Cancel Acuity Scheduling: Easy Method

What is Acuity Scheduling

Overview

Acuity Scheduling is an online appointment scheduling and booking system used by businesses to manage client bookings, reminders, and payments.

It integrates with calendars, payment processors, and third-party apps to automate scheduling tasks for service providers.

Key functions

Acuity allows you to create booking pages, accept client payments via external processors, and synchronise availability with personal calendars.

The service is offered on desktop via a web dashboard and on mobile through app-based billing (App Store / Google Play) with slightly different cancellation processes.

How to cancel Acuity Scheduling

Cancel via web (recommended)

• Sign in to Acuity on a computer at acuityscheduling.com.
• Go to Settings > Billing.
• Choose Cancel Subscription and follow the on-screen steps to confirm cancellation.

Cancel via mobile stores (iOS / Google Play)

• You cannot cancel from the Acuity mobile app itself; cancel through the Apple App Store or Google Play Store subscription management.
• Open your device store account, find the Acuity subscription, and cancel there. Follow the store's prompts to confirm.

Alternative formal cancellation

• If you need to send written notice, use registered post to Squarespace, Inc. at the address in the Address section below.
• Include your Acuity account email, account ID (if known), and a clear statement requesting cancellation.

What happens when you cancel

Access after cancellation

If you cancel a monthly plan, your account remains active until the end of the current billing cycle; you keep access to features until that date.

After the final day of your paid period, your scheduling features tied to the paid plan will stop unless you re-subscribe.

Renewals and billing

Annual plans cancelled within the permitted window are refunded (see refund section); otherwise, the subscription will not renew after the paid period ends.

If you cancelled via a mobile store, the store’s renewal rules apply and billing stops according to the store’s timing.

Data and account items

Your account data (appointments, client lists, settings) may remain on Acuity’s servers after cancellation, subject to their data retention policies.

If you need data removed, contact Acuity/ Squarespace support and request data export or deletion as required.

Will I get a refund?

Subscription refunds

Annual subscriptions cancelled within the first 14 days via the web dashboard are eligible for a full refund automatically.

Monthly subscriptions do not receive mid-cycle refunds; they remain active until the end of the paid period with no immediate refund.

Mobile store subscriptions and refunds

If you bought through the App Store or Google Play, cancellation and refund rules follow those stores’ policies; refunds must be requested through the store.

App stores decide on refunds and timing according to their terms and local consumer protections.

Client appointment payments

• Acuity does not directly process refunds for payments taken for client appointments.
• To refund a paid appointment, use the external payment processor (e.g., Stripe, PayPal) and the refund link Acuity provides when an appointment is cancelled.
• Keep records of the refund transaction from the payment processor for client and accounting purposes.

Acuity Scheduling plans and pricing

Pricing table

Pricing notes

These euro values are conversions of App Store prices listed in NGN as of mid-Jan 2026, using an exchange reference rate.

Actual charges may vary due to App Store exchange rates, taxes, or regional pricing differences charged at checkout.

Your consumer rights in Nigeria

Summary of rights under Acuity terms

Under Acuity’s published policies, annual plans cancelled within 14 days on the web are eligible for a full refund, and monthly plans lack mid-cycle refunds.

Client appointment refunds are handled by the payment processor, not Acuity directly.

Nigeria-specific considerations

Nigerian consumer protection law may not automatically extend additional rights beyond the contract terms for digital subscription services.

You should check local digital goods and services regulations or consult a local consumer protection authority if you believe additional protections apply.

Practical tips

• Keep copies of billing receipts, cancellation confirmation, and any communications with Acuity or your payment processor.
• When purchasing via App Store / Google Play, retain store receipts as the store may be the refund contact point.

Customer experiences

Positive feedback

Many users praise Acuity for ease of use, reliable calendar sync (including Apple Calendar), and features that reduce time spent on phone bookings.

Customisability and automation of reminders are commonly cited as helpful for small businesses and practitioners.

Negative feedback

Some users report ongoing charges even in months without bookings, concerns about pricing, and occasional confusing user interface changes.

There are reports on public forums of billing glitches, duplicate charges, and slow customer support responses in some cases.

Takeaway

• Overall experience varies by user needs, plan level, and how billing was set up (direct vs app store).
• Keep careful records and monitor billing after cancellation to catch unexpected charges early.

Documentation checklist

Essential documents to collect

• Account email and Acuity account ID (if available).
• Subscription receipt or billing statement showing plan and payment date.
• Confirmation or screenshot of the cancellation page or confirmation message.

Payment and refund records

• Receipts from the App Store or Google Play if subscription was purchased through a mobile store.
• Refund transaction records from Stripe, PayPal, or other external payment processors for client payments.

Common mistakes

Attempting to cancel in the wrong place

Many users try to cancel via the mobile app when the subscription was purchased through the web or vice versa; always cancel where you purchased.

If purchased in the App Store / Google Play, the store controls subscription billing and refunds.

Assuming automatic refunds for monthly plans

Some users expect pro-rata refunds after cancelling a monthly plan; Acuity’s policy is that monthly plans remain active until period end with no mid-cycle refund.

Check your billing date and plan terms before assuming refund eligibility.

Not recording confirmation

Failing to save cancellation confirmation or billing receipts makes disputing charges harder if problems arise.

Always save screenshots or emails that prove the cancellation request and date.

Comparative recap

Quick comparison table

Key takeaways

• Cancel where you purchased: web vs mobile store determines the cancellation flow.
• Annual refunds have a 14-day web-based window; monthly cancellations do not give pro-rata refunds.

After cancelling

Immediate actions

Save the cancellation confirmation, final invoices, and any email records from Acuity or the store where you cancelled.

Verify that no further charges appear on your card or store account in the next billing cycle.

Helpful links and contacts

• General Acuity site: https://acuityscheduling.com
• Acuity Help Center: https://help.acuityscheduling.com
• Apple App Store support: https://support.apple.com/billing
• Google Play support: https://support.google.com/googleplay/
• Stripe refunds docs: https://stripe.com/docs/refunds

Address

Registered mailing address

Squarespace, Inc.

225 Varick Street, 12th Floor, New York, New York 10014, United States

How to use the address

If you send a cancellation or dispute notice by post, use registered mail and include your Acuity account email, account details, and clear cancellation request.

Keep a copy of the posted letter and proof of delivery for your records.