access ends.
- If you need refunds for client payments, use the refund link from the payment processor and keep records of the transaction.
Helpful official links
- Acuity billing & cancellations (official help)
- Handling refunds & price adjustments (official help)
- Guide to cancelling Acuity (third-party step guide)
Address
Corporate headquarters
Acuity Scheduling (Squarespace acquisition) corporate address:
225 Varick Street, 12th Floor, New York, NY 10014, United States
Support note
For billing or account-specific issues contact Acuity/Squarespace support via your account dashboard or the official help centre linked above.